The Onsen facilities are amazing and as well the restaurants and food are delicious . Staff were very service oriented and very nice through all the stay .

How to get there from public transportation is a little bit challenging ( Sin Kobe Station ), plus if you have luggage , is complicated to get there since it is on a hill . We got to know there was a shuttle bus until we checked in , otherwise would be easier to reach the hotel .

Super cool onsite natural onsen in gold and silver style (must try) & Natural sauna - all included in room price Nostalgic feel room

Staff are overwhelming with locals and unable to communicate well during check in. They wrongly communicated that there is a bus shuttle from hotel to bus stop, end up nothing and we have to run down with huge luggage to catch the bus Hotel are situated at steep uphill so you might wanna store luggage in the city. Otherwise you have to bring your luggage to climb up the steep hill (10mins walk) from byus station - hope to have shuttle bus services from hotel

Comfortable tatami room, delicious food (included one Michelin star-equivalent kaiseki dinner and a gourmet buffet breakfast), and relaxing onsen. There are two floors of public onsen featuring all sorts of pools, waters, saunas. There is also a basement onsen only for hotel guests open until midnight. You can even visit the public onsen for free on the day you check out.

Non-Japanese speakers: The staff has English papers at the front desk containing the critical check in/out instructions, room info, property map, and hotel/onsen rules. The staff do not speak English. The menus and most signs are not in English. The staff were so willing to help that they recruited their non-staff friends on the phone to help translate when we had questions. Do NOT come if you have food allergies or are a picky eater.

I can recommend this ryokan: not far the village - you can go there by foot. Also the place has Nice mixture of old and new, and à Nice friendly atmosphere. Dining hall is nicely decorated and the dinner was excellent. The advatage of this ryokan is the adjacent public onsen : you can use their diverse baths and enjoy a Lovely atmosphere.

Loved having access to two onsens inside the hotel! The village this hotel is located in is adorable and worth checking out while you're there.

The entire hotel felt dated, like nothing had been updated since the 80s.

It's, without doubt, one of the best onsens I have visited in my ENTIRE LIFE! It's, in fact, one life adventure.

The staff don't speak English very well, which can be challenging for dinner.

Facilities are comprehensive. Onsens are big!

Allocated the old wing - clean but furnishings were worn. Tad expensive but I guess that is the general pricing of the Arima region.

There are 5 open-air baths on the 2nd floor, which were nice and the meals were good. Even the simple internal onsen at the B1 was nice to wash in the morning.

The hotel is on a steep hill, so it was a little difficult to walk. The shuttle stops in front of the station, so take it up. We didn't have any information, so we walked up.

Large Japanese room with beautiful view of towering bamboo. Comfy futons, tea and kettle, nice bathroom, good breakfast and access to adjacent large and busy onsen. Visit information center upon arrival, they will call shuttle and hotel will pick you up. Very accommodating staff.

Nowhere outside of room to relax (except beverage room and a few chairs in lobby). Wished there would have been a comfy sitting area. No food at hotel. Some staff spoke some English but not others.

Big and varieties onsen bath room. Great dinner and breakfast. Have a parking lot on space.

Have a little old smell in the room. Futon bed is not quite enough clean.