I really appreciate the friendly, efficient staff that was ever so helpful at any request, in fact they had gone out of their way to ensure that one gets what was reqested/required. Enjoy the variety of restaurants in the hotel, makes dining in, a pleasure. Enjoyed the exceptional service of the reception staff (in particular Kate) as well as the staff at the concierge - brilliant job by all. Appreciated the bedroom service staff for always ensuring that we returned to a very clean room. Lastly, location in Singapore cannot be better than this, place to stay!

Not really much, honestly.

Everything was perfect in the room. Hotel is well located at the shopping street Orchard. Bus Stop in front of hotel to Marina Bay, etc. Subway in walking distance. Bed was very comfortable.

This concerns not the room but the coffee place on the lobby floor: The Air Conditioning is way too cold. I couldn't stay for more than 10min sitting in the Café, even though I wanted to work there, because I was freezing from the Air Conditioning. However, unfortunately, the seem to cool too much almost everywhere in Singapore... Outside it's hot, inside you feel like in winter. Maybe cooling up to 24 degree celsius would be enough instead of 18?

We stayed at the Hilton Singapore Orchard for 5 days this past April and it was amazing! The hotel is located in the heart of Orchard Road with all the designer stores in the vicinity. Every brand from Saint Laurent, Prada to Hugo Boss is there. We paid for the breakfast and it was worth it! They had over 20+ options which included a variety of food options. The housekeeping staff did a great job on keeping the clean and stocked with water and towels. The concierge always helped us he’s a taxi for sightseeing. My husband and I had a great experience while staying there.

Hilton Singapore Orchard had a lot of great breakfast buffet items. However I wish they had some halal food options as well. This would have made it perfect.

Exceptional customer service. Very attentive staff all around. Smooth check-in to check out. Clear communication and assistance rendered whenever required. Very clean premises. Got a room in the new wing. Everything was spotless and in full service. Restaurant staff at the Estate restaurant were on the ball despite having a full house. Great selection of food at the buffet. Food was replenished and checked constantly by the chefs. Food stations were clean, always being managed by the staff. We drove in and had free parking as well.

The four pillows on the bed were really thin and sunk in completely, making it difficult to have proper support while sleeping.

Breakfast was amazing as always. Staff were attentive, polite and understanding. We have stayed many times over the years and the hotel does not disappoint. So centrally located and with all the amenities we need.

The beds were much firmer than the last time we stayed. We were told by the staff that there was a major upgrade in 2022 which replaced the beds. So this time they were less comfortable. We have been advised to request a mattress topper for the next stay we will see if that does the trick. We would prefer not to look for somewhere else. Also, there used to be an ability to book early check-in for an additional fee, which was great when arriving in the morning from an overnight flight from Europe. This is no longer offered since Hilton took over the hotel and the only option is to pay for a full day for the room the day before to ensure access, which is very expensive. We suggest that the early check-in option would be something which should be reinstated.

Clean and location

Breakfast experience was not pleasant. The staff will personally guide the guest to the breakfast table so the guests don't walk in to find their own tables. For solo traveller like me, when I leave my table for 2nd helping and return, I will find my table cleaned up even though my cup of tea or my glass of fresh juice are still half full and the staff would have assigned to another guest. Then another staff will have to find me another table. The 2nd morning, it happened to me and another solo traveller. The food choices could be improved. I loved the fresh fruit juice bar.

I absolutely loved the WhatsApp chat that you can have with Hitlon's support team. They respond extremely fast and it's so much better than having to call or go down to the reception. I don't understand why other hotels don't do that. The room wasn't very big but it was so delightfully designed that you quickly forget about the size. The bathroom looks amazing, the bathtub was pretty big. There was plenty of space and light. The smell was incredible, it smelled very good and fresh. The gym had plenty of equipment and felt nice, but not well-ventilated. The hotel is located in the heart of Orchard, with many paths to access the hotel which was very convenient.

The view was bad, literally facing a wall. The TV was extremely slow. The cleaning staff was proactive in cleaning your room, maybe too proactive. It felt like I was pushed to go out of my room so they could clean it as soon as possible. The hotel felt more like a factory than a hotel considering how big and crowded it is all the time. The gym was very hot and humid, with sometimes a bad small. Not well-ventilated.

The breakfast was great as usual. The front desk, bell hops & restaurant staff were courteous, friendly and helpful as was the concierge. The one exception was the operators that answer when you dial "0" from your room. They were, the female operators specifically, were rude & obnoxious. The rest of the staff, amenities, location & hotel in general, were top notch.

As mentioned above, the female operators that answer when you dialled "0" from the room.

Breakfast was good, glad that I paid for an upgrade to use the 6F otherwise, queue in the GF would have cost us a lot of waiting time. We were not able to use the 6F for afternoon tea and was able to use it twice for evening cocktails. The staff in the 6F were awesome, the did a good job. We also appreciated coffee and tea in the room. The room was clean and serviced timely. My wife's request for an extra pillow was delivered quickly.

Our room was an upgrade after paying extra upon check in yet without comparing the difference, the room did not seem to be an upgrade but I may be wrong as it was well laid out and complete with amenities including drinking water. The bathroom though was a let down as it seem to have been designed for one occupant - one lavatory sink, one towel/robe hook, no room for my wife to comfortably do her make up. There was a tub but there was no bubble bath soap, And the shower room was tight, hit my elbow thrice when drying after a shower. but glad there was a bidet and the room properly lighted.

The room was very clean, comfortable, with modern design that complemented our needs perfectly. Location was very convenient to all central shopping malls and restaurants in orchard road. All the staff were friendly and helpful, from receptionist at check-in to staff who brought our luggage to our room. Checkout was extremely fast and practical, as we needed to quickly travel.

There was nothing I didn't like, however, we requested for crib during check-in, and it did not show up that day. We had to call the next morning to request for it again. We were informed that we should have called earlier, however I mentioned that since our check in was evening, our baby had slept straight away, and we did not want to disrupt her sleep with arrival of crib late at night.