We had a lovely stay at this Hotel. The receptionist who checked us in was so helpful, pleasant and courteous. The Hotel is very comfortable, we had a fabulous view out the window and breakfast was nice. Even the maintenance chap came to speak to us, he was so nice. On our first night we ate in the Taverna inside the Hotel, it was very typically Portuguese which we love. We would definitely return again.

There wasn't really anything we didn't like, we stayed for 3 nights, could have easily have stayed longer.

The hotel is located on the outskirts of Santarém city centre, I consider it well located! Obviously if coming from Lisbon, it is far (45min drive) worth it! There is free car parking outside! And GUESS WHAT, it is a PET-FRIENDLY hotel! The check-in was quick and very professional! The room, oh my ... it looked so posh! The room had a great ambience and charm! The bed was huge and very comfy! The pillows were smooth and comfy! There were sockets and USB ports on the side of the bed, which were very convenient! The bathroom had a bathtub and great products! There was a swimming pool outside and indoors, which I am ashamed not to have tried it! Breakfast was a simple continental type. The staff was very friendly!

Overall, spot-on and posh experience! Nothing to complain about or negative!

The location of the hotel is excellent, the room with views excellent also the facilities outside and indoor pools plus gym .The staff all very friendly and helpful,upon arrival we were greeted by Johnathan on reception ,polite,friendly and very helpful

The only issue was in the restaurant, service good,food unfortunately cold and the meat looked like it had been kept since lunch for the evening service It was replaced and better,problem hotfood served on cold plates

We only stayed 1 night but enjoyed our stay very much. All the staff we met were friendly and very helpful, nothing seemed to be too much trouble. Our room was spacious and quiet with an extremely comfortable bed. There is a great outdoor area with a huge pool. There was sufficient lounge bed and shade and a lovely little bar area to order drinks and snacks. The breakfast was buffet style and had good options. This hotel is located a little outside Santarem centre but we walked to the old town in 20 mins. The old town is well worth a visit, wonderful churches and squares. The local university has initiated a scheme whereby young people are available to give information and anecdotes at each historical building... brilliant idea, it really enriched our experience. I'd highly recommend this hotel and the city also.

This hotel is located on the top of a hill, near the centre of the city. The position is also appreciable for the climate. It can be smoothly windy in the summertime, enjoyable. It offers comfortable rooms and a good restaurant. Breakfast and dinner usually are delicious.

Some old staffs make the atmosphere sometimes dismal. The w-ifi service is not working at all

the pool. comfort. coffee machine in room - would have been better if there was milk in the fridge & a free bottle of water

the tv didn’t work. I was offered a run change but too hard after a long day, as I was already set up. The restaurant didn’t open until 19:30, which meant a late dinner. I can’t eat late. there was nothing else on offer of in the vicinity.

The hotel is located over a hill, with really nice views of the surroundings. There was an indoor pool, as well as an outdoor one and both were open and available in April, quit convenient due to high temperature. Breakfast was good and plenty. Rooms were comfortable and clean. There are stores and restaurants within walking distance.

The hotel was amazing, rooms were very spacious, with all accessories you could require. Breakfast was superb, all types of fresh fruit and cereals, bread, rolls and a full english, catering for everyones needs. We ate in the resturant for dinner, fantastic food and service. It was a little cold for a swim. The staff were friendly and helpful. well worth the money.

Nothing

They upgrade my superior room to a premium one. That was nice

A kettle in the room with some coffee and milk would be nice. It’s a common thing nowadays and I’ve seen it in much cheaper hotels so I was surprised this one didn’t have it. They did have a coffee machine but it’s not the same.

Good old fashioned Hotel civilities, Reception staff helped bring in our luggage as we are older people. Good bar and Restaurant staff as well

Window didn't open fully and no balcony, we do like fresh air, nothing to hold onto in shower and controlled by Bath tap - dangerous arrangement , slippery & can get hot when trying to adjust heat whilst adjusting shower