The staff at the hotel are wonderful, so helpful and cheerful. We really appreciate how they made us feel at home. I have stayed here twice and it is a great place, I can recommend!

You pay the same price, but can get very different room quality. Two in our party got remodeled rooms that were of very high quality and two got old rooms in the unremodeled part of the hotel. I would ask when you book for the nicer rooms as the price is the same.

Staff all incredibly helpful and friendly. The central courtyard was a delight. A real sanctuary from the heat and bustle of the city. Breakfasts were excellent. Fairly central location, yet quite a peaceful spot. Rustic charm in keeping with its heritage.

Nothing

Brilliant location, atmospheric old style boutique hotel, very cozy and relaxing place

Some room features need updating, but add to the charm

Breakfast was great. Location was ok, nice and quiet. We didn't mind long walk to city centre.

View from room was the other unkempt courtyard. Not a pleasant sight.

York House has excellent facilities with a lovely patio and also separate reception rooms. There are two styles of bedroom: the original converted convent rooms which are decorated with period furniture and more recently renovated modern rooms. We had the former which was spacious, quiet and clean ... the bathroom was a little oldfashioned and also the cupboard but the beds were very comfortable and overall we were very happy. Delicious and plentiful breakfast with everything you could wish for! Unfortunately the restaurant was closed otherwise we would have eaten in on several occasions. Great transport right on the doorstep and several good restaurants within a few minutes walk.

Bathroom needed updating and the shelving in the bedroom also. There are a lot of steps from the street up to the main reception area which can be a challenge if you are older or have very heavy bags!

Staff and breakfast were outstanding! We unfortunately were unaware of the number of stairs involved which can be problematic to us. As I descended from our room on the floor above the lobby entrance I missed the bottom step causing me to fall on my R knee. It wasn’t serious and the staff were very attentive. It did limit my mobility comfort however. Although the location is wonderful and very charming we didn’t venture far afield during our brief 36 hour stay. We love Lisbon every time we return. I certainly would recommend the York with the inclusion of the accessibility issue.

As per above, better knowledge of the number of stairs.

Beautiful converted convent property. Very calm and restful, pretty courtyard with orange trees and bougainvillea for outside breakfast and sitting out. Very good breakfast, and although no restaurant, drinks, tea etc available at any time. Good bathroom and large stylish bedroom.

Access to reception is only by three flights of stairs from the street entrance, although help is available for luggage. There is also no lift/elevator in the hotel, although the property only has three floors, and as long as all this is acceptable this is a beautiful place to stay. It is a little away from the centre, but a good quiet location just a few stops out on the 714 bus - so either an advantage or a disadvantage depending on your viewpoint.

The hotel (converted from an old convent) was very nice, and the courtyard was very pleasant - it was great to be able to sit outside to have breakfast or a peaceful evening drink. The room was comfortable and spacious. Although the hotel is away from the heart of the city, there were some nice local restaurants nearby, and it was not far to the nearest tram stop.

Although the breakfast was good, it isn't possible to get an evening meal at the hotel. Service in the courtyard later in the evening was sometimes a little slow. A few more power sockets in the room would have been convenient. Overall though, a very good find.

Breakfast was excellent & offered a good variety. We opted to sit inside as the courtyard was still a bit chilly, though there were blankets available for guests to sit outside in the courtyard. It was a nice touch, that we only learned of on our last day, that there are complimentary drinks & pastries as an afternoon snack. The hotel upgraded our room, without our asking, to a room with a sitting room. The hotel also gave us wine & dried fruits to celebrate our 50th Anniversary. Really loved the decor.

We had to walk further than expected to get to places that we wanted to visit. We ended up using Uber & Bolt a lot, but cost was cheap. We were surprised that there was no elevator to go from the street level to the hotel. The front door was locked when we arrived mid-day & there was no sign that we could see to let us know how to get up to the hotel. However, walking up the stone steps did make the hotel quaint.

Excellent service, including the reception team, who all spoke English. Plenty of choices for breakfast, all well stocked, including scrambled egg, bacon, tomatoes. Snacks, such as a toasted sandwich, are available until 2200 in the courtyard, including alcohol. It is a good walk into the centre, say 20 minutes and a few inclines to overcome but not significant.

There is nothing negative to add. Even the reception staff will take your luggage from the pavement entrance up the steep steps (36) to your room and visa versa.