The hotel is spectacular and you feel like it is an oasis inside of Houston. Very European feel. Dining, pool, and staff is amazing. The front desk not so much. The wait staff, chef, bartenders, are incredible. The rooms are always beautiful with Bulgari soaps and shampoos. Valet is very helpful and service oriented. The Alba resteraunt is the best dining experience in Houston and very romantic. The best service and food.

Front desk employees either not informed or not very service oriented. Not much smiling or friendliness. Professional but not much in personality.

Simply beautiful!!!!! From the staff, the grounds, and the suite, everything was immaculate. Slept very well in the bed. Hospitality at its' finest!!! Will definitely be back. A great idea to bring in the New Year.

There is no fridge in any of the suites. How are we to keep food cold that requires it? Mini Bar condiments remained warm the whole stay. AC adjusts itself, even when the temperature is set by hand.

The location is fantastic. The doormen were also fantastic. My wife really enjoyed the deep tub, and I enjoyed the beautiful pool. The bar is very nice, as well as the bar staff. Parking is great whether valet or self.

The check in folks seemed preoccupied and could cheer up some. We were very surprised that there was not a refrigerator in the room, as it had a microwave and stove....but there is really very little to not like here.

Great location to my event - easy access to freeways and roads. The staff was fantastic-helpful and very friendly. It was a beautiful hotel and although we did not have a chance to use the facilities, they looked great.

The bathroom we had in our Jr. Suite was dated - the limestone tile, the countertop, and the toilet -and that was bothersome. The lighting could have been better in there.

This is a very nice property - beautiful and comfortable with topnotch service. (Wyatt at the front desk was the BEST!)

For the price and the 5 stars, parts of the property could use a little TLC (renovations/upgrades).

Breakfast is fantastic . I like the proximity from restaurants and shopping area same time it is easy exit /entry from key highways I use during my stay.

Varity of in-hotel restaurants, but it is boutique hotel and this is acceptable to me.

Everything about my daughters stay was excellent. She was more than thrilled with most of her experience!

There was a loud party with weed smoking across the hall at 12:30 pm. She called the desk however no one answered. She was forced to go down to the concierge to deal with the situation. I believe in a hotel of this quality someone should be patrolling the halls occasionally to make sure things like this do not happen.

Beautiful property. Awesome pool and patio. The rooms are spacious, not updated but anyway they have all you need for a short or long stay.

The room furniture could use some maintenance.

Great breakfast

Change the rugs in the hall ways, bar and lobby

cozy home like atmosphere , great location , friendly staff a home away from home

they need to do some room renovations