First I like the staff, very much client oriented, accommodating requests with kindness. Then I liked the piano playing in the lobby, morning and evening and the amazing Christmas atmosphere, great decorations throughout the facility, the breakfast was great amazing staff again. Big room nicely decorated and properly cleaned daily. Good choice of restaurants and bars available.

The curtains in the first room needed a refreshment. Reception staff changed the room very swiftly.

Location was ideal for most of what we wanted. Pretty central for our meetings and also not far from the airport. Breakfasts were very good. Room cleaning did a great job. The air carrier lost my baggage and I left this in your hands - it took a massive strain from me to know that you had it in control and kept me informed at all times. Thank you.

Lunch snacks and evening meals were excellent quality but took a long time to arrive. This might be fine as a tourist but not when we are tight schedules.

Everything, the food, the staff, the facilities, the standards, the service including the massage parlour. I enjoyed my stay and even joined the membership club. Very little needs improvement.

Some staff were looking unapproachable especially at the reception. They should smile a little more. The staff at the massage and the guest manager are very friendly. There is a confusion on where one can get dinner. It should be clearer that it is across the building. The towel vouchers ought to be soft and not printed. Since we are saving the environment it beats the purpose to print the cards. Once a client accepts to have towels not changed every day, this can be indicated in the room number in the system and can redeem the voucher online without having to have hard printed cards.

Quality Customer Service. From the moment you step in the hotel, all the staffs are very professional and friendly. Everything was explained to us upon checking .Our room Was amazing too with an amazing view. We had some lovely fruits and cakes brought to our room I guess as a welcome gesture which was so lovely. We also had access to the executive lounge which has a roof top area with a breathtaking view.The food and drinks in the executive Lounge were delicious! We made use of the pool , sauna and tennis court which were all amazing ! The staff near the pool were also lovely , kindly offering to use our phones to take picture of us together in the pool !

Nothing it was all up to standard if not beyond my expectations

I had a wonderful experience staying at the Radisson Blu Kigali. The customer service was top-notch, the staff went above and beyond to ensure my long stay was pleasurable, pleasant and hassle-free. I was impressed with the facilities of the hotel and the overall cleanliness - not limited to just the room. As a first time visitor to Kigali, my stay at the hotel has contributed to the positive impression that I am leaving Kigali with. Thank you Nanda and staff of Radisson Blu! - Sammy

The food selection within the hotel, Filini, Lardi and the others are fantastic. The view of the city is amazing. Fantastic bed and pillows, exceptional customer service too. Plus it’s in close proximity to all the fun you need in Kigali

I like the water conservation idea of using rain water to flush toilets, however I don’t like the smell or color it leaves behind. Maybe, they can try treating the water. Also we observed a lot of bees on the premises, so if you have bee allergies, it’s best to come prepared. Asides that everything else was superb.

We loved how easily accessible it was from the airport, city and places we wanted to visit in general. It was also really clean and we felt and secure at all times. Breakfast was great with a good selection to choose from, and staffers were always attentive and answered our questions as much as they could.

Nothing comes to mind

Breakfast, location and restaurants were good. The hotel overall had a great atmosphere. The business lounge was a good bonus. Rooms were clean and spacious.

Extremely slow check in process and no one helped me with the bags. The egg section staff At breakfast I think were overwhelmed and very unfriendly. Constant security scanning even for hotel guests. The officer had to open the pizza box to make sure it’s a pizza. You could better scan it than insist on opening the food. The hotel has so many staff. Some are very friendly and helpful, some are really not.

Radisson Blu is always a great choice for a relaxing stay in Kigali. The panoramic views are breathtaking, and the staff is absolutely amazing. The hotel itself is clean and elegant, and the breakfast buffet offers a variety of delicious options. The only minor issue I encountered was that sometimes the water from the shower would come out and make the room a bit dirty before it was cleaned. However, overall, it was still a fantastic experience!

Nothing

Amazing place,Great and friendly staff..Would come bck some other time.😋😘🤗

I don’t like the fact that there’s no bell ,one of the worker barge in without knocking cos he has an access card to the room.Another one did while i was in the bathroom thankfully i had the robe on else he would have seen me naked.Kindly look into it and make sure it is fixed.