Evening Buffet was excellent, as was the buffet breakfast. The room was spacious and comfortable.

The free "Shuttle Service" was misleading and disappointing. We arrived at Lisbon airport in the middle of the afternoon after an 11-hour flight and called the hotel for the Shuttle, only to be told "they do not pick up from the airport", we then had to get a taxi at a cost of 24.50 euros, we had 4 check bags and two carry-ons. We were also informed that the Shuttle service only runs from early morning until 11.00 am to the airport. Our flight check-in time was 13.10, and not wanting to incur another taxi bill, we took the last shuttle,11.00 am, and sat around the airport for hours waiting for our flight.

The room is spacious and the breakfast is fantastic. Staff are very friendly.

Free shuttle bus is only provided for the way to the airport. It will be perfect if there is shuttle bus service from the airport to the hotel.

The best part is value for money. Compare to other hotels on the same level it was cheaper, for a reason, but still provide a good value for money. The room is big, the food in the breakfast buffet is okay, the staff is great and helpful. The location is also great, as it is not in the city centre but very close to a metro station and in a safe and green area.

The hotel is very much out dated and gives 80’s vibes. The elevators are behaving weird sometimes and the food at the dinner buffet (some days they have bigger for dinner) was not the best. In my first few days it was quite hot and the AC didn’t function, they tried to fix it, but what helped is the change in the weather after 2 days.

The hotel is quite comfortable and located in a convenient spot (close to the airport and train station, not too far from the city centre which can be easily reached within 10 Mins by taxi), the building itself is quite modern as well, nice underground parking, also the staff at the counter is friendly.

At our floor (7) there were some rooms occupied by cleaning staff, they were super loud during the evening and nights, it looks like they brought their kids to their work and kids were playing loudly in the hall at 1am several days in a row, insulation is somehow poor in that hotel too. On top of that, rooms need renovation as furniture is quite old. Breakfasts are good but don't change day over day so we had the same breakfast for 8 days which is OK but could be improved.

The staff were friendly and exceptional. They upgraded us for free to a Junior suite on arrival. The man who checked us in couldn’t have been more helpful if he tried. Check in was very efficient. The suite was very clean and the mattresses and bedding new and very comfortable. We would definitely stay here again. Free shuttle bus to the airport too.

The airport shuttle bus runs once per hour (6:30am, 7:30am etc) and so because we had a morning flight and the 7:30am shuttle bus was fully booked, unfortunately we had to skip breakfast.

The facility is very near to the airport (max 8 minutes drive even on a busy week day). The room was clean, spacious and organized in two spaces, enabling me to work as well in a comfy table and chairs. The bathroom and towels were so clean, as well as the bedsheets. The breakfast was very good one, lots of selections and attention to dietary requirements. The staff was very attentive and helpful to my team and me, as the airport lost our luggage and got them after two days. the staff friendly advised us and provided some hygienic items needed upon our request.

The chairs in the working area need some more attention on cleaning some stains. For a 4 star hotel, toothbrushes, paste and flippers should have been in the rooms.

The size of the room. The comfortable bed with lots of pillows. I really appreciated the tub mat, we Americans, especially people my age have difficulty getting in and out of your beautiful soaking tubs. Also, your staff was so helpful from the start of my booking way back in March or April, extremely polite and helpful. I also liked the proximity to the Campo Grande Metro and the convenience of a taxi stand at your front door.

I honestly cannot think of a thing I would do to add comfort to your guests. This was my second visit to your hotel. If I am fortunate enough to return to this vibrant city I would stay at your hotel again.

The property was presented at a high standard with incredibly accommodating reception staff who were kind and allowed me enough time to check out when the oversubscription of the hotel meant I couldn’t stay longer. It was great to see a well stocked hotel gym which is so vital when you’re recovering from jet lag. The WiFi was consistent and whilst the hotel is a little out of the way, it is about a 10-minute taxi drive into the city centre.

The room service/food was rather disappointing. Both meals I had the hotel, breakfast and a sandwich from the bar, were incredibly bland, poorly made and to totally devoid of flavour.

The size of the room was great. There's an ironing board and iron. The TV was a great size and it was possible to hook up your own device via HDMI. Although it's under the airport flightpath and close to the airport, the room was quiet and i couldn't hear any noise from the aircraft (out on the street just outside is a different matter). It's a 5 minute drive with a Bolt to get to the airport (outside rush hour) and less than €5. It's also very close to Campo Grande metro station. The room has a good desk space if you need to get some work done.

Mini-bar fridge in the room wasn't working. It's the variety that detects if you remove anything and bills you. Also the shower is over the bath which is OK but not great. There's no thermostat, it's just a mixer tap. The breakfast was OK and perfectly acceptable but certainly not outstanding.

Location near the airport, accommodating staff

Not a lot of great dining choices within walking distance for a solo female traveler.