Hotel looks nice from the outside, like a castle. Trees are light as if its still Christmas. Very good for photos. Staff is very accommodating and helpful.

The close parking spot to the hotel are ALL valet and can only be used by people who valet. If you don't valet have a good pair of shoes with you. We called the front desk several times but found it to be easier to take the elevator back downstairs to get them for help. The A/C in the room wasn't working so swapping rooms at midnight to get a more comfortable space didn't go over to well with my co-worker. Then we had to swap the fridge from the old room as the one in the new room was malfunctioning. The showers are small and tight. No microwave in the rooms so you have to ask the kitchen staff at the restaurant or the front desk which has access to one.

It is just a wonderful hotel. I absolutely loved the toiletries. Very clean and beautifully furnished.

I was hoping to take some prom pictures for my daughter in the Park Chateau but was chased away by security. It appears that the Park Chateau and the Chateau Grand Hotel are two separate propertie which I was not aware since on the the Park Chateau webpage there is a link to the Chateau Grand Hotel (CG Hotel). My daughter was a little disappointed and the security personnel was not very professional which kind of spoiled her day. But the hotel itself is wonderful!

I enjoyed the room and safety of the property. The bed linen smelled fresh and the organic cotton towels were magnificent!

I would have preferred to be up a little higher to enjoy the view of the property. I notice that alot when booking from Bookings.com the hotels tend to give you a not so good view. Also, I am not too sure but it seems the smoke detector possibly may have been a camera. (But that's my opinion)

The property is beautiful. A luxury property in an unexpected place. The staff was prompt and attentive, especially the wait staff in the lobby bar/restaurant. And the piano player is absolutely outstanding. Worth going there just for dinner!

The shower leaked onto the bathroom floor quite substantially despite the door seal being closed and intact. I used almost all the towels to soak it up. It needs to be looked at.

- Beautiful wedding venue, comfortable bed and pillows, nice size room. - Very nice brunch

- The shower was terrible. Droplets of water. Disappointing for the price. (Room #223). - Too much noise in the hallways. Cleaning staff literally shouting woke me up at 8am on a Sunday after a wedding…and I am not a light sleeper. I had to get up and tell them to “lower the volume”.

Room amenities were within our exceptions. We had dinner onsite at Orchard Park. The food was outstanding and the service was exceptional! In addition, the following day we had a couples massage at Bliss Salon which is also located onsite.

No complaints!

The grounds are gorgeous absolutely beautiful

The service was a bit lacking, valet non existent, the check out was a bit disorganized. The most amazing hotels we have stayed at stood out for their five star service, this hotel was gorgeous and had many beautiful qualities, but it still lacked that extra quality that would put it above and beyond and that’s impeccable care when it comes to check in check out valet bell service, the small touches that put it over the top.

Beautiful hotel property. Exquisite interiors. Very comfortable beddings and bed. Surrounding restaurants we ordered takeout from were also very good. Will stay here again!

N/A

Very clean!

Shower was very small. Shower head was in a strange place water got all over the bathroom floor very little pressure and not very hot

we had a quick stopover. the hotel is nice. the restaurant was good as well as convenient as its in the building. they had several weddings going on the day/night we were there so the environment was very festive.