All was great! Nice staff and comfortable bed

I booked 2 nights to spend my birthday and I didn't receive any discount or at least a small attention. I work in a 4 star hotel and we always give a bottle of wine with cake or cheese plate as an attention(the guest can choose). It was a little bit disappointing coming from a 5 star hotel, but I understand is not staff fault, maybe it can be a good thing to improve :)

We loved the grounds, the gym, the spa and the pool / beach area. We enjoyed how quiet it was. The staff accommodated us needing an extra kettle for the room for our baby bottles.

We were occasionally told different things by different members of staff. One member tried to charge us for ice and no one else ever mentioned a charge. There was a rat on the beach which we understand can’t be helped.

Closely located to the airport, the hotel itself was very quiet which was a selling point to us before we were heading into town. The staff were all so welcoming. We had 2 rooms booked (2 adults with 4 kids 7,5,3,3) and they were side by side but also large enough that we could all sleep in 1 room or alternate. The aircon in the rooms were set perfectly aswell, normally at any hotel we stay at, it always upsets our sinuses but these rooms were great. Ground Floor level was awesome too especially with kids and the accessibility to just walk out to the pool or beach.

The menu could do with a little bit of a change up but if you aren't staying longer than 6 days than you would get enough variety I think.

Close to airport and ferry - good for arrivals and departures at odd times. Grounds were beautiful and well kept. Most staff were friendly. Children LOVE the wifi.

We had bad advice from the staff about rebooking for end of trip stay. I tried to book through reception and they said “just book online”. This resulted on an mis-booking of dates online and inability to correct because of bad internet service on the island. The resort manager was uncompromising on a refund for the incorrect night (because my cancelation didn’t completely go through), so we ended up paying twice for one night even though the resort was clearly under booked and didn’t need the room for other guests. Money grabbing in low season really.

The level of hospitality here was absolutely fantastic. Everyone was friendly and went above and beyond to make our stay pleasant and perfect. The staff really made the stay. For example, our electric kettle stopped working and we notified the staff as we went out for the morning. By the time we'd returned, the issue had been completely resolved. The facilities were great as well -- the rooms were spacious and comfy, and the AC kept things at a comfortable temperature. The breakfast buffet was fabulous! We were often so full we'd just skip lunch and eat an early dinner. The cultural show on the Friday night was also a must-see. The pool was well-maintained and clean, and the beaches were lovely. We also used the gym and sauna almost everyday, which was also a wonderful amenity. My wife went to the spa for a massage which she really enjoyed.

Breakfast, Dinners & Gym.

Lack of activities, cocktail list & cost, no happy hour, pool bar never opened.

Such a wonderfully relaxing holiday at the Sheraton. The staff were beautiful and were always happy to help in every way. The beach is wonderful for swimming (but is a little tide dependent) bar service will deliver to the beach or pool. The room was renovated but still some things required a little attention, but staff were ready to fix once notified. The restaurant was a little pricey but the food was lovely. In particular Chilly was incredibly attentive and also worked hard to ensure the best possible service was given to guests. The bar staff were very friendly and in particular Sami was very attentive and always remembered our favorite drink…Malibu with fresh coconut! The live demostrations each day about traditional Samoan life were very educational and gave an inspiring insight into Samoan culture against the backdrop of turquoise ocean. Thank you Sheraton Samoa for welcoming hospitality and making our trip to Samoa so memorable Be aware due to the location be prepared to allow money for hire car or private transfers to see the island or eat out in Apia

I have visited Samoa many times before staying with family and at different hotels, but the Sheraton Beach Hotel exceeded my expectations. Great rooms, great food (one of the highlights) great beach & swimming pool, great hospitality, great grounds. The staff excelled in making sure your comforts and needs were catered for. Other tourists who were there told me the same thing. The Sheraton Beach Resort has to be in the top 3 hotels in Samoa that excels in excellence. Thank you Sheraton Beach Hotel for making my myself, my parents, and sister, holiday a holiday that will be memorable for many years to come.

The location is perfect, close to the airport and the staff were always helpful and professional. I loved that the hotel was very clean and the food and drinks at the bar was delicious. I also loved the generous and tasty breakfast. However, I will return later in the year with family because the positives far outweigh the disappointments.

I didn't like being invited to help myself to the contents of the refrigerator when there was nothing but two bottles of water. I didn't like that the room was basic for the amount of money I paid. This was my third visit and in comparison to my previous visits when it was Aggie Greys it was bland and low key in terms of decor in the rooms and no welcome message or flowers or towel arrangements. However considering the challenges since covid I can get over myself and enjoy what was on offer.

Excellent customer service