The staff's attention was perfect. Kitchen was quite good and responsive and welcoming. It's a well polished and thought out operation. I honestly got back late enough that I probably didn't get to explore the room enough but I will mention it was the only bathtub I saw the whole time I was in Peru which was nice.

I don't even know that it's a complaint, but know that the hotel is a solid distance outside puno. Have a good side it means that you're away from The spill the noise of the city and get to enjoy more tranquil experience on the lake. The downside is just that you can't open the door and walk out and see different shops and places. You're pretty isolated there once you get to the hotel.

The entrance was very professional, with the reception and view of the gardens. For me, upon arrival at any accommodation, first impression is everything. The reception was warm and welcoming. There was a desk with a seated area and beautiful glass doors looking out to the garden area. There were little touches like flowers and vases on tables and I didn’t see any dirty dishes on tables. Everything was very tidy and clean.

There was nothing that I didn’t like about the property. I am a very fussy traveler, with 15 years experience in hospitality, and I am very honest with my reviews. The only thing that I would suggest to the management is to provide a small hand towel in the bathroom.

Breakfast was very good. The restaurant was good but the choice was somewhat limited and quality variable. Beds were very comfy indeed and room lovely. Staff were friendly and helpful when we asked for help.

The staff were very nice but knowing that we arrived late and only had one day there they could have been much more proactive in helping us organise a tour on the lake for the following day.

Very confortable stay. We even extended for one night. Confortable beds, great view on the lake, good facilities, hot water, heating, good breakfast. The best hotel in Peru so far. Puno is a chaotic, not very nice city so it is a good thing that the location is at the outskirts. We had a rented car so it was not a problem for us to move around.

Nothing

We really enjoyed our stay. The hotel was comfortable, clean, great breakfast, good value for money and the staff was amazing. Very kind and helpful. Eduardo and Ursula at the restaurant offered very good advice on food for the first day due to the altitude, Shirley at reception and Nestor at the door are always helpful and kind. Food at the restaurant was very good, tasty and with variety. We highly recommend it.

Its location on the lakeside looking at Puno was special. It has elevators. Rooms are spacious , there’s a bath! And beds very comfy. The common areas and landscaping were very stylish. The staff all looked very smart and were helpful.

Nothing. Although if you want to see the town it’s a decent taxi ride each way.

Great service from Patty at reception getting us taxis, arranging laundry. Breakfast was great.. First decent bacon in Peru.

Location is far from any restaurants and prices were on the high side in the restaurant at the hotel.

The outlook of the hotel rooms and dining room over Lake Titicaca is really impressive. The reception and waiting staff are really friendly and went out of their way to assist. The breakfast was delicious and had a good variety of options.

The early morning wake up call to our room when we did not request the call.

Confortable , nice shower , staff welcoming , good breakfast.

We needed something comfortable for a night and we got it . The building is out of town though, and the restaurant was not the best value for money .

STAFF WAS VERY KIND

Transport coordination to Airport in Juliaca because oat the hotel does not have while hotels in Puno downtown coordinate with the shuttle bus to airport to pick the guest at their hotels