Annexed to Katong Square and a stone’s throw from i12 Mall and a short walk to Parkway Parade mall, Holiday Inn Express Katong has a great East Coast location. The hotel is modern and clean. Buffet breakfast included in the room rate was fine and WiFi speedy and the room had lots of device charging points including USB sockets. A nice touch was the fresh orange juice machine and the StarBucks Coffee machine at the lobby level. Our family had two rooms and stayed for 8 nights. Our request for adjoining rooms with a double bed in one and twin singles in the other was honoured. We thought the staff were efficient and friendly during the stay. Shower pressure was fantastic and water bottles provided daily. We were located on a “Quiet Floor” and it was indeed quiet, even during typical peak people movement hours in the morning and evening. GRAB can pick you up and drop you off at the hotel entrance which is handy during Singapore’s frequent thunder storms!

Hard to find fault with the hotel, but if pressed would say the rooms are quite small and the “firm” pillows were not firm at all. But in sum, this hotel is outstanding value for money; far better value than the Indigo hotel next door which is owned by the same group (IHG) but is far pricier with slightly larger rooms and breakfast extra.

From the moment we walked into The accommodation the place felt welcoming. You hope on a lift to the 7th Floor to Reception. we where greeted by a great smiling member of staff Amanda. We where running early but Amanda said our room was ready. The room was very well appointed, with everything needed for a great stay. The bed was comfortable, the WiFi is fast, and the shower clean with fluffy towels. I really enjoy they have two sorts of pillows, one firm, the other soft, and they are marked. The rooms are quite, no outside noise at all. All staff are very friendly and accommodating. The buffet breakfast has a very good range of foods and different dishes are changed daily. We enjoyed our stay.

Location was great n staff very accommodating

Hotel housekeeping needs to pay attention to details. Our room did not have a safe n was installed upon request. Had only one dressing gown. Toilet seat cover loose needs fixing. Small things like these can make a difference.

Breakfast was so good. The location is intermediate between airport and HarbourFront. There are many restaurants within walking distance.

My stay started off with the cheery greeting and check in by a very friendly Rosa. My room was smaller than expected but it was comfortable for the 2 of us with small bags. Loved the shower with the strong water pressure. Breakfast was enough for me to start off my day well. Hotel is surrounded by restaurants and connected to Katong Square. A very short walk to Katong 112 too where there is a cinema, supermarket and pharmacies. I loved the vending machines (orange juice, Starbucks & ice cream) found around the hotel lobby. I was all prepared to drop the key into the Express Checkout but was surprised there was no guest at the counter at 12 noon. Both my check in and check out were smooth and swift!

My curtains must be drawn all the time because my view was the condominium next to the hotel which was quite close. On the first morning, I looked for a counter to get in line for breakfast only to realise that there was no counter. It was every man for himself. We had to search for our own seats. The food ran out fast when the dining area was full house. Quite chaotic with people rushing here and there, carrying plates of food in their hands. There were ants crawling all over the table between the 2 beds in the room. The website indicated the room size as 19 sq metres but in reality, it felt like 12 or 13 sq metres.

Had everything you needed for a no frills comfortable stay. Breakfast was a nice bonus, standard hotel breakfast fare but very handy to start off the day. Great housekeeping, reception & front desk service. Queries were attended to promptly. Daily bottles of water provided. Powerful water pressure in showers. Comfy beds and bedding. Rooms on the small side but had everything you needed. Plenty of f&b choices surrounding the hotel. Easy access to buses makes getting around a breeze. Umbrellas for loan on a rainy afternoon.

Crowd at breakfast can be rather hectic. Lack of places to sit although the staff did their absolute best. Access to hotel via level 7 was slightly inconvenient with luggage in tow and the steps right at the entrance made maneuvering with luggage tricky just to get to the lifts. Lack of TV & entertainment channels with no streaming services. “Firm” pillows were still quite soft.

The room was quite comfortable and cozy. The breakfast had good variety of western n local cuisine items. The location is quite close to the bus stop with good connectivity to famous spots. There are quite many restaurants nearby. Lovely stay in a nut shell..

Would have loved to have Nasi Lemak on the breakfast menu atleast one day!!

The items provided within the room were good - we had access to hair dryer and iron with ironing board along with other items such as soap, shampoo, toothbrush and toothpaste, kettle, tea bags, fridge, locker etc. There is also luggage storage service available, if you need to store your bags before check in time. Housekeeping staff diligently cleans up and restocks as necessary. Also the MRT is just 4-5 mins away, along with several bus stops within walking distance. Staff was so kind and helpful as well. There are several options for breakfast and the items are quite tasty. It is usually fairly crowded but you will always be able to find a seat somewhere.

As a general rule, we would expect hair conditioner to be part of toiletries, but it was not provided. It came as a surprise and hence we were unprepared.

1. Requested for a quiet room. I got it. 2. Requested for high floor room. I got it. 3. Requested for a clean room. I got it. 4. Wanted a good fitness center with working machines. I got it. 5. Wanted a hotel with washing machines. I got it. Love the working washing machines with big drums. SGD7 for washer and dryer respectively considered a good price. All my clothes dried with just one run. Not like many of those in Europe where I had to split my washed laundry into a few dryers. 6. Wanted a hotel that includes healthy good breakfast. I got it. Good variety but the second 1/2 of my stay, the hotel stopped serving pastries typed desserts such as local peranakan kuih, which was disappointing. 7. Good location. 8. Good and friendly housekeepers. 9. Good professional front desk personnel. 10. Umbrellas for rainy days at the front desk. Bonus points for that as I don't need to buy umbrellas. I just walked down to the front desk and borrowed an umbrella daily. So convenient. Out of so many days I had used the umbrella, there was only one that wasn't working well. No complain overall.

1. Breakfast personnel not professional - there was a day a female staff asked me if a cupcake on the station table was mine, WHILE I was picking up a cupcake from the 'bread station'. My plate was placed next to that 'cupcake' left on the table (of the station), and that made her 'assume' I dropped that cupcake and had no intention of picking it up. I said no as that wasn't my cupcake nor did I drop it at all. She then picked up that cupcake and dumped it back into the 'cupcake' buffet station. That was disgusting. That was also very impolite of her to sort of 'accuse' me of not being responsible. I got offended by her question but didn't bother to make a scene. After all, it was only one incident. I let that go.

Breakfast was exceptional. The service courtesy at every levels were excellent Depending on what you want to do, the location is either near or far. There is a beach and park very close to the Hotel. But it is far off from city centre though reachable by metro thru multiple connections

There isn't ANY racks to arrange the clothes. I travelled alone for the Singapore Marathon for 4 nights with limited clothing. Imagine if you are travelling with family of (say) 4 then you will be constrained to arrange the clothes. Also given the size of the rooms, it is NOT at all conducive for a family of even 2.