Cleanliness

I just found it to be confronting to be asked a lot of questions by security when I arrived considering I already have submitted the necessary documents prior to checking in. I did not feel it welcoming at all considering I am a paying guest. I appreciate that it is for guests added safety but a bit of training on how to deliver security questions with arriving guests could somehow soften the approach to be more welcoming. At that point I am close to just cancelling my booking, good thing I saw reception and asked me to come in. Take note that this during normal business hours, I felt it is just over the top!

the staff are all approachable and was able to meet our requests fast. heaters are working which I really love!!

the air-condition’s temp is still hot even we left it on the whole day :(

Friendly, helpful staff. They tried to help with the problems I mention below but their hands were tied and the blame for misinformation goes down to Booking.con. (not a typo, they are a con and I won't use them again.

I chose this hotel as Booking.con information states it has car parking. It does not unless you are a long term customer and only has a single space. I could park overnight on the road outside the hotel but had to move the car at 7am every morning and drive two streets away and pay PHP100 (£1.50). I had to pick it up again before 5 every evening. The information on Booking.con is very misleading Also, after being told the price I would have to pay I was charged PHP2000 extra at the property after Booking.con told me I would pay no more than PHP8000. A con by someone and I paid. I also upgraded to superior room with a "city view" - my room didn't even have a window. I don't think there's a room in the hotel with a city view. Another con by hotel/Booking.con

Very close to Super Mall. Not too busy compared to other provinces in Manila. The receptionist is very friendly and the security guard is very helpful. The receptionist called us on the phone to make sure we're doing okay. I have so many cousins came to visit me in the hotel approximately maxium of 5 and there was no problem at all from receptionist. Salamat po to Oriental Zen Suites. 💙

Nothing

The staff was amazing 15/10 very accommodating specially the front guard (the older guard). Internet worked perfectly fine. The room was very clean.

The room was little to small for us because we had many luggage. The bathroom needed maybe a little bit of fixing. But the rest of the room was very clean and beautiful

The room was spacious and my special request was granted. Staff were attentive & nice. Wifi is working well and not lagging. The place is clean and we were very much pleased with it. The mini fridge and electric kettle were also included in the room. Overall, the place is great! A bang for your buck!

At first, the flush of our toilet didn't work. Called room service and they immediately fixed it so it didn't really bothered us much for the rest of the stay. Didn't expect though that our bed were two single bed joined together. Only realized it when lying down and felt a hard line on my back.

Good size room and the staff were very friendly and helpful.

The shower was cold and the TV and WIFI connection weren't very good.

The hotel itself is very clean and with a nice scent. The interior is stunning, the staff are very accomodating. Value for money. Cannot ask for more.

Staff, excellent. Security good.

Weak internet. Hard bed. I liked the location. My wife did not feel safe, 30 feet from the hotel.

We feel like its home for us after booking several times in this hotel since the staff are welcoming. The place also was clean and near the places where we want to visit.

None