Beautiful hotel located in a nice downtown area. Very well-maintained, nice staff, great rooms. Convenient parking in the adjoining parking garage. Brewery and other food options nearby, and connected right to PPL Center, where we went to watch our Hartford Wolf Pack play the Phantoms. Would definitely stay at again. 🙂👍

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Liked location and amenities available at the hotel, lounge and fitness room. Dime restaurant excellent and direct access to concert venue.

Need mirror in room with queen beds bc bathroom not large enough for 2 people to get ready. Also when an event is going on and buses are blocking valet area there should be more info on where to park or other options.

Very clean, great security , and the restaurant had wonderful food.

The parking situation is awful- the closest garage is a long walk through twisting turning halls and if there is a hockey game you aren’t guaranteed parking.

The convenience to the concert. The staff was very friendly. The staff at The Dine restaurant was also very friendly. The man that let us up on the elevator, I wish I was able to get his name he was very nice and took us all the way up to our floor after the concert..Thank You..

There was nothing that we didn't like

The location is excellent! We went to a concert at ppl center. Once we parked the car we never had to use it again until we headed back home.

The service at the bar was very slow but bartender was super nice!

Early check in was great.staff very nice..

I booked 2 rooms on 2 different days at 2 different prices would have been nice if they were both the same lower price they were adjoining rooms. The walk was a bit far from garage.I couldn't get the keurig to work for coffee

Clean spacious room . Loved the layout !! Loved the restaurant/bar The Dime. The wait staff was amazing !!! Will definitely return !!

My room wouldn’t get warm.

Breakfast was terrible! You were short staffed and the food was lousy! The waitresses working had to do all the work, but were very gracious and very nice!

The distance from the parking garage to the hotel check-in. The type of breakfast that was there should have been included with the stay and $16 daily to park is a little outrageous! I paid enough for the room, it should have been included!!

The room was amazing; the cleanliness, spaciousness, nice view, great lighting, comfortable furnishings, and surprisingly large bathroom were all impressive. The staff were friendly, professional, and helpful - everything you want in a service team. I shouldn't really have complained about the Imagine Dragons concert that was happening in the adjoining stadium, but I was offered a wonderful complimentary breakfast after remarking about the noise and messy hallways. Atia and Tanisha were both super nice and helpful, as were Chris at the front desk and Rosa at the lounge. They all deserve raises!!

I didn't know about the Imagine Dragons concert happening underneath my room until I arrived at 11pm to the walls shaking. The carpets in the hallways were a mess and I was also disappointed that breakfast wasn't included. However, the staff SAVED MY STAY! Aita and Tanisha at the front desk offered me a free breakfast at the lounge, which was spectacular. They (alongside Rosa at the lounge) were SO nice and friendly and 100% deserve a raise!!! I had a GREAT experience thanks to these three, and also Chris who was friendly and helpful answering some of my questions and helping me find my way to the parking garage. Great people at the Rennaissance!

We had the breakfast buffet, and it was very good. A lot of choices for the kids. The hotel itself and the room was very clean. The staff was exceptional.