Once inside the property it is very nice and quiet. From the outside it doesn’t seem it. The property is on a ‘normal’ street away from the tourist hotspots - I quite like this as you can escape the tourism vibe. It’s a little walk to get to the tourist bit but only about 10 mins and I found lots of different ways to go so you see more.

At first when you approach the property you do think that maybe it’s a little rough but once inside it’s all good.

We loved our stay at Illas Inn and would recommend it to anyone. The hotel was a short walk from central Cusco and the staff were extremely helpful and friendly. They kindly let us have a late check out and store our bags. The bed was HUGE and we had such a good night’s sleep. The rooms were also very clean. The garden was beautiful and we even had time to use the gym (which had 2 big machines in it.) Exceptional value for money and we would stay here again.

The shower went from hot to cold frequently.

Clean, secure, modern facility with plenty of hot water and comfortable bed. I recommend. And a full breakfast provided.

The room had some glass blocks on a wall and when someone entered the hall, the hall light would go on and would shine into the room. Not a big issue.

Boris, the manager, was incredibly helpful and proficient in communicating in English. From storing our baggage, to helping with other travel logistics/taxis, to ensuring we were comfortable, Boris was attentive to all aspects of our multiple stays. The breakfast was fantastic with a beautiful setting looking out over the garden area. This area is landscaped very well to provide a surprisingly green atmosphere in downtown Cusco.

Cold sense of arrival. There is a gated garage door for street access and then walking through a dark garage driveway before entering the lobby. Their motion lights we’re sometimes slow to come on in the hotel hallways. While we appreciate this sustainability technique, walking in the dark took away from the welcoming feel Boris instills. Maybe more sensitive motion lights would work better?

Outstanding personalized services, manager and staff are there for you. Hotel location is very accessible from public transportation and taxi. Hotel is very clean and breakfast was very good.

Staff were very nice and helpful with recommendations for restaurants, shopping, and laundry. The hotel is within walking distance to the bus to Machu Picchu and and the train to Lake Titicaca.

Very good Hotel few blocks away from the city center. Host was very supportive. Bead was comfy and Breakfast was OK. Stayed twice while visiting Peru.

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Staff were very kind and helpful. Location is pretty much at the foot of Av. del Sol (Main Street of Cusco which leads to Main Square) so good location. Room was clean. Great price for what you get and super comfy and nice room.

Gym facilities not working on our visit. Shower took a while to heat up to have hot water.

Very nice hotel that was in a great location near the train station and short walking distance to the fun Centro area. It was just as advertised and a great value.

Nothing

Great location if you are gonna head to the Wanchaq Bus Station in your Machu Picchu trip, also really close to the handicrafts market. The staff and specially Jose will go out of their way to make you feel comfortable no matter how long your stay is.