We stayed in the hotel for one night. When we arrived, we were greeted by staff dressed in traditional Japanese dress who served as green tea and Japanese sweets. We were then escorted to our bedroom where we had a traditional Japanese room. We were then served the most unbelievable dinner in our room, which was truly amazing and the quality of the service was outstanding. Promptly after dinner, the room was cleaned and the futon was laid down and the beds were made in front of us. In the morning the beds were cleared and breakfast was served in our room which was nothing short of a banquet. We chose the western style. Food overall was exceptional. After breakfast, my wife and I made our way to the Private onsen - hot spring for one hour which was more than enough. An unbelievable experience and great value for money. I thoroughly recommend it to everybody if you’re looking for a break on a holiday to really enjoy and take in the Japanese culture.

The entire experience from the moment you step in until the time you walk out have been top class. The attentiveness and attention to detail by every single staff member have been best in class. It is hard to find any fault with the entire experience and service. The room is spacious, well stocked and sparkling clean. It had to be my best sleep so far. The food was amazing and simply delicious. しょこさん whom served us our meals and took care of our room was very attentive and accommodating to our requests. She is meticulous and very knowledgeable, along with her friendly demeanour made our entire stay extremely pleasant and comfortable.

The Kinsen hotspring was fantastic. I had visited numerous hotspring places; the Kinsen hotspring quality in this hotel was the best. The semi-outdoor Kinsen hotspring bath inside the hotel room was fabulous. The hotel room was very comfortable, clean, spacious, and quiet. I greatly appreciated the check in time of 2pm and check out time of 12 noon. This allowed me to enjoy the hotel facilities without feeling rushed. The hotel location was great, less than 5 minutes walk to the town centre and the train station. Free shuttle bus service was available. The service provided by the hotel staff was excellent, warm, and personalised; certainly first class. The hotel was a perfect place to relax and rejuvenate our mind, body and soul. Overall, our experience was truly wonderful.

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Breakfast and Dinner was traditional Japanese style, beautifully prepared and wonderful experience overall. The waitress was more than accommodating to all of our needs! Everyone on staff was super nice and respectful. The room was the most excellent room we've ever had traveling (we did get the best room available, with the two onsens -kinsen and ginsen in our room!) We had the best experience ever, we only left the room to go eat, wish we stayed another day!

They didn't ask us whether we wanted the Japanese or Western style breakfast first. They did ask us about dinner preferences.

I had a lovely stay at the hotel but all too short as just for one night. But so loved the seventh floor room and private Onsen. Seeing the hillside while relaxing in the tub was divine. Also both meals, Japanese style, were wonderful. Compliments to the chef. Our server was also wonderfully attentive and patient with us as our Japanese is very limited and was so grateful for her assistance in English. Would definitely stay there again. Thanks so Much. Doug

All the meals included (i.e. breakfasts and dinners) were beautifully presented and of top-notch quality. The hostess who served us every day was very courteous and friendly, made us feel very welcomed.

The price was a little steep, but given the very convenient location of the hotel, the quality of the accommodation and services, it was acceptable.

Amazing stay, we will definitely be back. Was the highlight of our first trip to Japan.

There was nothing we didn't like. Staff was friendly and kind.

stunning garden & pond dinner and breakfast are superb free coffee & magazine reading at lobby cafe lounge

hair dryer in the common onsen