Very friendly staff. The people at the reception, restaurant and spa are very friendly. Very good breakfast, various food. Location is great, it is in the city centre. Spa is very nice and clean. Cean rooms. Free wifi. A lot of parking places. Very nice view and big balcony.

The standart rooms are pretty small. If you have the chance to have in the neighbour room children you will hear the noise.

-Nice location -Everything was very clean, starting with the room and ending with the spa area! The swimming pool (the water was 30 degrees Celsius), the saunas, the jacuzzis are absolutely flawless ! -The staff is generally well trained with a relaxed but professional attitude -The food is good but a bit overpriced -Big parking area

-I would have liked to have had a coffee machine in the room and not just a water heater

- good selection of fruits, pastries, salty breakfast options - good restaurant inside the hotel - the big pool in the spa area was better than at other hotels - comfortable bed and pillows, warm rooms - free parking was appreciated and a must in Poiana Brasov considering the parking prices

- exterior jacuzzi while great, it needs some improvements: too much chlorine and too cold water - accommodation prices are too high

Very near the slopes, ski rental and ski school on site. The spa is brilliant, modern gym, great food in the restaurant (a la carte)

On Friday / Saturday nights the corridors were very noisy with children running around.

The Spa was really nice, with two hot tubs (the exterior one is really nice and scenic, a sauna, and a steam bath (even though they only turn the saunas on at 4pm, if more than 4 people ask before, they can begin functioning a few hours in advance). The breakfast is also very good, varied and tasty! The room is well designed and super confortable (great bed and pillows) with a nice balcony. The whole ambience of the Hotel is great for relaxing, fully recommended for some days of in the mountain. Unfortunately, it was raining for most of the time, so we could not walk in the woods as much as we would like, but it is really worth it to take the telecabina and check Postavarul viewpoint - very beautiful!

One of the employees over breakfast was a bit on the rude side, and the receptionists were also not overly kind or well informed (upon check-in, we were told that there is no tourism office in Poiana Brasov, which we later realized was not true). Also, the fact that our room was on the second floor and located close to a ballroom that they rent out for parties, made it a bit noisy at night, until around midnight (even if the door was quite insulating).

We enjoyed the room, kind of chic, modern bathroom with glass door& wall, large bed. Balcony towards fir trees and silence, quite restful. Breakfast was very good, as expected, no super fancies. We had dinner at Altitude restaurant, a la carte - good food, excellent service. Same service level at lobby bar! Pool was accessible, not crowdy, awesome outside jacuzzi. Deep tissue massage was perfect.

Bit of noisy kids racing on the corridors towards midnight, missing parental supervision.

The hotel's location is absolutely amazing, calm and clean area, located in a peaceful town. The kids loved the pool, kids club, and the hotel's grounds. The breakfast is tasty, but it lacks pastries, cookies, and dessert. They have excellent spa treatments. It's worth trying.

Not all the staff can speak English.

The spa area and facilities are very nice. Food is very good and also the serving was great. I have great words for the staff. Location is right in the middle of the city very close to all attractions.

We had an issue with the room, the garbage was not take from the room on our arrival so we questioned the sanitation of the room. We asked for a prenatal massage, they said they are prepared for it but they were not, the staff had no idea how to perform it so it was a waste of money.

Location - right in the middle of poiana brasov. The spa was really good. Room has enouth space.

The hotel didnt seems to be fully booked and yet we got a room with only two small windows so its been hard to vantilate the room. In pne of the morning (monday) the breakfest took place in some small room and not the main area and there was much less food and it wasnt been as good as all other days.(no explain were given)

The room, pool, sauna and restaurant were great

Guest should have the ability to utilize the gym earlier than 9am to be able to exercise early before breakfast. I assume same goes for the pool/sauna.