The Serena is a luxury hotel offering for tourism a variety of dining options, pool, very good spa, bar and comfortable rooms. The breakfast buffet was outstanding. The staff was friendly and accomadating. I spent 2 nights in Kigali for site seeing and then departed for gorilla treking. The Serena was chosen by my tour company and they drove me around. I can't compare to other hotels or the use of ride hailing. The Serena was clean, safe, self contained. It did not appear to be within walking distance to anything special. I would recommend and stay again. Overall a good stay.

I discovered room rates varied greatly from, advance booking, in person booking, online booking. I would just check pricing carefully when booking. Otherwise a good stay.

Amazing friendly staff, they made the stay enjoyable, kudos to the whole team ( except one individual- read below :), facilities were also great and the room, spacious and comfortable.

The staff was generally good, friendly, helpful, professional, dedicated to making our stay, as comfortable and memorable as possible. There was however, one individual (member of the kitchen staff) who seemed to be the opposite, having loudly (louder than any of the other guests) his private conversation in front of guests. While it’s not a capital crime, I don’t think it meets the high standards Serena is aiming for.

The Serena downtown Kigali is a popular hotel in town, and it has a very good reputation for stay-cations. My wife and I decided to try this out for our anniversary, and it was a pleasant stay. We had a nice massage in their spa and poolside drinks and dinner. The next morning, the breakfast was a very nice spread, and the front desk was able to arrange a late checkout, which was very much appreciated.

The rooms seemed a little dated and worn, but were still comfortable. Service was alright, but not over the top for the price of the stay. Overall, there isn't much to complain about unless you want to nitpick at some things.

Very quiet, excellent breakfast buffet, very large and comfortable room. Great desk for work and internet fast and reliable

Very limited room service menu. Booked for a massage and facial for 2pm..I was told to get there early to use sauna first. I got there 1.20pm…not provided a towel or gown or shower cap…I sorted myself. I was told they would call me at 2pm, they did not. Begun my session at 2.20pm and ended at the scheduled time so I lost 20mins…

I liked everything the compound the breakfast and the staff are so friendly specially staff in ghe restaurant, however room service is poor I wanted coffee capsules that were not in gge room and I had to call four times before someone arrived with just two capsules after three hours waiting, I found this unacceptable from a high standard hotel like Serena, this of course will not stop me from coming back but just commenting for improvement,

Room service

This is a beautiful hotel with very large and comfortable rooms. Great bathroom. We had a balcony as we were looking over the pool. Breakfast buffet was delicious and dinner buffet was good if you like to eat dinner that way! Comfortable lounge to have coffee or light meals. The pool is huge and looks beautiful but it is very cold. Spa facilities are also beautiful.

Nothing!

Lovely spacious room. The breakfast was amazing, so much choice and something for everyone. The freshly made pancakes and omelettes were amazing. The pool and gym facilities were nice too. The staff were very helpful and accommodating too.

In general there wasn't anything we didn't like. We did find the hotel airport taxi was quite expensive at $35.

The breakfast was complete and i liked dresh fruits and drinks. The morning group running was very nice experience for me. Also the gym and pool was very good. The location was very safe and near the main attractions

I wased asked for a two single bed but they only gave me a single big bed and as i was traveling with a colleague it was a little bit disturbing

Highly Recommend! Kind and helpful staff. Clean, quiet, safe rooms. Hotel has many facilitates (spa, hot tub, swimming pool) and a delicious breakfast. I enjoyed walking around the area as well - about 15 minute walking to get to the car-free zone in Kigali

Nothing.

The place was amazing , beautiful views and the service staff is so nice very friendly and nice

The only thing I didn’t like the room was smells bit like the rooms are not getting opened but the rest good