The location was good. Good music in the dining area In general the service was good but need more training- customer service

The order intake of the food was very bad. Food was always late regardless of what time it is ordered Some of the rooms were dirty. Need more training - are in a rush to collect the money but not bothered with the service that they render.

Staff are really friendly & helpful. The menu had different options to pick from, always enjoyed the food I would order. The hotel in a good location especially if your main reason is to stay in the town area, nice & close to Worship centre ccww went for the church conference and it was like a 3 min to the church. They clean ur room when ur out, so it was nice to come bk to my room cleaned up a bit. The hotel itself is really pretty. The pool isn’t that private or away from the restaurant dining area but at the end of the day who cares just go for a swim 😂

The bathroom was a bit small & believe they should put in some bath mats for the wet floor.

Loved the modern and updated feel compared to other local hotels this one wins by a landslide

Other than the front desk the staff seemed to be out of the loop about things that were listed in guest amenities. The restaurant was horrible , many mistakes, items being substituted without guest knowledge or approval and a lot of items out of stock , bee inconsistent restaurant

Friendly staff, clean room, good, reasonably priced food and drinks.

We couldn't both sit in an armchair to relax in our room.There was only room for one. The last three nights they had events on and the noise came up to our room late. I wouldn't want to the take babies or young children there for this reason. The window didn't open and was covered in grime. We could see down to the rough flats next door.

Not many options to choose from in the breakfast menu. The location is perfect having access to the market and shops in town as well as the Seawall for morning walks.

The service was a bit of a let down for us in the restaurant and bar.

Breakfast was delicious, lots of different options to choose. Staff were very friendly. The pool was the perfect break from the afternoon sun. I had a very relaxing week.

There were only two sun loungers around the pool which meant people were often in competition to get to them first. They definitely need to invest in some more sunbeds.

Breakfast was amazing. So many good options to choose from.

One thing that did NOT sit right with me was the fact that one of the F&B attendants had come up to me to ask for my room number & during mid-conversation she had walked off. Her attitude towards me was disrespectful and that was uncalled for. I suggest she gets a little more training done for manners. Disappointed. I am extremely happy with every other staff member that took care of us , especially the 2 lovely receptionists that checked us in. They were amazing as well as the lovely gentleman who served us with welcome drinks. Else, everything was okay.

My husband and I loved everything that was in your evaluation PLUS the convenience of the restaurant onsite. So good! The Fiafia night was outstanding. Unfortunate the caterer wasn't able to make but such a great night. The swimming pool was amazing! Loved being able to come back to the room at the end of the day and take a much need dip. The breakfast was so good. Took the hassle away from going elsewhere to eat breakfast. The convenience of the airport shuttle was a bonus too. The wifi was awesome, no problems with vid calling home (Aotearoa) each night. There was loads of parking for our rental. Apia centre was so close, took husband and I, no more than, 10 minutes to walk into town. Special shout out to your staff! They were amazing. So friendly and helpful.

Husband and I had no expectations and just wanted somewhere to enjoy our time together. Lava met all our needs and can't think of anything we didn't like.

The property was nice and comfortable.

The aircon only went down to 22 degrees. The pool area has no privacy from where people are eating. The booking mentioned breakfast included but on the weekend there was no buffet breakfast. also mentioned to have a balcony and dryer but the room did not have these I was almost charged the wrong amount for our stay, and the partial amount for the first night didn’t go out

Hotel architecture, environment and surroundings, staff (especially front house person - Paris), staff service, excellent accessibility for wheelchair users, good parking, pool and layout of all seating areas etc, Breakfast menu, Siva afi performances during Fiafia night, cleanliness of all areas of hotel, bar staff service and drinks (although a bit expensive), Barista coffee - perfectly made.

Menu - too limited, not enough variety and/or local Samoan cuisine, and expensive (not worth the prices). Fiafia night did not offer the Buffet as advertised, and ran out of a menu option.