4,489 reviews
From
$213277 Orchard Road #10-01, Singapore, 238858, Republic of Singapore
4,489 reviews
1/70
From
$213Free parking
Outdoor swimming pool
Free wifi
Air conditioning
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Experience the vibrant heart of Singapore at JEN Orchardgateway by Shangri-La, a 4-star hotel located at 277 Orchard Road. The hotel is just 1.1mi from the city center, placing you right in the midst of the action. With a whopping 4489 reviews, this hotel is a traveler favorite and a top choice for those visiting Singapore. Prices for a comfortable stay start at just $213, making it an affordable luxury option in this exciting city.
JEN Singapore Orchardgateway by Shangri-La offers a range of fantastic amenities to enhance your stay. From a free outdoor swimming pool and fitness center to a bar and restaurant offering room service, there's something for everyone. Enjoy the convenience of free parking, pet-friendly rooms, and complimentary Wi-Fi throughout the hotel. The non-smoking rooms are equipped with air conditioning and free toiletries, ensuring a comfortable and enjoyable stay. With a sun deck, terrace, and fantastic views, this hotel is perfect for unwinding after a day of exploring the city. Whether you're a solo traveler, a family, or a couple, this hotel has something for everyone, making it the perfect choice for your Singapore adventure.
After a day of sightseeing, cool off with a refreshing dip in one of the hotel's outdoor pools. Embrace the tropical weather and admire the stunning view from the poolside. It's the perfect way to relax and unwind, and the ideal spot for basking in the warm Singapore sunshine. Whether you want to do some laps or simply enjoy the water, the hotel's pool offers a serene escape in the heart of the city.
Indulge your taste buds at Makan@Jen, the hotel's modern restaurant, offering a diverse and international menu. Whether you're craving local Singaporean flavors or international cuisine, there's something to suit every palate. From savory to sweet, there's a tantalizing array of dishes to savor. The restaurant's inviting ambience and attentive service ensure a memorable dining experience for guests.
To make your stay even more convenient, the hotel accepts a variety of payment methods. From major credit cards like Visa and Mastercard to Diners Club, American Express, JCB, and UnionPay, you have flexibility in how you settle your bill. Additionally, cash payments are also accepted, providing you with even more options for a hassle-free check-in and check-out experience.
Closest airports
Singapore Changi Airport
11.1miHang Nadim Airport
22.8miSenai International Airport
26.3miRaja Haji Fisabilillah International Airport
54.6miFree parking
Outdoor swimming pool
Free wifi
Air conditioning
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Elevator
Room service
Restaurant
Sun deck
Terrace
View
Upper floors accessible by elevator
Free toiletries
Private Bathroom
Parking On Site
Show 3 photos
Superior Twin Room
2 Twin Beds
290 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
+
More details
Indulge in the comfort of our spacious 291 sqft Superior Twin room, perfect for 2 adults and 1 child. Enjoy the view, air conditioning, and free toiletries, and experience convenience with elevator access to upper floors.
Show 2 photos
Superior King Room
1 King Size Bed
290 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
+
More details
Experience luxury in our Superior King Room, boasting a spacious 291 sqft with a stunning view. With a comfortable King size bed, air conditioning, and free toiletries, you'll truly feel at ease.
Show 4 photos
Panorama Club Room
1 King Size Bed
590 sqft
City view
Private Bathroom
Coffee machine
Flat-screen TV
x3
+
More details
Enjoy breathtaking views in our spacious Panorama Club Room, perfect for 3 adults and 2 children. Unwind in the comfort of a king size bed and take advantage of air conditioning and free toiletries in your private bathroom.
Show 4 photos
Deluxe King Room
1 King Size Bed
345 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
x3
+
More details
Indulge in the spacious 344 sqft Deluxe King Room, perfect for 3 adults and 2 children, with a luxurious King size bed, air conditioning, and free toiletries in a private bathroom.
Show 3 photos
Superior Twin Room with City View
2 Twin Beds
290 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Enjoy breathtaking city views from the Superior Twin Room's spacious 291 sqft with 2 twin beds, ideal for 2 adults and 2 children. Relax in comfort with air conditioning, free toiletries, and a private bathroom.
Show 3 photos
Superior King Room with City View
1 King Size Bed
290 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Experience luxury in our spacious Superior King Room with stunning city views. Suitable for 2 adults and 2 children, this non-smoking room features a comfortable king size bed and modern amenities, ensuring a relaxing and enjoyable stay.
Show 4 photos
Club King Room
1 King Size Bed
290 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Indulge in Club King Room's spacious comfort with 291 sqft and a luxurious King size bed for 2 adults and 2 children. Enjoy modern comforts such as air conditioning and free toiletries in your private bathroom.
Show 4 photos
Deluxe Family Room
1 Sofa Bed
1 Queen Size Bed
505 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
x3
+
More details
Indulge in spacious comfort in our Deluxe Family Room, boasting 506 sqft of space and accommodating 3 adults and 2 children. Enjoy the convenience of air conditioning, elevator access, and a private bathroom with free toiletries.
Show 5 photos
Club Deluxe Double Room
1 King Size Bed
345 sqft
City view
Private Bathroom
Flat-screen TV
Air conditioning
x3
+
More details
Indulge in the spacious 344 sqft Club Deluxe Double Room featuring a king size bed, accommodating 3 adults and 2 children. Enjoy a private bathroom, air conditioning, and elevator access to upper floors.
8.5
4,489 reviewsFrom
$213Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇱🇰
Thejani
8.2
8.2
Ideal location. Easy access to everything . Very clean
They really should have someone to pick up the luggages from the entrance it was a hassle to take it to the reception and to the rooms after we get there . Later only we got to know if we want we can request a big trolly but no one told us . I only realize it when checking out. So the hotel should take it very seriously to keep someone at the entrance to pick up luggages of the occupants. And the rooms are very small .
🇺🇸
Jwee
9.1
9.1
The highlight was the poolside view of Singapore! Beautiful poolside deco and setting; it was even more fascinating in the night. The gym is sufficiently equipped with drinking water made available. It is in a prime location of Orchard Road, next to the Gateway shopping mall n also within walking distance to the Somerset MRT (public transport) which is a selling point! We enjoyed our stay and strongly recommend this hotel if it is within your travel budget.
The noise insulation in the room can be improved. Can hear next door’s guests talking! That was quite unexpected and this flaw has discounted the rating. Also, slight odor from the restaurant can be smelled at certain narrow pathway.
🇬🇧
Christine
9.1
9.1
The room was lovely, clean and what I would have expected from a Shangri-La associated hotel. The roof top pool area was delightful and just right for a late night drink after a full day's exploring.
The breakfast selection was excellent, however, unless you got the Chef to cook you an omelette specially, the other options were mostly cold or just luke warm? Why......don't know....... because the food was under supposedly warm lights. The cost was also a little expensive too. You needed to get your money's worth at S$40 each.
🇦🇺
Ebony
9.1
9.1
We had an excellent stay at Jen. The star of the show is definitely the rooftop pool - just wow! The rooftop pool has a stunning view with a great bar / bbq burgers. It stays open until 10pm which we loved. Despite staying at a busy period (NYE)we always managed to get a lounge which was great. The pool is large and is better than the photos. The rooms were also a great size and very comfortable. The hotel’s location was very central and we made great use of the MRT / buses which are right at your door step.
🇦🇺
Madeleine
8.2
8.2
Convenient location close to MRT station, cafes and restaurants. Stunning rooftop bar with a pool & view over the city. Good sized & modern room, with excellent aircon and also very quiet.
The bed is surprisingly hard for a 4 star hotel. Complicated checkin process (but friendly staff). Recommend getting breakfast at a cafe nearby than paying SGD 45 at the hotel.
🇺🇸
Robert
10
10
The best description is the hotel location. It was right next to a series of malls. The food courts and restaurants were all over the place. Shopping was easy too even when it was raining hard. The hotel was very clean and very modern. The rooms were thought of because everything was in place. From the coffee to the shower to the hair dryer!!! The elevators were quick and was access The swimming pool was a delight The breakfast buffet at Makans was a good experience But the club lounge took our breath away. From just coffee to conversations with family and early breakfast. That was the best place. The view also from the 19th floor overlooking orchard and marina was fantastic!!!
In order to get to lobby was to take 1 elevator to the 10th then transfer to another elevator to go up to the hotel. I understand the space compromise because it’s Singapore but other than that, there’s nothing to dislike about this hotel.
🇹🇭
Ronald
8.2
8.2
Location, swimming poo, easy to take grab taxi, shopping mall access, mrtl,
Room 1751 had a very bad smell, hotel need to check this room. (We stayed in 1762 first which was clean air, but view 1751 is better to mbs). Next day staff changed us to 1130, which was clean air in the room and good view. Pre-booking staff keep chasing to do the payment upfront (while it is guaranteed already by booking.com....this is irritating, then hotel keep sending messages about welcome for the stay, too many messages). Was not expecting this as a Shangri-La hotel member.
🇦🇺
Rachel
10
10
Location was excellent for everything. MRT Somerset was right below hotel. The room was really comfortable and clean. View was fab from 18th Floor. Bed was super comfy. I traveled with 2 x children (15 and 10) and the king size bed fitted us perfectly. I was concerned there would not be enough room but we all slept comfortably. Air Con worked well and was easily adjusted to our needs. We loved the Pool area. The views were great, and the was plenty of shade if you wanted it. Lovely smell of the hot coals on the grill all day (the food looked good) and the bar was well stocked and friendly. There was a really family friendly holiday vibe at the pool every day. Fab. We went out for breakfast every day so cant comment on the buffet but they sent me a menu and it looked great. (went out for roti and coffee instead). Would highly recommend.
Nothing :) Loved it.
🇦🇺
Grant
9.1
9.1
Loved access to the club lounge. We travelled with 3 yr and 10 week old so it worked out really well as it was never really busy and had an area specifically for families too. I really enjoyed the food options at Breakfast and Dinner and the white wine was excellent during Chill time between 5.30-7.30pm. The pool area is also really cool, great for a night time swim for city views. It's a little busy at times but thats to be expected and didn't spoil the experience. Location is also great, right on top of a shopping centre and the MRT with a lift direct to the trains from the hotel.
I'm being really picky here but snacks outside of manned hours at the Lounge were limited and could be improved. You could also extend the evening chill time to finish at 8.30pm so you don't feel like you have to rush to get your drinks/food in.
🇹🇭
Thitikul
9.1
9.1
good location
staff was not very friendly, cannot leave the luggage at the hotel after checking out staff told me to leave them at the shopping mall concierge which opens after 10 am.
Attractions
Robertson Quay
0.7miTekka Center
0.9miCavenagh Bridge
1.1miBoat Quay
1.2miEsplanade Park
1.2miRaffles' Landing Site
1.4miMalay Heritage Centre
1.4miTiong Bahru
1.8miSentosa Merlion
3.5miSiloso Beach
3.7miTanjong Beach
4miKatong
4.5miAng Mo Kio (AMK)
4.8miUbin Island (Pulau Ubin)
10.8miChangi Beach Park
11.3miAttractions
Robertson Quay
0.7miTekka Center
0.9miCavenagh Bridge
1.1miBoat Quay
1.2miEsplanade Park
1.2miRaffles' Landing Site
1.4miMalay Heritage Centre
1.4miTiong Bahru
1.8miSentosa Merlion
3.5miSiloso Beach
3.7miTanjong Beach
4miKatong
4.5miAng Mo Kio (AMK)
4.8miUbin Island (Pulau Ubin)
10.8miChangi Beach Park
11.3miAirports
Singapore Changi Airport
11.1miHang Nadim Airport
22.8miSenai International Airport
26.3miRaja Haji Fisabilillah International Airport
54.6miMakan@Jen
Cuisines
InternationalAmbiances
ModernLocation
OutdoorFeatures
With viewAvailability
All seasonFree parking
Outdoor swimming pool
Free wifi
Air conditioning
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Elevator
Room service
Restaurant
Sun deck
Terrace
View
Upper floors accessible by elevator
Free toiletries
Private Bathroom
Parking On Site
Accessibility
Upper floors accessible by elevator
Activities
Bicycle rental
Happy hour
Bathroom
Bathrobe
Bathtub or shower
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Entertainment & Family Services
Babysitting/Child services
Food & Drink
Bar
Breakfast in the room
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Vending machine (drinks)
Vending machine (snacks)
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Private check-in/out
General
Air conditioning
Carpeted
Elevator
Facilities for disabled guests
Family rooms
Interconnecting room(s) available
Ironing facilities
Non-smoking rooms
Room service
Internet
Free wifi
Kitchen
Coffee machine
Electric kettle
Living Area
Desk
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Sun deck
Terrace
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Clothes rack
Iron
Sofa bed
Safety & security
Safe
Safety features
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Fitness center
Outdoor swimming pool
Transportation
Car rental
View
City view
View
From
$213Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Free public parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 12 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
Extra bed upon request
$67 per person per day
4+ years
Extra bed upon request
$67 per person per day
The price in SGD has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Diners Club,
American Express,
Mastercard,
Visa,
JCB,
Cash only,
UnionPay
This property accepts cash.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
If you're staying at JEN Singapore Orchardgateway by Shangri-La, the entry is set at 03:00 PM and exit is by 12:00 PM.
Is vehicle parking offered by JEN Singapore Orchardgateway by Shangri-La?
Yes, there is parking available at the hotel and it's free. The public parking is located on site, and no reservation is required.
What are the rates at JEN Singapore Orchardgateway by Shangri-La?
The entry-level price at JEN Singapore Orchardgateway by Shangri-La is $213. These rates are subject to change based on room selection and travel dates. Kindly input your dates to view current rates.
What types of rooms does JEN Singapore Orchardgateway by Shangri-La offer?
The hotel offers a variety of room types including Twin, Double, and Family rooms with sizes ranging from 291 to 592 sqft. Smoking is not allowed in any of the rooms. Accommodations include Twin or King size beds, and most rooms accommodate 2 adults and 1-2 children, with the largest room accommodating 3 adults and 2 children.
What are the main attractions at JEN Singapore Orchardgateway by Shangri-La?
Guests can enjoy a range of leisure amenities at the hotel, such as spending time at the outdoor swimming pool with a view. The hotel's modern restaurant, Makan@Jen, offers diverse international cuisine for dining. For relaxation, the sun deck and terrace provide a serene environment. Those looking to stay active can utilize the fitness center. Room service is also available for added convenience. Furthermore, the hotel offers babysitting/child services, making it family-friendly. With a 24-hour front desk and air conditioning, guests' comfort and needs are well taken care of. The hotel also provides non-smoking rooms and free toiletries for a pleasant stay.
Does JEN Singapore Orchardgateway by Shangri-La have a pool for guests?
The hotel has an outdoor pool called "Pool 1" that is available all season and offers a view.
Does JEN Singapore Orchardgateway by Shangri-La feature its own restaurants?
Yes, the hotel has an on-site restaurant called Makan@Jen, offering a modern ambiance and serving international cuisine.
What methods of payment does JEN Singapore Orchardgateway by Shangri-La accept?
JEN Singapore Orchardgateway by Shangri-La accepts various payment methods including Diners Club, Visa, JCB, American Express, Mastercard, UnionPay. The hotel also accepts cash as a form of payment.
Featured hotels
Featured hotels