There were significant delays during the check-in process. After waiting for an hour, they finally managed to provide me with one room, but requested additional time to prepare the other room. Despite giving them more time and even leaving for three hours, I returned to find that they still hadn’t prepared an acceptable room. The room they offered smelled very bad, and they needed nearly another hour to arrange a replacement.

Given the inconvenience caused by the delays, I expected a higher level of service from a hotel with considerable industry experience. Unfortunately, the hotel’s only response was a brief, impersonal apology through the app’s chat feature.

customer service profoundly exceeded my expectations, something I haven't experienced in many recent 5-star hotels. From the very first day, the staff demonstrated an outstanding commitment to hospitality and customer care. Upon booking through Booking.com and mentioning my allergies, the hotel proactively initiated a WhatsApp communication with their Food and Beverage team. They inquired about my dietary needs and discussed options they could prepare for me, ensuring a seamless and personalized dining experience. Additionally, the reception staff went above and beyond to assist me when I needed a hairdresser and their salon was closed for renovations. They diligently arranged for someone to come to my room, which was greatly appreciated. The excellent service extended throughout the hotel, from the restaurant to the pool area, where the staff continued to be exceptionally welcoming and helpful. Furthermore, the comfort of the bed in my room added to the overall outstanding experience, ensuring restful nights. In conclusion, the best aspect of this hotel is undeniably its staff, complemented by the comfortable accommodations. I was genuinely surprised and delighted by the level of care at this larger hotel, and I would highly recommend it to anyone looking for outstanding service in a welcoming environment.

Here's how you might express the less favorable aspects of your stay in a balanced and constructive way in your hotel review: --- . Firstly, the chairs in the hotel restaurant, although functional, lacked elegance and could greatly benefit from an upgrade to enhance the dining ambiance. Additionally, the noise levels, particularly from children during the weekend, were notably high, which somewhat disrupted the otherwise serene environment. Managing this aspect could improve the experience for all guests seeking relaxation.

I don't have personal opinions or experiences, but based on the collected reviews, the Westin Doha Hotel & Spa seems to be a well-regarded property. Guests appreciate its central location, cleanliness, and service. The hotel's amenities and commitment to sustainability are also frequently mentioned as positive aspects. Overall, it appears to be a popular choice for travelers seeking comfort and convenience in Doha.

I was dissatisfied with the reception staff's service on the 29th and also today during my checkout. Specifically, when discussing the refund of the 10 QAR deposit, the staff member seemed dismissive, implying it was customary for customers to leave it with the hotel. I insisted on the refund, as the receptionist on the 29th had advised me to collect it upon departure. This inconsistency and the staff's attitude were disappointing, especially as I needed to collect all my funds before returning to my country.

I had a wonderful experience at this hotel during my stay in Doha. The cleanliness of the facilities was amazing, and the staff were exceptionally friendly and eager to assist with anything I needed.

I truly couldn't find anything to dislike about my visit. I highly recommend this hotel to anyone traveling to Doha, especially considering its convenient location near the airport. A fantastic choice for a comfortable stay!

Beautiful resort with lovely pool areas. Very large and modern rooms with a stunning bathroom. Towels at the pool are provided as well as bottled water which is a nice touch. The staff were all excellent, room service was quick and delicious. Check in was fantastic - special thanks to the Maroccan receptionist who made me feel very welcome after a long flight and a 5.30am check in.

The Location - you can't just wander around as there is nothing to explore or any shops around. The Resort sits along a major road. In saying that - a quick 5min taxi trip for AUD 4 and you can reach Souq Wafiq. Taxis have to be paid in cash though.

The location of the property is the best

I asked for a twin bedroom, yet they didn’t give me a room for two.. and when I asked them again they told me to pack my bags for moving to the new room but when I packed my bags and called them they said no we dont have a room.. Another thing is that there is a chlorine smell in the hallways that is not good

The Front Office Manager - Mr. Ashif - was very helpful as I had to change my noisy room. The staff in general is very polite and helpful. The Breakfast but also the Lunch and Dinner (Gill Hunters) was marvellous. I also had a pick-up service ordered from/to the airport - was perfect! This Hotel will be always my first choice. what was really totally nice was the surprise on the last evening - we had our business dinner at the excellent Room & Grill Hunter. There was a sweet surprise for me at the end - I have been travelling internationally for 30 years, but this was by far the nicest surprise I have ever received - THANK YOU! :)

Asked for a quiet room (was arriving around midnight); unfortunately the room was next to the crental A/C so first night was not so comfortable. However I was able to change room next day and the staff was really helpful. Thanks again for this! To manage the room lights is a bit of master exam (at least for me) but the helpful staff instructed me well ;)

Everything , the hotel decorations and art all around the property , huge room , comfortable bed, amazing food , the pool temperature was perfect , the staff were super friendly and professional ( the concierge , house keeping , spa and mostly the swimming pool staff were my favorite). It became my favorite hotel and resort and will definitely come back.

Nothing literally, we couldn't find anything to complain about.

The food is amazing, the hotel is very clean, the staff is friendly. We would like to express our gratitude especially to Mr. Erdem and Mr. Bozkurt. We stayed for our honeymoon and were very happy thank you.

Welcoming, quiet, and clean.

Could have been more helpful to bring up the food deliveries to the room, specially when there is staff availability. I experienced only one 5 star hotel that provided that service in Doha, and it made my stay more pleasant and exceptional.