Location. Helpful Staffs.

The shuttle to MOA is always full, especially the 10AM one. The shower is rather weak sometimes, but probably because my room is on 16th floor, yet it works quite well.

I had a King suite, which isn't LARGE, but roomy enough for a stay. The hotel isn't immediately close to the airport, but isn't too far away either. Unfortunately, Manila Bay has a bad smell, which hits you in the face as you leave the hotel, but doesn't enter the room at all. Breakfast was good and convenient with several options.

Traveling internationally, for me over 24 hours, it would have been great if they could accommodate early check-ins. I had to wait an hour in the hotel lobby starring at the depressing news on CNN. To the hotel's benefit, they did check me in an hour early, but after traveling as long as I did, I really needed them to go above and beyond and get me a room so I could shower and nap.

Excellent Location, Cleanliness and house keeping service. Granted our late check-out. 99% of staff that we came across within the facility their customer service skills are excellent! Overall we had a wonderful stay.

-Email enquiry reply is very slow. -Phone call from room to Reception unanswered, maybe busy i quess so had to come down to front reception for a quick inquiry. -1x female staff at front reception that we came accross once with our enquiry a little bit snob and she had a look like were not worthy of her time. Was it because we look huggard and out of fashion??? Hmmm.... certainly left a bad impression. Anyway, we got over it and continued to enjoy what the rest of staff and facility got to offer.

- excellent location (scenic and accessibility wise) - friendly and accommodating staff - above average and practical facilities and rooms - awesome choices at breakfast buffet

- (Not Their Fault) Manila Bay reeks of sewerage smell. Hope the city government addresses this. - some bedside lamps are non functional.

Everything was enjoyable. From the storage space to the city view to the large double beds to the washroom. Staff was helpful 24/7 too. I have no complaints about this hotel as it does provide a free shuttle bus to the Mall of Asia every hour. This hotel is a must especially if you are not from Philippines, but also staying for a bit or for a layover. The professionalism is beyond what you expect so don't be scared and make this a top choice!

The only bad thing I could say was the T.V. maybe the remote was dying for the batteries, but it was hard to change the channels with what we got. I also am not a fan of the card tapping in the elevator in order to go up, but if it is for safety reasons then I completely support it.

The gentleman who check us in is definitely your asset with all smile and professionalism even though one of the room is not ready as we requested for an adjacent room which by the way I only requested upon arrival he still manage to do so. But the feeling of him being very helpful is on the card. The place is clean and very up to date with decor and close to Moa. I love how you provide a free shuttle.

On the other hand the lady that check us in for the second time is not as good. She needs to learn from his leadership, a bit of smile and friendliness will go a long way. She’s not a guard(whom by the way received a warmer welcome) but a receptionist, the representative of your hotel. This is just a positive criticism nothing against her.

We like the spacious and clean room. We like the clean and cold lobby and confort room. We like the 3 well functioned elevators. We like the unique ice machine which is really valuable this summer. Gym is very clean and tidy.

We don't like the not so accomodating frontdesk lobby staffs which we never seen smiling. Staff cannot explain inquiries like why we cant early book? They make us wait in the looby. Without telling us that room is already available. Hotel staffs specially frontdesk staff should always wear name tags. Pool side is dirty. They need to renovate it.

The staff were very helpful. Food at breakfast time was great. Perfect location, near to Malls, convenience store and airport. Facilities are good, just needed to add WiFi at rooftop. We stayed at the Loft and it was spacious and clean. Couldn't recommend enough if you want value for your money. Make sure you get a local sim to avail the grab application and you can just order food and grab car transport whenever. Voila.

Needs a shower curtain to avoid water messing on the floor while taking a shower. The cover isn't enough. But this is a minor flaw.

The location and its closeness to MOA and NAIA are the reasons why I like the place. Most of the staff especially the housekeeping staff were wonderful. They were always there to attend to our needs. Breakfast was amazing and the breakfast crew did an outstanding job. My kiddos loved their pool area and had a great time with their cousins swimming there during our last few days before our flight back home. There is a shuttle service to MOA which is a benefit that you will love especially if you have small kids. The walk to the hotel from MOA was not bad either and it only took us about 10 minutes. We stayed there from July 9-11 and booked 2 rooms and from July 19-22 and booked 3 rooms. Overall experience was wonderful!

The shower area should be 100% enclosed so water will not splatter all over the floor. Also, when they made me pay for the 1 extra occupant to one room even though the maximum occupancy was 4 (I had 2 guests in one room in the original booking). I didn't expect that I'll have an extra guest (my brother) from the airport. This is something I have to be careful when booking through a booking website next time and perhaps potential guests can learn from my experience - make sure to book the maximum number of occupants per room whether you will maximize the occupancy or not.

Room was very nice, as were other facilities like the lobby, balcony lounges, roof pool and lounge was wonderful. Staff was very friendly and helpful in all matters. WIFI was fast without outages.

Food at the restaurant was quite expensive, but also very delicious, just on the high price end. And the WIFI password system is somewhat annoying, as it would fail almost every time we left the hotel and returned and we had to go to the lobby to get new passwords. Would be better to just pick a password for each guest and have it work until they checked out. Less of a hassle that way.