The smell when entering the lobby is refreshing, spotlessly clean modern hotel, all amenities you can think of are available, location is very close to haram, you could use the escalators of the other Hilton Convention Hotel to make it even shorter, there is a frequent and convenient shuttle to people how don’t want to walk that drops you 100 meters from haram square. The closest gate is 114 which is 200 meters away. It also to note that the area the hotel is located is less crowded and quieter than the area with clock towers.

The breakfast could be better for the statue of this hotel, pastries and croissants were cold, improvements in fruits, natural juice, coffee machine that serves cappuccino etc

It was a great hotel, really neat and tidy. My room was really nice, the breakfast was excellent, and the kitchen staffs and receptionists were professional and friendly. The only drawback was its location. As I am a bit old, it seemed a bit far from Masjid al Haram, especially because of the uphill walk (but this shouldn't be a deal breaker for young people!). There was a cart/shuttle service but this was semi-reliable as it was not always available and dropped off at quite a distance from the Grand Mosque. The reason for four stars is just that, there is nothing wrong with the hotel itself. Thank you for making my stay comfortable.

A little far from the Grand Mosque for me, especially as it involved uphill walk (I am not as young as I used to be).

Great Hotel. Top Class. Taxi easily accessible. Great Staff.

Only draw back is location. Its on the backside of a hill. You have to walk up and after doing umrah your pretty tired. The good thing is they have a shuttle that runs very frequently, like very 10 minutes. So you walk up the hill for for a few minutes and the shuttle takes you the rest of the way. But even those few minutes are killer when your tired. But very doable. Otherwise, this is on the quieter side of the Kabbah. Where they are expanding the mosque. So its a little bit of a walk to Clock Tower and Abdul Aziz gate, if you want to go on that side.

The location is good, not too far from the majid haram.

The cleaners don't actually wash or disinfect the rooms all the do is make the beds and use a clothe to wipe the surface in the toilet. Infact, I had to report to the front desk for them to come and wash the toilet again. So the cleaners should be supervised.

the staff at the reception were very helpful and welcoming , I wish to thank Mr.Fawaz and Ms.Amjad for their great hospitality. the room was mazing , clean , quiet and overlooking Haram, the location is brilliant very close to Haram and with the shuttle bus / Golf carts service it was too easy to reach to Haram in few minutes. the breakfast was nice. the F&B staff at the restaurant were very professional . I would indeed stay there again .

I had a wonderful three night stay at the hotel. The room had all the amenities I needed and everything was comfortable. The breakfast was extremely good and the staff at the hotel were very hospitable and helpful. The hotel was clean and the room was extremely clean as well. The free shuttle bus going to the Haram was also extremely convenient and I felt safe even though I was a solo female traveller.

+ Check-in staff at reception were very professional and friendly + The restaurant staff and supervisor Saddam at breakfast were exceptional with customer service

- Since our last visit, the shuttle bus service has reduced from around 4 buses down to 1 bus. This is causing cramped conditions at times and also people using shuttle buses from nearby hotels. Management need to review this and increase the number of shuttle buses. - It is not expected for hotels to change the culture of queuing for certain countries. However, the hotel needs to instead enforce a queing system for the shuttle buses. This was attempted once or twice, but needs to be consistently enforced. Certain countries have a bad habit of pushing into the bus in large numbers without waiting in line, but this can't be the case in a Hilton Hotel.

We loved everything about this hotel - the distance to the Haram, the friendly and helpful staff, the cleanliness of the hotel, the many breakfast options in the mornings, absolutely everything!

Double Tree by Hilton Jabal Omar Makkah We stayed at Double Tree from 7th oct '22 till 16th oct '22. Beautiful hotel, mesmerizing lobby and amazing staff. The room was spacious and clean. They even provided us an extra bed for our 7 year old son. It was a very smooth and serene experience at the hotel. Although we couldn't get the famous welcome cookies as they were finished but their Saudi coffee was good. The breakfast was very good at Zafran. It had very good selections. The managers were responsive, polite and always available. The breakfast had huge varieties to select from. From fruits to confectioneries to curries and variety of eggs. The best part was karak tea which was served happily by Mehdi Hasan. The outstanding part was they serve you with cold bottles of zamzam at the breakfast. The customer service is good. Special requests for kids were also entertained delightfully by Muhammad Garb. Housekeeping was very good and helpful specially Mr. Usman Rafiq. The only drawback is the location. As the name indicates it on a mountain so it's a hilly ride from hotel to Masjid Al Haram. There is a free shuttle service from the hotel to Haram 24 hours. There is a bus literally every 2 minutes so there is almost no waiting time. From the point of bus to the entrance of Haram, it takes 10 mins to walk and it's a hilly path. You might get tired. And if it's summer then it would be exhausting. Not recommended for elderly. Since we were young adults so it t was a good experience for us. If you are looking for good hotel at a competitive price and youre okay with the distance then it's a perfect hotel for you.

Location is quite far.

NA

I found flies inside the hotel (reported to receptionist-Iman) which is not expected. every day I had to call housekeeper( they did not turn up on their own except one day), hotel is on the uphill area which I did not like it , their shuttle bus service is not as frequent as Marriot hotel’s bus service