The property was very clean, and the room very comfortable. The restaurant was awesome, thank you for the mimosas with my breakfast. They went above and out-of-the-way so I could have a morning mimosa. Staff were amazing. One exception was the night staff, when I could not find a parking space approximately 8:30 PM on my return to the hotel. I asked the two night shift desk staff where should I park. They told me I could park out back in the city lot, but I’d have to move my car by 9 PM. I said what if there was no parking spaces left at the hotel after 9 p. m. , the gentleman behind the desk evaded eye contact and indicated I would have to come back to the hotels parking lot and wait for somebody to leave and take their spot. The response to the lack of parking spaces was, “the hotel is full”.

The parking. Surely you can provide enough parking spaces for the guest. The hotel should provide room number tags , to hang on the hotels guests rear view mirror for parking, with the paying guest room number on that vehicle. I was shocked that they cannot provide enough parking spaces for their guest.

My room was comfortable and clean but it was located over some type of motor that would kick on and off occasionally. It did not disturb my sleep but it was somewhat annoying when I was awake.

I was disappointed in the restaurant's food. The menu is excellent, including the wine list. The servers are excellent. I ate dinner twice and breakfast once. Breakfast was good. First night dinner was a wonderful pork chop. The accompanying garlic mashed potatoes were almost cold and the asparagus overcooked. The second night dinner was their fish special. I ordered broiled which was dry, French fries tasted like they were 3 days old and so did the Cole slaw.

Loved the 'downtown' location and easy access to main street shops, glass museum, galleries, restaurants, bars, etc., Very pretty setting and friendly staff. Had 2 breakfasts and one dinner at the hotel while there. Our breakfast servers, Tony and Damien, were courteous and helpful even offering tourism 'tips'. Last morning there, a bus tour was leaving, yet they managed to keep all diners on time and well taken care of. Our dinner server, Kayla, as well was very efficient and friendly. Beds were comfortable; appreciated tub/shower option; heating/cooling system in room was easy to operate and worked well. Easy connectivity to Wifi and working safe in room appreciated as well. Would recommend this hotel wholeheartedly.

While the breakfasts were good and a decent value, the dinner options were a bit less so for the quantity and price. The hotel seemed to have a few issues with restaurant/reservation desk communication, but that seemed to be ongoing and perhaps because we'd booked through Booking.com and not directly? There was a bit of a delay in checking in as well, due to same system/internet issue.

Great location and close to tons of restaurants & shops. First time in NY, visiting the glass museum and this was a close hotel. Nice staff, great bartender and our room was great! Nice & updated too.

Check in was at 4pm, got there a few minutes after 4. Was told our room wasn't ready yet & they'd call us when it was. So we waited in the lobby, played on our phones....and kept waiting. Had dinner reservations for 6:30 and at 5 we went to the bar to get a drink. No call, so we went to ask them & before I got to ask she said our room was ready. She apologized but I think she may have just forgotten about us as everyone else had already gotten checked in...

The room was large and comfortable. Liked having a refrigerator in the room. I thought most of the staff were pretty unhelpful and kind of arrogant.

Our room was the last one at the very end of the corridor. My husband has MS and it was a very long walk from our room to the elevator. The outside windows near the elevators on the third floor were full of cobwebs and debris.It looked like they hadn’t been cleaned in a very long time. The lobby furniture and rugs were really showing their wear. For a place trying to be so elegant, it was obvious that the physical structure is in need of some updates.

AMAZING staff, gorgeous facilities, so kind, lovely clean, quiet room in a stunning facility. They are housed in the original offices of the Corning Company in an early brutalist structure, which they have managed to make warm and inviting. It’s right next to the Main Street of all of the restaurants, bars and shops. They were so kind and accommodating when I was pinned down by tornados in a different state I was driving from. LOVE this place - it will always be first on my list!

Love it all!

Great combination of professional and approachable staff, wonderful amenities, and a central location steps away from a small and lovely businesses. One step into the hotel and you recognize the quality of staff and pride in maintaining a welcoming atmosphere. They were knowledgeable about the surroundings and were prompt with my family’s needs. The hotel also offered live music which nicely complemented the bar and its plentiful options. Our room was extremely spacious that felt cavernous yet comfortable with its plush, soft king-sized bed, large TV, and a huge shower with a rainfall shower head. Needless to say, my family was well rested for the next day’s activities! And then there’s Corning. Although my family’s stay was for the Corning Museum of Glass, which was stellar in itself, the town is still filled with delightful people and shops/boutiques all of which are steps outside of the hotel’s doors.

Nothing to note as the hotel had a perfect combination of elements.

Place is spacious , clean and price was very good.

When we came back to our hotel, the pillow was placed in the middle of the bed and then they cover the bed with comforter leaving pillow in the middle . The comforter was done terribly as if they were making a joke by fixing it that way or maybe they were on the phone that they forgot that they did not finished fixing the bed. We really don't know what happened but still we had a great stay in the hotel . Restaurant staff were very nice .

The room was spacious. Everything was in order, well organized, nothing was missing. I liked fluffy soft towels. The location is absolutely great: at the start of the Market street which is filled with shops and restaurants. The hotel also has a restaurant on premises. Parking was free and we had no problem finding space. An easy walk to the river. The Corning Museum of Glass is within 4 min drive (in fact, within 20-25 min walk).

Their system does not sometimes properly process payments made to third parties. I have paid online and was asked to pay again at check in. Once I have shown a payment receipt, things were settled just fine. Just be aware of this if you book elsewhere and not through their official website.

Very clean and comfortable room (king bed with side chair).

If your room isn't in the main building, you have to walk between buildings (outside). It seems like they could create an interior walkway between the buildings. The entrance to the 2nd building are old fire doors that look like they don't belong to the ambiance of the rest of the hotel. The inside doors aren't much better. You have to really use your shoulder and push them open. The hallway is dated and a little dirtier than the rooms.