Staff: 8/10 Friendly and welcoming. Parking: 9/10 Compact car parking was great and close to the entrance. The side entrance to the hotel from the parking garage (can only use it after you get your key), was very convenient especially since we brought our dog. Make sure you get your parking ticket validated at the front desk and keep it on your person when you leave so it's $3.00 instead of $6.00. Common area cleanliness: 9/10 The entrance, seating/dining area, and snack/souvenir area were clean. We got breakfast early, so everything was in its place. I can't say we know the status of the area after everyone else went through. The side area where the dog poop bags are located is very clean, no dog poop anywhere considering how many dogs we saw throughout our short stay. Room cleanliness: 7/10 Some dust in the less checked spots (the shelf for the extra toilet paper, the shelf with the coffee machine, and the corners of the bathroom floor). The tubs and standing shower bases are in need of updating as the bottoms are worn and have that darkened look from all the scrubbing and use over the years. The standing shower for our first stay leaked at the base. The sink from our first and second stay as well as the tub from our second stay did not drain well at all. When showering, the water would just collect at the bottom and drain very slowly afterwards, leaving all the soap residue behind. I find that sinks not draining in hotels is a common problem, but the tub not draining properly was a surprise. I also found a small clump of knotted hair in the bed. Unfortunately, the hair color was much lighter than my hair and I found it inside the sheets before I got into bed. Also, during our first stay, the white curtain for the window had a brownish red stain on it right where you'd want to grab it to pull the curtain open. Not the most appetizing, but for one night, it was fine.

Mostly how the sink and tub didn't drain well and finding the clump of hair in the bed. If we stay again, we'd probably choose dates that aren't so expensive.

The beds were comfy, room large and pleasant, bathroom very contemporary. Breakfast good.Staff at desk very helpful and upbeat.

I don't like gravy and biscuits for breakfast.Luckily there were other choices. Parking is in a garage behind the Inn. Wish I had known that in advance. Could not enter from the back of the building where garage was. Had to lug things around to the front.

The hotel was excellent, beds extremely comfortable, room was very spacious, the staff was fantastic (from front desk to the cleaning staff , everyone was professional, friendly, I can’t say enough great things about them!!!)

The fact that we had to pay for parking . Yes it was at an adjusted rate being guests of the hotel, but we would have appreciated being notified in advance about it, not when we reached the location.

The hotel location was great. The hotel itself was very good and we had a comfortable stay. The complementary breakfast was great.

No free parking, but the parking garage was just behind the hotel (connected via back door) and it was like $4 per day which was not that bad. But I assumed the hotel would have it's own free parking.

Breakfast was not enough options, liked that it went until 10 am Staff was wonderful My room view was looking at the dumpster Liked the location

The heater/a/c in the room blew right on your face all night and the smoke alarm blinked a strobe light every 5 seconds in the dark made it hard to relax and sleep. Had the cleaning staff 2 times, first time they left white stains on the bathroom floor that weren’t there before.

Beautiful in the center of town close to everything

The bathroom doors were on sliders and there was no lock on the door to keep it closed. So as you could imagine traveling with little kids and trying to use a bathroom with no locks was not fun

It was very clean and comfortable.

Breakfast selections were not commensurate with the quality and price of hotel.

Located just round the corner from the Amtrak station and close to the main street of St Albans. Friendly check-in and comfortable room. Good breakfast.

Not much available food-wise in St. Albans after 2130, some snacks in hotel for purchase. Pricing reflected relative lack of options and a weekend in the Fall.

Everything was clean, the staff were pleasant, breakfast was great. Parking structure was convenient.

I like that it's close to everything and the staff were friendly. Will most likely be back since it's the most reasonably priced hotel near our family.