Lots of things for kids and baby

Late Service response I requested wine opener, at the same time order in dine room food. Food came, but no opener. Called again, said will deliver soon. they send us after 1 hour. Checked in around 1.30pm. Reception said they will contact me once have room available. Never call me, even after check in time 3pm. I had to go reception and check room availability.

Buffet Breakfast was fantastic , but busy. Better if they had an adult area.

This is definitely a family resort hotel . An adult area near the pool but not adhered to. Very noisy music for children’s events in the pool that reverberated everywhere!

The food, the staff, the pool and lesuire/fun activities, the shuttle bus

The private beach was what disappointed me. It was disgusting! Along the whole shore was rubbish and only on the Shangri-La’s section. Very yucky and embarassing as Singapore is internationally known as a clean city/country and this was the only dirty place we came across in the whole travels around Singapore. We booked Shangri-La specifically for the perks of the private beach as we have a 1 year old baby and our baby could not even sit in the shallow water at the beach. Very disappointing.

Room size was decent. The comfort of bed was dreamy! The deserts in the buffet was exceptional, not cream and sugar bomb ! Kids club! my daughter cried when we were leaving. She enjoyed her time so much. What else I could ask more? It was great to know she is having great time while I enjoy my quiet time. In-room dining, tasty with very big portions.

Beach but this is not related to Shangri-La, it is Singapore's position so don't expect turquoise water. We tried meat lovers dinner buffet, the only beef we found was in salad. I expect to see meatballs, steaks and roasts, beef wellington when they specifically mention meat lovers night. When you say meat, it may mean different things in different cultures. Sushis served are not up to par. They serve 4 types(like nigiri, maki...etc) so I expect these to be top quality in shape, taste and type. The above are minor things but when the stay is so perfect it worth mentioning.

We recently had the pleasure of staying at Shangri-La Rasa Sentosa for two nights, and our experience exceeded all expectations. From the moment we arrived, we were welcomed with unparalleled hospitality by the reception team, who assisted us with genuine warmth and friendliness during check-in. We had originally booked a simple and affordable mountain-facing room, but upon entering, we were surprised and delighted to find that we had been unexpectedly upgraded to a stunning corner suite with a breathtaking beach view from our balcony. As if that wasn’t enough, we were greeted with a “Congratulations” banner on the bed and an assortment of luxurious treats, including a cake and macarons in the fridge. Additionally, a bottle of wine was provided (though we don’t drink alcohol). This thoughtful surprise truly transformed our last two days into an extraordinary experience. The stay itself was incredibly comfortable—the beds were excellent, the bathroom was spotless, and every detail had been carefully considered. Our 2.5-year-old son was even provided with a special amenities kit, including a toothbrush and slippers, which was a lovely touch. Breakfast was another highlight of our stay. The selection was incredibly extensive, offering a wide variety of high-quality dishes to suit every taste. Unlike many hotels that provide an espresso machine in the room, Shangri-La Rasa Sentosa has taken a different approach by offering a central Nespresso station located outside, near the restaurant. This station is stocked with professional-grade Nespresso cups and takeaway cups, making it accessible to anyone who wants to enjoy a quiet, high-quality coffee in a relaxed setting. In the evening, we enjoyed the buffet dinner, which was very reasonably priced. I was looking forward to trying the Peking duck, but it was hanging next to the pork belly, which posed an issue for me as I am highly allergic to pork. The chef immediately noticed my hesitation and asked what was wrong.

room is clean and good

not easy to find food.

Room was very nice and with a very wide King size bed, the little balcony was great as we could see the city lights at night and we had the sun on it to dry our wet clothes during the day. The breakfast buffet was fantastic, so much to choose from so was never wanting more and plenty of tables so we never waited for a seat The friendliness of all the staff who were always welcoming and assisting us over our whole stay, especially Mei Leng who greeted everyone on the floor she was responsible for and a very friendly and welcoming way and also made sure our room was spotless and clean every day. The Sandy beach at our door step and the outdoor cinema was also great along with the local wild life like lizards and lyre birds dropping in for a visit or a bite to eat.

No complimentary trip ticket for even just one ride on the gondolas even they they were right outside the resort. Not alot of information in the room on the resort or on the island activities.

Great location and facilities, especially for family with kids. Hotel room was nothing out of the ordinary and foods were also ok (was definitely expecting more from the brand). Staff attentiveness could be improved as i was organising a birthday surprise for my husband, but staff went to approach him instead and that kinda ruined the surprise for my husband. We also had trouble logging in and redeeming our vouchers from shangrila circle which led to long check out and settlement at restaurants.

The resorts has its own private beach which give you a full of enjoyment in front of your room. The swimming pool is nice & big with lots of kids activities in the morning. The swimming pool closes at 10:00 PM which is something very good to enjoy after long day out. The resort is calm & peaceful at the bottom of the right corner of the Sentosa island.

Disappointed of the reception at the check out. I requested them to give me till 2:00 pm only two hours instead of the standard of 12:00 pm. They strongly refused although I tried with them and told them I have a family of three kids and we shall leave to the airport at 2:00 pm. I am only asking for only TWO hours. Instead of this, they give my a changing room in the lobby and force me to move all our luggages to this room and stay their !!! This is totally irresponsible and disrespectful and never happening across all our previous stays all over the world in any chain of hotels.

The hotel is a resort rather than a straightforward hotel, and rather more relaxed than other Shanghai-La properties we have stayed at. However the quality is excellent and we found the staff superb. A tip for adult-only visitors was the breakfast room in the Business Lounge on floor 6 - with both a terrace and a private chef it was utterly outstanding.

The hotel is a good distance from the city centre and the first courtesy bus doesn’t leave until 11am.