Excellent food ~ both the breakfast buffet which had a large array of local as well as continental dishes. The restaurants also served very good food (a wide selection, especially of local specialties). The staff were all so energetic and accommodating: airport shuttle driver, front desk, restaurant servers, cleaning staff, and even the Business center which I ended up using for 2 days of my stay. The cleaning staff always left the room fresh and like the first day we arrived. Loved the built in hairdryer!

was on the draft line of the aircon vent ~ so I was freezing the first 3 days until I figured out how to make the air swing and bring down the fan/temp. Please add a soap dish for both the shower/bath area and the sink.

The staff are very accommodating and attentive to details. I mentioned to them that we're coming for a staycation when they asked if we need shuttle service from the airport and that there's no need for it since we're from Naga. I was happy to find a slice of cake with a birthday greeting when we entered our room upon check-in. I really appreciate the thoughtfulness!

The breakfast buffet is nice but sometimes, it takes some time for the food to be refilled when it runs out. But not a great deal if you're not in a hurry and just taking your time to have breakfast. :-)

Location

We booked an executive twin room with pool view, but upon check in, the Lady Receptionist gave us a room with WITHOUT WINDOW. We then informed them that we specifically booked a room with a window as I am claustrophobic, the Receptionist answered that we should had requested a room with a window (which we already did upon booking.) After the conversation, they gave us a room with a window on the 4th floor but is only accessible by stairs. Overall, the staff are top notch and hospitable.

I love the family and community vibe at the Villa. it’s always busy with weddings, family gatherings, swimming lessons (love to hear the screams of joy from the room). Amazing central location. Feels like a family / member club than a hotel.

Wifi is really weak and makes it hard to stay and work. Sadly it was the reason to spend a few nights elsewhere as I the bandwidth didn’t support video calls.

Our room was quiet. Small but comfy rooms, we had a balcony too. The furniture is nice. Good pool

Breakfast was day by day the same, no fresh fruits, except pineapples and sometime we got papaya too. not much choice. Canned fruits are not fresh fruits

Staff response when we had an issue arise

There should be separate internet accesses for people staying at the hotel and people visiting for the day. Not being able to access the internet because too many people were on it. Bad for work purposes

Centrally located, great breakfast buffet (!), great customer service, spacious room, very clean

Sound carries that we can hear conversations in the hallway. We were also situated on the 3rd floor which I believe was below the party hall so we could hear the music blaring and party activities from above.

We've been here several times and we love the place. The staff is great and the room was very clean. The guard guided and assisted us in getting our parking space. We also love the lobby area. We would definitely come back.

What we didn't like was the internet connection inside our room which is unstable, especially the connection to the TV wherein several times when we were watching Netflix was intermittent and kinda annoying. I already called their attention to this because wifi connection is one of the main reasons for choosing a hotel, especially on a business trip. Another thing was the breakfast. This was the first time the food tasted bland unlike in our past visits. The pansit, in particular, was not like the pansit in the past and the meat tasted like it has been in the freezer for too long. It was my favorite here before that's why I easily noticed the difference right away.

The hotel is glamorous and ornate…a classy ambience. The staff were patient and understanding with regards to my booking errors and I was not charged for cancellations i needed to make. The food was delicious. What a great hotel.

There was nothing we didnt like. This is one of the best hotels i have stayed in. Thanks for everything.

i love the fact that its close to everything! staff are very helpful, polite, approachable and quick when i asked of something for my room or what i need...

the only thing that i'd give 4 star out of 5 is their breakfast...I know we Filipinos love to eat, dont get me wrong--the food they serve is pretty good but not everyone eats meat and I have a certain diet to follow..