Toilet too low and square toilet seat uncomfortable . No availability of coffee other than in room or paying $4 for small styrofoam cup in lobby which was not a coffee that looked like it was kept fresh . I am use to upper class hotels such as this one where coffee is free and available. Having a Starbucks or other popular coffee shop within the hotel would be great to get that much needed coffee fix of a good coffee and treat when not participating in breakfast at hotel, or being able to go into morning breakfast area and paying for a cup of good coffee and not having to pay for breakfast to get it.

The view was amazing - the front desk girls went above and beyond - even writing a hand written note in our room wishing us a happy anniversary - along with a bottle of champagne and a box of chocolates. They really made our night. The valet was prompt and very courteous. Over all a great experience - right down to the shampoo and body gel in the shower - convenient dispensing!!

The hotel was in a great location and the room was comfortable and clean. The staff were incredibly nice. We even received an upgrade for joining their reward program.

We ended up in a parking garage a little down the street because the hotel is valet parking only. Was not an issue really, just something to keep in mind.

Beautiful rooms, super clean, everything felt brand new. Eno Vino resturant on 10th floor with a terrace bar overlooking the Capital is a great view.

Fitness room was top quality equipment, with towels and water. But it faces west with all windows and the room thermostat said 86F when I went to work out because no shades were down and the room was cooking. Morning or evening workouts would be better than afternoon in summer.

Very clean and updated hotel! The staff was all very kind, they surprised us with a sweet card and drink tickets since we were there to celebrate our anniversary!

It was good. It was more European syle which I really liked.

The lack of paper information. We didn’t realize there was a bar and restaurant on the top floor until we had breakfast the day we checked out.

The AC Kitchen lounge staff were exceptional with their humbling services. The hostesses were very attentive, respectful, cordial, and very professional. They made us feel at home, and we felt like they were part of our family. The front desk staff were very helpful in storing our luggages after checkout to allow us to tour the Gorgeous Madison city without having to drag our bags with us. The facility is really really clean including the bathrooms and walk-in showers! Love the idea of being given the option to have the housekeeping crew come clean your room after departure and not during your stay per your request due to Covid...Love this IDEA!

The rooms are not soundproofed and the zooming cars kept us awake but after 2 am the noise died down. The mattresses would help if they were softer, but that's just my preference.

We had a corner lake view room which was serene and spotless. We ate an extensive dinner upstairs with an old friend from high school as well as happy hour cocktails and apps before going out one night, and late night food and drinks at the bar on another night. The atmosphere was fun and the service were was excellent. Also, hydrating station on our floor was super handy.

I can't think of one thing I didn't like.

Modern and clean. Loved the bar and bartenders.

Room faced another building. Towels are rough and scratchy. For the price we paid, I expected softer towels.

Breakfast was delicious. The only bad thing was they offered 2 things each morning and they were the same our entire 4 night stay. Variety is the spice of life. I did enjoy the breakfast area.

The workout facilities were tiny. We crammed in the little gym with 6 other people.