The location was PERFECT for me. I decided to make a solo trip to MachuPicchu and the hotel was right across the street of the IncaRail office, so it was nice to just cross the road and jump into my adventure. Hotel staff was soo nice. After I came back from my MachuPicchu trip at 11pm, I requested a late checkout so I could have a bit of sleep and the staff was so nice and flexible. They provided me a late checkout until noon with no extra cost. Breakfast was good. Clean rooms, and nicely decorated grounds. It's right at the heart of Cusco town, so you would be close to the restaurants and shops.

My room was looking towards the main street so it was a bit noisy. But that's beyond their control.

Handy location for me because I was leaving by train early - it's 10 minutes walk to the station. Nice comfortable room, good value. They have a free water dispenser to fill water bottles and free tea which was nice.

My room was pretty warm, and since the window opened into the internal space it was hard to cool it down. I ate at the restaurant one night as I was leaving early the next day - it was ok, but nothing special, I would recommend eating in one of the excellent restaurants in Cusco instead.

The staff at the front desk were fabulous! They reserved a hotel and gave me a new key card, but one (Brian) even went out of his way to contact a friend to find out about the availability of a tourist site on a holiday for me! He was also very friendly while I was waiting for my tour guide, discussing Inca history and the food of Cusco. Friendly, kind, and helpful front desk staff made this an extra special stay. Also, my room was very clean and comfortable every day--good work by the housekeeping staff too!

The bathroom door closes on its own, which is annoying. The room was warm, and when I opened the window to cool it off, the courtyard was loud.

We were greeted with tea by the hotel staff. We were quickly shown to our rooms and our luggage was placed there for us. The hotel is centrally located within walking distance of the main attractions. The hotel had a simple breakfast available for us when we left it at 4 AM to go hiking and they had a full breakfast buffet for regular breakfast hours. The staff is definitely the best part. Everybody is extremely polite and welcoming. They accommodated our requests, like holding our luggage for five days while we were out hiking and then again in the last day after checkout but before our flight. I would recommend 10/10! I look forward to coming back and staying here.

The only think I didn’t like is that it was hard to get in and out the car in front of the hotel because it’s a busy street.

The hotel is attractive and well-located. The staff were helpful and I enjoyed the trout meunier in the restaurant.

The windows in the room opened onto the enclosed courtyard and there was no fan or AC (usually not needed I suppose in Cusco) but the room was too warm for me at night. The bed was also harder than most.

The room is big enough, if you want to be in cuzco but not in the super busy locatiom this is good. 15 minutes walking to plaza de arma if you are in other places is easy but with the altitude it will take longer and more struggle. The breakfasr on 1st say was blah, in the basement.the 2nd stay it was better amd on the ground floor

Everytime we took shower the bathroom will be like in sauna got so foggy...so better to leave the door open.

The hotel was located near the historic center and was very nice. Our room was very modern and well appointed. We requested a quiet room and we had one in the back that was very quiet. We used the hotel as a base for visiting Machu Picchu and it worked well. The price was very reasonably, almost half of what we would have paid at a US based hotel chain.

The hotel is really beautiful and the rooms are really comfortable, as long as nice common space. 10 minutes walk to the plaza de armas.

Booking offered me a 3$ option to get a late checkout and 10% discount on beverage and food. Make sure to confirm with the receptionist that the option is properly applied since it took us several minutes before figuring it out.

Let me in room early. Great location.

Breakfast a disappointment. Some items cold that should have been hot. No USB ports in room. Lights in bathroom not bright enough. Hard to see shaving.

I had a room on the 4th floor which was very clean and comfortable. The staff was extremely helpful. I loved that it had an elevator, especially because I had a few days when the altitude sickness hit me and it was difficult to breath. I was attending a Spanish language school about 3 doors away and this hotel was extremely convenient. I didn't eat at the restaurant, but everything there looked great. There are many other restaurants nearby.

Shower floor was very slippery. I requested a room facing the Main Street and it was slightly noisy, so I used earplugs. I could have changed rooms to a quieter room, but I really wanted to see the action on Avenida de Sol. I won't take any points off for these little issues, because they exist in almost any hotel.