location is good and clean

front desk staff need to train more regarding customer service stuff..

Its the ambiance

The feeling of tranquility

Place and service

Food

I love everything here!

I like the beach

Lack of amenities, no supply of toiletries, tv not working, very far from the major road, not worth it for its price.

absolutely nothing - I reserved 2 rooms with AC & hot water. Got to the place after 45-minute drive on a very narrow, dark, no lights path just enough for one car to drive through - 2 very unwelcoming receptionists behind a table (no office) told me units with NO AC were all sold out. and forget the hot water - no such thing! We could not go back out because we did not want to risk driving back on that narrow, dark path & get stuck! We had to choose between a ‘gazebo’ (hut) or something like a tree house, open - no doors, no windows. Worst - shared bathroom and shower OUTSIDE! There was a big concrete with 2 sinks - outside - where you can wash your hands & brush your teeth. the hut is made of dirty, rough wood material - door does not even open or close properly. The photo posted on Booking.com was very impressive, picturesque! On the beach but accommodations & communication suck! we wanted to get out of there first thing in the morning but no staff in sight until 8:15am. The check-out procedure took almost 2 hours! Their ways are soooo primitive; the what they call ‘front desk’ is very inefficient. I am sending photos of where we stayed at this place. Btw - we found out in the morning that they had a shuttle service for a fee that we could have used - I called the ‘receptionist’ 3 times while we were driving in the dark and she never mentioned anything about a shuttle service that we could have used instead of driving ourselves!

Everything- Receptionists

The restaurant staff are great. Very accommodating. Place is great.

The service is awful. Everything has a charge. They have a corkage fee for food. They will say that drinks and other cooking materials have different charges. So what is the meaning of the corkage fee? If all the items and food and drinks have different charges? And, when we paid the corkage fee. They didn't give an official receipt. The staff in the lobby area are very rude. especially the one name aden/jaden. To all the new customers, beware of this receptionist. You will recognize her by her healthy body and lots of tatoos all over her body. That person is very rude. To the management of this resort. We heard a lot of bad ratings about your staff. Do something about it. Because you already losing costumers.... The food in the restaurant is late. When you order, it will take around 1 hour to cook. And most of the food in the menu is not available. We had to order the food that we dont eat because they dont have any stock besides vegetables. We dont have a choice because we are already very tired and hungry because of the long hour drive just to come there. And all our experiences are 👎 We love the place. But your system is bad. Management of this resort is not good... and always remind your staff that the customers come there to relax. But the experience we had is stressful.