The coffee station was always fully stocked with goodies and the coffee was always spot on. My husband, daughter and I took advantage of hanging down in the "living room" area both nights we were here, watching TV and not feeling like we had to always just stay put in our room. I loved the cleanliness throughout the whole hotel!! We always saw the maintenance guy working, seemed like he never slept haha. All joking aside, he did a really great job. And nothing was broken! You have really great staff here too, super kind and helpful! I enjoyed the lounge chairs and tables in the pool area, it really made the area feel accommodating and relaxed. And the location is great! It's literally just seconds down the road from all the hustle and bustle. We live over 3 hours away but if we ever come back to Plattsburgh, we will absolutely stay here again!!

The pool was really cold to where it wasn't enjoyable to swim in. So we were in the hot tub most of the time. Also the shower by the pool area is nothing but really cold water.

The breakfast has a variety of hot and cold options. Great coffee and cookies available around the clock in lobby. The comfort of the beds and cleanliness is beyond any other hotel. The staff are very friendly and go above and beyond to make sure your stay is enjoyable.

There was nothing to dislike. If I had to say anything, I would ask why there is not a "fan" in the suite bathroom and maybe a privacy curtain so one can get dressed after bathing, as the bathroom is rather small to get dressed in. Also maybe some extra "hooks" for towels, but these are minor things.

Breakfast was good. Hotel was clean. I slept very well, the beds are comfortable. My daughter went swimming and we both used the hot tub. Didn't use the gym but it looked nice. The hotel was quiet while we were there (a Sunday night). The receptionist at the front desk was very friendly.

Would have liked the coffee machine in the breakfast area to have been filled up so I wouldn't have had to keep returning to the main lobby.

Breakfast was exceptionally good. The person in charge of the buffet was on it! Clean and inviting. I really appreciated the 24 coffee stand. Really great. Thank you.

We arrived 30 minutes early (before 3 pm) and were treated a bit abruptly and told to come back…A different desk person checked us in much later and she was just great!

Closeness to everything and everyone was very friendly.

My daughters and I went to use the pool and young adults were in the pool playing very rough, so much so that I wouldn’t let my kids go in. They ended up leaving from a side door and driving away- they weren’t even guests! So I was a little worried about that.

In general: location spot on, no problem with parking, friendly staff, all very clean, breakfast was what you'd expect, not more, not less - overall, very positive experience. Extra facilities I didn't use, therefore can't attest.

The price was MUCH higher than I expected. And if I were to pick on something, the TV navigation could have been less convoluted, but this is minor.

Breakfast was continental, as expected. The dining room was clean and food was good, offered prepared and make your own waffles, fresh fruit, juices, coffee, etc. Our bedroom was very clean, neat, as expected. We were pleased with the spaciousness. The bathroom was very clean and offered hair dryer, shampoo/conditioner, soap, as expected. The pool was nice and relaxing, not many others using it and it was clean. My biggest bonus at this hotel was its staff. These people were willing to accommodate us-before our reservation time- for early check in in order to get dressed (including ironing clothes after a long trip), and ready. Jennifer was amazingly helpful and her counterpart after her shift, Marie helped tremendously in an awkward situation with my aging parents who had to check in later that day. These women and the cleaning staff whom we met on the floor and in the elevators the second day were genuine, kind, concerned and caring people. While I've not had the opportunity to come to Plattsburgh very frequently in my adult years, I might be traveling back soon and will definitely continue to stay at this Hampton Inn!

Parking lot? Just awkward-not a real problem however!

The staff was very friendly and helpful. Maria at the front desk started my stay out perfectly. She helped me with suggestions for food and shopping. Joe, I believe his name was, the groundskeeper, all around jack of all trades has the best personality and was always busy. He amazed me. Breakfast each morning was wonderful - hot and with a variety each day.

NOTHING!

Room was very clean. Beds were very comfortable. Hotel was perfect location for restaurants and shopping. Staff was very friendly. Pool looked very inviting, even though we didn’t have time to take a swim.

We asked for a handicap walk in shower for my elderly mother. Unfortunately, we were placed in a room with a standard tub. My mother managed to take one shower using the grab bar above the tub. It was a struggle. In the future how can we be guaranteed that we do reserve a handicapped accessible room with walk in shower?

The property was very clean, quiet, and had many amenities that we look for in a hotel.

Although our room was very clean and spacious, the heating system sounded like a jet engine when it turned on. Even during the night while sleeping it woke us several times when it kicked on.