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+1 (888) 385-68286,961 reviews
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$201277 Orchard Road #10-01, Singapore, 238858, Republic of Singapore
6,961 reviews
1/73
Free parking
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Meeting/Banquet facilities
Air conditioning
Welcome to JEN Singapore Orchardgateway by Shangri-La, a chic 4-star oasis located right in the heart of bustling Singapore! Nestled at 277 Orchard Road #10-01, we're just 1.7 kilometers from the vibrant city center, making it the perfect launchpad for your urban adventures. With prices starting from an unbeatable $201, you'll find that luxury doesn't have to break the bank!
Dive into comfort with our fabulous amenities, kick-start your day with a delicious breakfast, and enjoy the views from our sun deck. Feel like a splash? Our outdoor swimming pool awaits you for a refreshing dip under the Singapore sun. For those balancing work and play, our free Wi-Fi and meeting facilities will keep you connected. Plus, enjoy free parking and room service—because who doesn't love a little pampering during their travels?
Rated by 4,489 happy guests, this gem delivers on comfort and service. Revel in the luxury of our fitness center, relax at our bar after an exhilarating day of sightseeing, or treat the family to our babysitting services if you're looking for a little alone time. Whether you’re here for business or pleasure, JEN Singapore Orchardgateway combines style, comfort, and the utmost convenience for an unforgettable stay!
At JEN Singapore Orchardgateway, dining is not just a meal; it’s an experience! Treat your taste buds to a culinary journey at our modern restaurant, Makan@Jen, where international cuisine takes center stage. Whether you're in the mood for a hearty breakfast to fuel your day of exploration or a delectable dinner after an action-packed schedule, our menu has something for every palate. Don’t forget to indulge in a refreshing beverage from our bar to top off your day of adventure!
When it’s time to unwind, our outdoor swimming pool is the perfect escape. Imagine soaking up those tropical rays while enjoying a picturesque view of the city—what’s not to love? Whether you prefer swimming a few laps or lounging poolside with a good book, the space beckons relaxation in a vibrant setting. And after a sun-soaked afternoon, there's nothing better than retreating to your stylish room with a cozy ambiance, where you can recharge for the next day’s adventures.
And speaking of rooms, we've got a variety of configurations to suit every traveler's needs! From the cozy Superior Twin Room perfect for friends traveling together to the deluxe options boasting stunning city views, there's something to make every stay meaningful. If you’re traveling with family, our Deluxe Family Room has extra space for everyone to kick back and enjoy. With top-notch service and comfortable accommodations, you’ll feel right at home while being just steps away from Singapore's best attractions!
Planning a wedding, corporate event, or need many rooms? Get a personalized quote with discounted rates for your group.
Closest airports
Singapore Changi Airport
11.1miHang Nadim Airport
22.8miSenai International Airport
26.3miRaja Haji Fisabilillah International Airport
54.6miFree parking
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Meeting/Banquet facilities
Air conditioning
Sun deck
Parking On Site
24-hour front desk
Non-smoking rooms
Elevator
View
Upper floors accessible by elevator
Free toiletries
Show 6 photos
Club Deluxe
1 King Size Bed
345 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Indulge in the spacious 344 sqft Club Deluxe Double Room featuring a king size bed, accommodating 3 adults and 2 children. Enjoy a private bathroom, air conditioning, and elevator access to upper floors.
Show 4 photos
Club, King Size, Panoramic View
1 King Size Bed
590 sqft
City view
Private Bathroom
Coffee machine
Flat-screen TV
+
More details
Enjoy breathtaking views in our spacious Panorama Club Room, perfect for 3 adults and 2 children. Unwind in the comfort of a king size bed and take advantage of air conditioning and free toiletries in your private bathroom.
Show 4 photos
Deluxe, King Size
1 King Size Bed
30 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
x3
+
More details
Indulge in the spacious 344 sqft Deluxe King Room, perfect for 3 adults and 2 children, with a luxurious King size bed, air conditioning, and free toiletries in a private bathroom.
Superior, King Size, Partial View
1 King Size Bed
25 sqft
Wifi
+
More details
Experience luxury in our Superior King Room, boasting a spacious 291 sqft with a stunning view. With a comfortable King size bed, air conditioning, and free toiletries, you'll truly feel at ease.
Show 5 photos
Club, King Size
1 King Size Bed
25 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
x3
+
More details
Show 4 photos
Superior, 2 Twin Beds
2 Twin Beds
25 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
+
More details
Show 4 photos
Deluxe Family
1 Sofa Bed
1 Queen Size Bed
505 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
x4
+
More details
Show 4 photos
Superior, 2 Twin Beds, City View
2 Twin Beds
25 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Show 4 photos
Superior
1 King Size Bed
290 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
x4
+
x3
More details
Show 4 photos
Superior, King Size, City View
1 King Size Bed
25 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Club, Twin, Panoramic View
1 Twin Bed
300 sqft
x4
+
x3
More details
Panorama Club Twin is 301 square feet and includes 2 single beds 80-130 width plus extra beds on demand.
Show 3 photos
Club, 2 Twin Beds
2 Twin Beds
25 sqft
Wifi
Room service
+
More details
8.6
6,961 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Nicole
10
July 2024
Location is amazing, right in the centre of the shopping precinct. Beds were super comfortable, rooms a reasonable size for Singapore, pool area on the rooftop is great. And breakfast is sensational. We had our 7yo sleep between us (which is expected in these rooms) and the king bed size was sufficient to fit the three of us. Shampoo and body wash in the room was so good. A bit pricey but you get great quality.
It was expensive, and check in check out was confusing with slight language barrier, one of our rooms was not ready when we arrived and I had to follow this up hours later, it appeared to be forgotten.
Christopher
10
April 2025
Polite, professional staff Excellent location with access to all amenities & transport networks Excellent rooftop bar & great spot to watch the sunset
Shontelle
8.2
April 2024
The location of the hotel was excellent - it is above the Orchardgateway shopping centre and there is an MRT station onsite. The room service was good and well priced and the lady who delivered it was lovely and very friendly. Check in was relatively easy and they were able to partially accommodate our early check in request. The pool was great - right on the roof top overlooking the city.
The lift situation at this hotel is appalling. At a minimum, you have to catch two lifts - one to get to reception of the hotel, then you need to change and catch another one. If you are coming up from the metro or the shopping centre, you need to catch 3. There were long wait times for the lifts and when coming in from the shopping centre, getting on the correct lift was confusing. This alone would stop me from staying at this hotel again.
Ronald
9.1
May 2025
The overall impression on the stay is quite positive. I have taken a video of the room tour as well as the breakfast. The room is so clean and comfortable, though a bit smaller. I am perfectly happy with room. Pls take a look at the YT clips below and you can have a look at the cleanliness of the room. https://www.youtube.com/watch?v=v6dcjU8Wwfo For the breakfast Buffet, the variety of foods is good and I like the buffet very much. The video below will let you know more about the buffet. https://www.youtube.com/watch?v=v6dcjU8Wwfo
everything is good
Denise
9.1
January 2025
The staff were exceptional . We had the pleasure of meeting Wilfred in the Club Lounge whom made our stay memorable. All the staff were welcoming and when we needed information on the area they would help.
Wasn’t too keen about the club lounge accepting children as it was hard to find seating in an evening between 5 pm and 7.30pm because it was full of families . Children were also allowed to go get there own food and often saw them touching food and putting it back which is very unhygienic they also seemed to waste a lot. Although I understand it is a family hotel it would be nice having an adults only area. For the extra money we paid thinking this was a quiet area for adults I wouldn’t pay the extra amount again.
Randolph
10
October 2024
Breakfast food quality, pool, gym, bamboo garden, location, technology, amenities, room, price
The pillows were all just way too soft. Woke up each morning with a sore neck.
Shelley
8.2
July 2024
Best location, situated right above an MRT (train station) and in the middle of the Orchard Road shopping district. Roof top pool was a hit, we watched Saturday night fireworks from the roof. Full panorama of the city.
Couldn’t get a family room, for family of 4, we had to book two rooms.
Pavel
10
May 2025
A very nice hotel, will definitely come back again. The receptionist was kind enough to let us check in a lot earlier, which was amazing after a long flight. The room is large and has a lot of storage place. Loved the rooftop swimming pool with a beautiful city view. Breakfast was excellent, with a huge variety of food. Definitely 10 out of 10.
James
9.1
July 2024
Just one night at Jen Orchard Gateway as a stopover on the way back to the UK. We had a v late flight back and the hotel allowed us to check out at 2pm. Its very well set up for guests to stay around, as it has huge lockers, showers and a fantastic rooftop pool & bar. We were up there from 2-7pm, with lovely food, comfortable beds, a nice pool and great views. Also, whilst the room was a little small, the bed was the most comfortable we had on a 3 week trip. Great shower too
The connection from the street to reception and them up to the room is a little awkward. Also, when we checked in systems were down and we had a 20 minute wait for room allocation - then out key didn’t work.
Fitzpatrick
10
March 2025
The pool and the pool area was fabulous. The breakfast was top class with lots of choice. The bed was very comfortable and the staff were nice. Metro right next door to hotel
We stayed for 2 nights and the room was not cleaned at all. Not sure why but I called the reception to ask them to do it and they said they would and were apologetic but still never came!
Attractions
Robertson Quay
0.7miTekka Center
0.9miCavenagh Bridge
1.1miBoat Quay
1.2miEsplanade Park
1.2miRaffles' Landing Site
1.4miMalay Heritage Centre
1.4miTiong Bahru
1.8miSentosa Merlion
3.5miSiloso Beach
3.7miTanjong Beach
4miKatong
4.5miAng Mo Kio (AMK)
4.8miUbin Island (Pulau Ubin)
10.8miChangi Beach Park
11.3miAttractions
Robertson Quay
0.7miTekka Center
0.9miCavenagh Bridge
1.1miBoat Quay
1.2miEsplanade Park
1.2miRaffles' Landing Site
1.4miMalay Heritage Centre
1.4miTiong Bahru
1.8miSentosa Merlion
3.5miSiloso Beach
3.7miTanjong Beach
4miKatong
4.5miAng Mo Kio (AMK)
4.8miUbin Island (Pulau Ubin)
10.8miChangi Beach Park
11.3miAirports
Singapore Changi Airport
11.1miHang Nadim Airport
22.8miSenai International Airport
26.3miRaja Haji Fisabilillah International Airport
54.6miMakan@Jen
Cuisines
Ambiances
Location
Features
Availability
Free parking
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Meeting/Banquet facilities
Air conditioning
Sun deck
Parking On Site
24-hour front desk
Non-smoking rooms
Elevator
View
Upper floors accessible by elevator
Free toiletries
Accessibility
Upper floors accessible by elevator
Activities
Bicycle rental
Happy hour
Bathroom
Bathrobe
Bathtub or shower
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Laundry
Entertainment & Family Services
Babysitting/Child services
Food & Drink
Breakfast in the room
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Vending machine (drinks)
Vending machine (snacks)
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Private check-in/out
General
Air conditioning
Carpeted
Elevator
Facilities for disabled guests
Family rooms
Interconnecting room(s) available
Non-smoking rooms
Room service
Internet
Free wifi
Kitchen
Coffee machine
Electric kettle
Living Area
Desk
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Sun deck
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Clothes rack
Iron
Sofa bed
Safety & security
Safe
Safety features
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Fitness center
Outdoor swimming pool
Transportation
Car rental
View
City view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free public parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1 (888) 385-6828Child policies
Children of all ages are welcome.
Children 12 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
Extra bed upon request
$71 per person per day
4+ years
Extra bed upon request
$71 per person per day
The price in SGD has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Mastercard,
JCB,
American Express,
Visa,
Diners Club,
UnionPay
This property does not accept cash.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
If you're staying at JEN Singapore Orchardgateway by Shangri-La, the entry is set at 03:00 PM and exit is by 12:00 PM.
Is vehicle parking offered by JEN Singapore Orchardgateway by Shangri-La?
Yes, there is parking available at the hotel and it's free. The public parking is located on site, and no reservation is required.
What are the rates at JEN Singapore Orchardgateway by Shangri-La?
The entry-level price at JEN Singapore Orchardgateway by Shangri-La is $201. These rates are subject to change based on room selection and travel dates. Kindly input your dates to view current rates.
What types of rooms does JEN Singapore Orchardgateway by Shangri-La offer?
The hotel offers a variety of room types including Twin, Double, and Family rooms with sizes ranging from 291 to 592 sqft. Smoking is not allowed in any of the rooms. Accommodations include Twin or King size beds, and most rooms accommodate 2 adults and 1-2 children, with the largest room accommodating 3 adults and 2 children.
What are the main attractions at JEN Singapore Orchardgateway by Shangri-La?
Guests can enjoy a range of leisure amenities at the hotel, such as spending time at the outdoor swimming pool with a view. The hotel's modern restaurant, Makan@Jen, offers diverse international cuisine for dining. For relaxation, the sun deck and terrace provide a serene environment. Those looking to stay active can utilize the fitness center. Room service is also available for added convenience. Furthermore, the hotel offers babysitting/child services, making it family-friendly. With a 24-hour front desk and air conditioning, guests' comfort and needs are well taken care of. The hotel also provides non-smoking rooms and free toiletries for a pleasant stay.
Does JEN Singapore Orchardgateway by Shangri-La have a pool for guests?
The hotel has an outdoor pool called "Pool 1" that is available all season and offers a view.
Does JEN Singapore Orchardgateway by Shangri-La feature its own restaurants?
Yes, the hotel has an on-site restaurant called Makan@Jen, offering a modern ambiance and serving international cuisine.
What methods of payment does JEN Singapore Orchardgateway by Shangri-La accept?
JEN Singapore Orchardgateway by Shangri-La accepts various payment methods including Diners Club, Visa, JCB, American Express, Mastercard, UnionPay. The hotel also accepts cash as a form of payment.
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