Location is amazing, right in the centre of the shopping precinct. Beds were super comfortable, rooms a reasonable size for Singapore, pool area on the rooftop is great. And breakfast is sensational. We had our 7yo sleep between us (which is expected in these rooms) and the king bed size was sufficient to fit the three of us. Shampoo and body wash in the room was so good. A bit pricey but you get great quality.

It was expensive, and check in check out was confusing with slight language barrier, one of our rooms was not ready when we arrived and I had to follow this up hours later, it appeared to be forgotten.

The location of the hotel was excellent - it is above the Orchardgateway shopping centre and there is an MRT station onsite. The room service was good and well priced and the lady who delivered it was lovely and very friendly. Check in was relatively easy and they were able to partially accommodate our early check in request. The pool was great - right on the roof top overlooking the city.

The lift situation at this hotel is appalling. At a minimum, you have to catch two lifts - one to get to reception of the hotel, then you need to change and catch another one. If you are coming up from the metro or the shopping centre, you need to catch 3. There were long wait times for the lifts and when coming in from the shopping centre, getting on the correct lift was confusing. This alone would stop me from staying at this hotel again.

The staff were exceptional . We had the pleasure of meeting Wilfred in the Club Lounge whom made our stay memorable. All the staff were welcoming and when we needed information on the area they would help.

Wasn’t too keen about the club lounge accepting children as it was hard to find seating in an evening between 5 pm and 7.30pm because it was full of families . Children were also allowed to go get there own food and often saw them touching food and putting it back which is very unhygienic they also seemed to waste a lot. Although I understand it is a family hotel it would be nice having an adults only area. For the extra money we paid thinking this was a quiet area for adults I wouldn’t pay the extra amount again.

Breakfast food quality, pool, gym, bamboo garden, location, technology, amenities, room, price

The pillows were all just way too soft. Woke up each morning with a sore neck.

Best location, situated right above an MRT (train station) and in the middle of the Orchard Road shopping district. Roof top pool was a hit, we watched Saturday night fireworks from the roof. Full panorama of the city.

Couldn’t get a family room, for family of 4, we had to book two rooms.

Just one night at Jen Orchard Gateway as a stopover on the way back to the UK. We had a v late flight back and the hotel allowed us to check out at 2pm. Its very well set up for guests to stay around, as it has huge lockers, showers and a fantastic rooftop pool & bar. We were up there from 2-7pm, with lovely food, comfortable beds, a nice pool and great views. Also, whilst the room was a little small, the bed was the most comfortable we had on a 3 week trip. Great shower too

The connection from the street to reception and them up to the room is a little awkward. Also, when we checked in systems were down and we had a 20 minute wait for room allocation - then out key didn’t work.

The hotel location was very good. I could come to the hotel by one bus directly from the airport. And it stopped almost in front of the hotel. The room was big, nice and comfortable. I liked a special tap for filtered drinking water. Breakfast was good and there was a big variety of food offered. On the last day we even got special paper bags to take some sanwiches away. We also liked the rooftop pool area. The pool was not very deep but the views from the top were beautiful. The pool was open untill 10 pm and the pool bar even one hour longer. I will recomend this hotel to all of my friends visiting Singapore in the future.

The only disadvantage we had was the difficulty in communication between the rooms. My wife and daughters who arrived a few days earlier were on a different floor and we could meet either at the reception or at the pool as with a room card you could access only your floor. It is for security reasons and we value that but we were not told that when choosing the rooms.

Ideal location. Easy access to everything . Very clean

They really should have someone to pick up the luggages from the entrance it was a hassle to take it to the reception and to the rooms after we get there . Later only we got to know if we want we can request a big trolly but no one told us . I only realize it when checking out. So the hotel should take it very seriously to keep someone at the entrance to pick up luggages of the occupants. And the rooms are very small .

The highlight was the poolside view of Singapore! Beautiful poolside deco and setting; it was even more fascinating in the night. The gym is sufficiently equipped with drinking water made available. It is in a prime location of Orchard Road, next to the Gateway shopping mall n also within walking distance to the Somerset MRT (public transport) which is a selling point! We enjoyed our stay and strongly recommend this hotel if it is within your travel budget.

The noise insulation in the room can be improved. Can hear next door’s guests talking! That was quite unexpected and this flaw has discounted the rating. Also, slight odor from the restaurant can be smelled at certain narrow pathway.

The room was lovely, clean and what I would have expected from a Shangri-La associated hotel. The roof top pool area was delightful and just right for a late night drink after a full day's exploring.

The breakfast selection was excellent, however, unless you got the Chef to cook you an omelette specially, the other options were mostly cold or just luke warm? Why......don't know....... because the food was under supposedly warm lights. The cost was also a little expensive too. You needed to get your money's worth at S$40 each.