Super friendly staff, check-in took less than two minutes. Meticulously clean, the room smelled nice (sometimes rooms with spas smell musty / this one didn’t at all!), pillows were great, sheets and blanket were soft, bed was super comfortable to lay on! This is definitely our favorite hotel out of the handful we’ve stayed in locally.

Only 1 minor “con” - When you sit at the end of the bed, it made a rather loud “popping” sound, it startled me at first (and we aren’t big people). Otherwise, everything was fantastic!

I loved everything about the place..Super clean rooms and great staff..I had the king spa suite and it was so comfy and clean..loved it and highly recommend..the continental breakfast was great too..so many different choices..

The smoke alarm went off at like 2:30 am and continued for like a hour..there was a guest in a room on a different floor smoking and set it off..Maintenance came in about a hour later and turned it off..

The staff was very attentive and accommodating. We were granted early checkin at no additional cost - thank you!! Also, there were two large groups staying at the hotel along with us, and the staff was mindful and extended the complimentary breakfast hours. And for those like me that will specifically book for free breakfast.. :P the breakfast included eggs, sausage, taters, fixings for toast, burritos, bagels, english muffins, waffle iron, yogurt, fresh fruits, juice, coffee, cereals and muffins.. options to grab and go -- or sit a spell. There was plenty!!

The location was nice there are a lot of things to do around the area. The pool was very nice and the hours that the pool were open were VERY nice 6am-11pm. I did not make it down in time for breakfast but the option was there which was nice!

Overall the check in and out process could have gone a little smoother. It wasn't bad by any means but there was a bit of a wait for someone to come to the desk. The room could have been a little cleaner it was clean but there were a couple clumps of hair under the nightstand table.

The staff were all friendly. The gentleman that sets up breakfast and cares for that area is a gem. The breakfast was delicious. Love how the waffle machine makes 4 separate small waffles instead of one big one. It was comfortable and clean.

I got a message from BW that they would charge me if I took any of the incidentals. Not sure if they meant the tiny bottles of shampoo or lotion but I hope they didn’t mean those items. I could see if someone takes linens or some hangers or stuff like that.

The entire staff was so accommodating and genuinely good hearted people! Excellent clean food services with tons of delicious options hot fds cold foods fruits etc! Coffee 24/7 ! Cleanest I've been to n so long I highly recommend this place. Room had fridge, micro, and hairdryer. Perfect location for any roch events only 15 min away! Quiet, hiking trails, lots of nature, great parking lot and well lit! Right next to a gas station and fast food walking distance with no traffic! My pup was welcomed as well! Thank you so much to Tricia the manager what a gem!!

There was nothing I didn't like xxxxx

The room was a great size for one or two persons. The bed was comfortable, the A/C worked great, refrigerator, etc. The shampoo/conditioner/soap in the bathroom were nicer than most. The towels were a good size and not too rough. Overall, it was a perfect room except for one thing.

I couldn't charge my laptop in any of the outlets in the room. So, unfortunately I had to cancel my upcoming stay here in August. One night is fine, but I can't stay an entire weekend with a dead laptop. So, I had to change my reservation over to the Wyndham Microtel as I know my laptop can charge in their rooms.

The location is perfect! I like hotels that are away from busy intersections, highways, etc. This best Western has a Medical office building behind it so there is no activity at night and no blinding lights from businesses! We walked around the area in the evening and saw some deer! The staff Trish, Heidi and Joe were exceptionally friendly and helpful! Breakfast options were plentiful and well stocked!

You can hear people or TV from adjoining rooms if the volume is up or they are loud. People just need to be considerate. Not the fault of the management!

The breakfast was outstanding, The facilities were spacious and inviting. Joe was an exceptional host and made sure things were refilled and fresh --- and he did it with a smile! He was a bonus for our stay! Thanks, Joe! The Front Desk staff were friendly, happy and welcoming! They accommodated our group with professionalism and enthusiasm! They wished all our kids good luck in their baseball tournament and had a sign waiting to greet us when we arrived! It made us feel very welcomed! I inadvertently left my camera in our room and they found it and called my cell phone and left messages to let me know. When we returned to the hotel to pick it up, it was at the Front Desk and the Manager offered us a coffee for the road! Great stay ---- awesome staff!!

Not a thing!!

Everything was wonderful. All staff were friendly and helpful. Joe, was extremely helpful. My vision is poor so Joe was a great help at breakfast with machines and details of where I could find needed items.

Nothing comes to mind.