Good modern rooms, location, parking availability..

Roof top Bar and pool area closed but not advised, Steak House expensive and not value for money..

I have to say, this hotel is very well managed and provides a great short term stay. The staff are all extremely courteous, respectful and professional in all of the areas (front desk, restaurant, pool, and housekeeping). A few minor things came up during my stay, but the staff responded politely and immediately took care of them. The hotel is very quiet, especially on the back poolside, even though it's just one minute from the main street. The pool area is exceptional, great for chilling with a coffee in the morning, a swim early afternoon, or anytime. The restaurant is one of the better ones in the area, especially for burgers and steaks. The balcony had a great view. My room was large with a sofa (not very comfortable, so I didn't use it as much as expected), really nice decor and well maintained, and large refrigerator. I would probably go for a smaller room without sofa next time (but still overlooking the pool). I don't regard the hotel as budget, as the price is a bit high for the overall surrounding environment, but many Ph hotels are like that, unfortunately. I requested a non-smoking room, and the hotel kindly arranged for that, but note that for a non-smoking room, you will be presented with a policy stating that you could be fined P25,000 if the staff discovers that smoking took place in your non-smoking room (so you/visitors need to go outside or to pool area if you do smoke). But I appreciated this attention to detail by the hotel management and staff, which I find to be far above average!

The only thing was the large refrigerator in its wooden casing on a wooden floor: The refrigerator is crazy loud when its coolant turns on frequently. You can hear the huge buzzing even when walking from the elevator to the room! I don't fault the hotel for this, but they may try to find ways to muffle this a bit, since light sleepers or people with sensitive ears may find it quite annoying (which I did). But this turned out to be a regular minor issue rather than a big issue. Overall, I had a great stay and will definitely go back for convenient chill holidays in the future!

Room Service ( food ) was quick & well prepared although I thought the coleslaw could have been a bigger portion. staff were super attentive . I like that access to the hotel was controlled as the hotel is in close proximity to the (in)famous Walking Street. I likd that the quality of the hotel actually "caught me by surprise" and after many years traveling to the Phillpines I am sorry i did not find this GEM of an HOTEL sooner.

more local dishes are required on the menu as the menu is "meat driven" mostly with very limited local dishes offered.

The hotel staff are beyond friendly and helpful. The staff are always smiling and welcoming to all. The security bent over backwards to make sure I was safe. Also, the location is right next to the nightlife, dining and shopping needs. I will be back again when I visit the Philippines!!!

No problems at all.

The security, warm staff, from valet, cleaning lady and front desk. The rooms were very clean and beds are comfortable.

Everything was wonderful, no complaints. The staff is always helpful, always willing to accommodate.

It’s conveniently located for night life and has a great pool staff always greet you with a happy face

Shower took a long time to get warm when we stayed there but was good in the other room we had when we first arrived, the bed is great so if you have back ache it will cure it

The rooms, staff and service are second to none. Excellent location with place has a great vibe and a resort feel. I would not stay anywhere else when in Angeles. Unbelievable value and service.

Location and Staff.

Cost with Booking.com was way higher than going direct. At least $40 AUD above. The bathroom was old and needs to be upgraded urgently.

The staff were very friendly and courteous helpful and always smiling constantly I felt very safe and comfortable there

I cannot think of anything I did not like about it when I was in the hotel it did not even seem like I was in Angeles city it seemed like I was at the resort I am very pleased and will return to Queen's hotel

great place to stay, close to everything. all the staff were friendly and went out of their way to ensure my stay was comfortable

bed was too hard