I recently attended my 30th anniversary celebration and was generally satisfied with the room to which I was relocated. However, upon entering the room, we discovered that welcome items belonging to another couple had not been removed. They were gracious in their apology and promptly addressed the situation. Additionally, we requested basic amenities, including extra pillows and an ironing board; however, the response time was longer than anticipated due to low occupancy levels. In summary, our overall experience was positive, and we are considering several daycation trips back to the location, primarily due to the establishment's exceptional cleanliness and George's commendable hospitality.

I addressed that in the earlier-mentioned section.

The hotel is stunning, as was our room. It's so private and wasn't too busy while we were there mid May. Staff are amazing, right from the minute we walked through the door, we were made to feel so welcome. Bathroom was lovely, fantastic facilities. The shower was great, loved the fact there was a bath and the toiletries provided were lush. Outside of the hotel, the boardwalk is literally a two minute walk away and there are some great local restaurants. Everyone we met in Asbury Park was really friendly and helpful, we will definitely be back!

Room service menu is limited and expensive, but the food we did have was nice. There are much better options for food outside of the hotel.

There was so much that we loved! The high level of professionalism of every staff member we spoke with, delivered with immense warmth and genuine care, was a joy. Deborah, George, Melanie, Lauren, Susana, Skylar, and housekeeping staff were attentive, respectful, friendly and delightful. Our suite was large, bright, and a pleasure to relax in. Thank you all!

There was nothing that we didn't like!

Outstanding customer service. The staff was accommodating and very friendly!

I like to be able to swim in the morning and although it was mid May the pool was not yet open…I booked a couples massage but I didn’t realize they use an outside vendor…I could have saved 50% off the very expensive massage by hiring a masseuse to come to the room…at this price point I expect the “spa” to have a sauna or steam room etc. but it is not a spa…it is just a massage room…

The hotel is in a great location, the staff were always helpful, but especially George, the ambassador bell Nan. he couldn’t do enough to help, with restaurants, directions, local area information and much more. he always had a smile on his face and friendly word, this turned a great stay into an exceptional stay. There was also a great pianist, singer and songwriter, Arlan, on the Saturday night. We throughly enjoyed our evening listening to him.

nothing

Great location in close proximity to the beach and several beachfront restaurants and bars. Beautiful setting and ambiance. The staff was all friendly, professional and helpful. The accommodations were lovely. There was a lot of attention to details that elevated the hotel to make it feel special and inviting. The in room toiletries and hair dryer were amazing. We enjoyed having breakfast in the restaurant area. The coffee was phenomenal and the menu was well curated.

Great hotel, comfortable rooms, nice pool, 30 second walk to the boardwalk/beach. Staff was nice and very accommodating.

I ordered breakfast a few times, and I was always missing condiments that I explicitly asked for, like salt, sugar, cream, ketchup, honey. I also had to ask for spoons several times. The toilet seat in the room was broken

Location, cleanliness, great staff. Food and all around service was great.

A/C in room even though it is along the way of the balcony doors it hit you in the face when you are lying in bed. No way to change the way the air flowed.

The property was absolutely beautiful just stunning close to everything. The only thing I need to complain about was the room service. We got our food and it was all ice cold.

We loved everything about the property

The property was gorgeous and the staff was absolutely AMAZING!! They went above and beyond in every way possible, especially when we encountered a bit of an issue with a rude neighbor. Staff rating = 12/10!!

Nothing!