cleanliness, housekeeping, value for money, parking, luggage services, open big hotel.

Shuttle. I have stayed thrice before as the shuttle was efficient in dropping direct to Clock Tower Basement in 10 minutes. Now the shuttle goes to Kudai parking and there you have to take/wait for another shuttle to Clock tower & vice versa. So two shuttles in total. I understand not in hotel's control but important to mention that now shuttle service is not like before. Bath is too small for big tall men ;-)

The housekeeping staff was always on their toes and provided instant response for any service demanded. Even once I called them in night @2:00 AM for extra blanket as my daughter was feeling cold. To my surprise the staff was there in 2 minutes with the blanket. The shuttle bus service provided for Al Haram was the cherry on the cake to make our life comfortable and no hustles to negotiate with the taxis.

NA

The location is good, you have a huge masjid to pray and haram is 20min away by bus. The room was specious and clean.

The bathroom smells really bad and they didn’t fix it

I liked everything in the Millenium, I was staying in the Superior room and it was really big, very clean, the room service comes everyday, the bathroom is very good. Breakfast was excellent, many thanks to chef Henedy and Chef sherif for their dedication, and Ms Kawthar the receptionist. All the hotel staff are very nice. The property is a little bit far from Haram but really that is what distinguishes it, because it reliefs me from the crowd I feel in the area around the haram and most importantly the hotel lies in the Naseem area, where it is near to everything I needed, specially the aashea raghy mosque, besides there is a free shuttle service 24 hours. My mother and I really liked the stay there, and we decided never to stay in any other hotel except it.

Millennium Makkah was fabulous hotel..clean and friendly staff. The rooms were spacious with excellent facilities. The hotel is located in the Al-naseem area which is about 15 min drive from Al-haram musjid. Hotel provide free 24 hours shuttle services every hour to take you to the Al-haram. The Aisha Al-Rajhi musjid behind the hotel is just amazing Masha'Allah. One of the best musjid I have ever been too. The area around it has open space where kids and families socialise in evenings and there is a supermarket and coffee house opposite. We booked the quadruple room and the room had a sofa set and plenty of space. The bathroom was massive with shower and a bath tub and two sinks. Lots of lifts to take you to rooms and plenty of free parking. We had the breakfast included and this was good too. The dishes were repetitive however quality was good and consistent. If you are visiting Mekkah then this hotel is well worth a booking. We will def use again and thank all staff for making our stay memorable.

Couple of the beds were in need of new mattresses and the toilet seat was loose. On arrival the namaz times and shuttle bus times should be provided in form of printout. Also it will be great if a little map printout was provided to make you aware of the local amenities.

Decent breakfast. Location is about 13 min bus drive to Haram. Free bus service every 30 min round the clock so very convenient. New building and a lot of construction going around in the area. Clean rooms and great service. Danube mart within building.

New area under development so no option of restaurants close by.

Check in was very pleasant thanks to the very Professional and Welcoming Receptionist Sarah. This was our first visit and Sarah was very helpful in guiding us and assisting us with all the information one could ask for. We highly recommend Sarah for promotion as she is an Excellent representation of the hotel and Quality Management. Secondly, we would like to highly commend the Master Chef Furqan who was very pleasant and professional with a huge smile while preparing delicious food! and also Mr. Muhammad one of the best Receptionist for the Restaurant who was always Welcoming and helpful. Finally the location was Excellent and shuttle service to Masjid Al Haram was Exceptional especially during high peak times in Ramadan.

The room are very nice.

The breakfast is awful. This is the only thing I didn't like. Its not only me but whole family and relatives didn't enjoy it. They had different options but its tasteless and nothing up to the standard. I ended up having just tea and cereals. It's one of the worst breakfast place. I literally don't get it, it's a massive place , they have like 30 different options but everything has no taste. I come from UK 🇬🇧, but I am.able to adapt to different types of food, so my review is reliable. I stayed there for 10 days, every single the breakfast was extremely poor. But its nice to sit on a table with family and talk.whilst having tea. To the owner of hotel, please do something about your breakfast, it so so bad 👎

I loved the facilities, the location of the hotel especially being near Masjid Al Rajhi. The area is absolutely gorgeous with cafes and shops around. The cleaning was very efficient and the bed was very comfortable. Everything was provided for, I also loved the efficiency of the shuttle service to the Haram.

The WiFi was a bit of an issue, had connection but was very slow at times. I also found the shuttle service had to stop in Kuday parking to change for another bus to the Haram or Kuday bus station, this was not all the time but most journeys which does take a lot of your time in getting there and back.

there was no laundry :-(