Staff was very friendly and responsive. Loved being able to text front desk and get quick requests answered. My request for a room close to the elevator was met. Hotel is well maintained and nice lobby area. While they are not aesthetically pleasing, the hotel puts large boxes w/ garbage bags along the hallways. (Not sure if this is just done when there are dance conventions and a lot of families w/ kids in the rooms). This is fantastic for people to get rid of food/garbage from their rooms since the small trash cans never fit those things and no one likes walking past discarded food trays in the halls.

They need to figure out the restaurant situation. This is my second year staying there. Breakfast grab and go is fine and met our needs. But I met a friend at 12:30 for lunch in restaurant and we were just about the only ones there. Still took a while to place and order and get food. Cobb Salad was depressingly bad chicken was dry and cold, avocado was hard. Husband and son ate there at dinnertime and it took forever for chicken fingers and a a burger (although those were very good when served). Many other guests were complaining about how long it took to get food or even a drink. It felt understaffed even though the hotel knew they'd have hundreds present for a convention. On the plus side staff was very nice and trying hard.

Rooms were very nice and comfortable and clean.

No mention of construction being mentioned prior to booking. Originally I was put on a floor where construction was said to be done from 9 am to 9pm. I requested a room on a floor where there was no construction and this was accommodated with no problem. Grab and go breakfast is mentioned but there really is none. I was looking for yogurt or fruit which is common at other hotels I have stayed at. Parking is not included in room reservation.

Very clean, well designed, aesthetically pleasing.

No real blanket on bed - thin sheets sort of mimicking a duvet but very very thin layer between. I happen to have brought a blanket from home which was lucky bc there were no extra blankets in the room. Our phone didn’t work so couldn’t really call down. Only found out next day there is a text # on the room key. Pricing for food at restaurant was expensive. Food was good, but when traveling w young kids $18 chicken tenders & fries is too much.

I likedlmost everything!! I had a great stay!! I enjoyed the living space, the layout n the staff was very kind n helpful!! N the local food places were so good n a good walking distance!! I also enjoyed the living room area, it was a nice feeling to be able to eat in a comfy area not a bed.

I hated how expensive parking was, I paid alot for my room but breakfast n Parking prices were outrageous, $22 per day n per person n $25 a day for parking.......CRAZY ........ Besides that I enjoyed everything, the only other things I didn't like were personal preferences like pillows were to soft or the shower was 2 small n 2 close to the toilet, as a plus sized person the bathroom was a bit difficult to navigate n to do hygiene correctly, but that's probably something they can't help n I understand that, big person living in a small world I'm use to it 😅

The hotel was amazing, the ballrooms were big, and the restaurant was pretty The front staff was nice and even though I was not informed of the deposit they were nice about explaining it so I understood that I would get it back as soon as I checked out or by 3 days later

The bathroom door was cute but it was not suitable for number 2 situations lolll sorry but it is true.

The hotel staff were friendly and patient. I enjoyed the dining. However, the dining service was standoffish. The hotel was clean and quite comfortable.

The dining server. She seemed as if she was frustrated, and her service was didtant.

I love the gym and location of the property I feel it is kinda of expensive however we will pay because of the convenience.

That the pool was out of service my 8yr old daughter was very upset.

overall it was a nice stay at Hyatt regency New Brunswick. it’s nicely maintained & clean property. Staff was also supportive but am upset that we were not given invoice upon request at the time of check out as I had done reservation from booking.com & we were also charged extra for the breakfast though it was included in our reservation package. Now I’m coordinating with the property for the same but they are not really prompt on the response.

Location, cleanliness, thoughtful amenities, pleasant aroma, great value, motion sensory, activated nightlight by foot of bed.

We only stayed for a quick night’s sleep & did no encounter any issues.

Clean, modern rooms and bathrooms. Loved that there was a coffee maker, refrigerator, and small balcony.

The air didn’t work great. Very warm even though air was set to 66.