The stay was amazing! The rooms was super clean and comfortable The privet pool in the rooms are perfect!! The whole atmosphere in the hotel feels relaxing and magical and the design of the hotel amazing. Special thanks to the stuff of the hotel They always smile and always there for you in anything you need and make this resort perfect.

The food in the restaurants of this resort are ok but not that perfect like the hotel… I would expect for more interesting dishes and more tastes and options to choose… Especially if that your only option to eat in nearby area.. But the service in the restaurants are amazing!!

The Hotel is Beautiful! The service from the minute we arrived until we left was the best I've ever come across. Everybody was so nice, welcoming, and interested, trying to make our time better that it almost felt like a fairy tale. Angeliki Souladaki in the dining room and Michail Pagadakis in the beach were so amazing and so nice but the rest of the team was also excellent. We took two suites (42 m' each) with pool view and sea view and the rooms were so beautiful with smart electricity in each room speakers with Bluetooth connection, a very comfortable bed, and a very nice swimming pool. For us, the location of these rooms (first line to the beach) was the best in all this hotel and I wouldn't choose any other location even if there are bigger rooms or villas. The hotel is 7-10 minutes by car or taxi from Hersonissos and 30 minutes drive from Heraklion and from the airport. There is s great SPA with a large Gym and so many different options for massages and other treatments. And as I said before, also in the spa the team is so nice and welcoming. Just to summarize, I'm flying all over the world and have been in so many hotels and resorts, part of them were at a very high level but never came across such a great team and great service. Highly recommend this hotel!!!

We really liked this hotel. The food was fantastic, unbelievable view from the breakfast restaurant, live classic violin playing in the background, The parking was easy, staff were lovely, rooms were sensational. Bedding very comfortable and the bath tub was perfect. Facilities were very clean and quiet.

food prices so absurdly high, sometimes it was double or even triple the prices we pay in nearby restaurants (even the ones that are considered expensive).

The stay at the hotel was delightful with a complimentary breakfast provided. The cleanliness of the place was impressive, offering a genuine experience of Crete's warmth and charm. The hospitality of the staff was exceptional, and the hotel's proximity to the sea allowed for a beautiful view from the room. The establishment truly deserves its five-star rating. A highlight of the stay was the spa experience, with impeccably clean rooms and top-notch services.

After staying in many excellent 5 star hotels over the years, I did not think I would find one which could outclass them all in terms of accommodation, service, food and facilities, but Nana Princess is unbeatable.

Nothing

Where can I start from . Location this hotel benefits form an amazing location with beautiful beach front with many activities. The food is outstanding and there is an aqua park for the kids inside the hotel . You actually do not get bored and don’t need to leave anywhere else . From the moment you arrive there you are treated like a vip that’s the best way it can be described. We were met by the amazing Sofia from guest relations . She honestly made our stay like stars and looked after us from a-z . From planning our trip to looking after us with small details while we are there and available to answer every enquiry 24hours on the phone .She honestly touched our hearts and our kids were in love with the staff and the place . They were crying non stop on the way back home when we left . Sofia is an outstanding person with a warm heart and welcoming personality we can not thank you enough for everything . We honestly can not wait to get back again . Then moving to the rest of the staff the service manager Manos and Michalis from F&B who always welcomed us form their hearts and treated us to the best meals we can ever have in our life . They looked after us with pure warmth and a loving heart . Honestly they made us feel home and loved. This holiday made us feel special and touched our hearts and the hearts of ours kids because of those 3 . It could not be the same without them . These memories will stay with us forever. Thanks to you Manos &Michalis . If there were more than 5 starts I would give this hotel 10 stars and this an unforgettable experience . We can not wait to get back again . This one of the best holidays we ever had . The place it self is luxury and clean with many activities.

Everything was perfect .

First of all, if working in a hotel was tought at university level, i would say that the entire staff at Nana Princess would have been valadictorians. They are so unbelievebly good! This is the best thing about this hotel. Best staff I have ever seen, kudos to them, really. Always smiling, always paying attention to the clients needs and feelings. Simply amazing, and I say this after staying in more than 200, 5 star hotels. The staff here should get 6 stars, to be honest. You got an amazing beachfront, more sunbeds and huts than possible clients, 3 different huge pools, an incredible logistic buggy transport service (for example, if you call a buggy, it will be in front of your room in 30 seconds) and all the services feel instantaneous! The resort is so well built, really quiet and spacious, you honestly feel like you rented the entiere place! The rooms are huge and the options you get and top of the line, tens of buttons for everything, totally futuristic. Each evening you have top quality live concerts at the bar above. Really, really nice! The breakfast is fabulos! We will certainly return to this gem of a hotel, as it is one of the best we have ever stayed in. If this hotel would have been in Mykonos or Santorini, the weekly price would have been 30-40k.

The hotel has 2 restaurants, with 3 separate menus. Meat-in restaurant: lunch + dinner. And Eternal Blue: only dinner, a seafood restaurant. In my opinion, the eternal blue kitchen and menu should be totally revamped, at it is sub par under all categories, but I am sure that they will fix it asap. Still, this magical hotel remains a 10/10 and will always linger in our hearts.

We spent one week in October and were very lucky to still have good weather. The staff was amazing! Right upon our arrival, everyone was so friendly, helpful and accommodating. The best service ever! Thank you, Cristina :) Beautiful facility, everything was spotless, we loved our little private pool. I enjoyed the gym and spa, our kid loved the Kids center, the disco and all the activities and spent a lot of time there so we could just relax. Oh, and breakfast bar was great: huge variety, delicious food. Highly recommend, we had an amazing time!

First, I’m usually not a reviewer, but I felt like I needed to write something about this place and my experience there. I spent seven impeccable and relaxing days with my wife. This place is absolute heaven. Our room was spotless throughout the stay, the private pool was incredible, and the bed and pillows were the best I’ve slept in. Make sure to try the two restaurants in the resort, the various spots around the pools, and, of course, the beach. As a pro tip, the Guest Relationship team offers its service through WhatsApp, so you can reach out anytime you need anything. Special shout out to Chrysa, Miguel, Yago, Alla, Sofia, Louisiana, and Christina— staff members that we had the chance to meet and made our stay so much more pleasant. ❤️

The staff, the facilities, the food--everything is beyond perfect. Sophia at the front desk and Sophia and Maria at breakfast are the most welcoming and friendliest people I have ever met. They make me feel like family. It just does not get better than Nana P. The breakfast is the best--fresh and delicious and so many options! Beautiful beach for swimming, attentive staff at the beach bar, walking distance to a cute town with cafes and shops, spectacular spa and a comfortable and beautiful room. You will feel like royalty!