Cleanliness

I asked if extras were available and was told it was a little late for that so I brought in my own extras to setup and thando from reception was kind enough to allow me to setup, but when I asked for wine glasses to use in the room I was refused - needed it to set up a wine, rose petal and canapés for a wedding couple to make it a little more special however the barman refused. Expected us to use the cups in the rooms as wine glasses! We had to then go out into the town and purchase our own wine glasses.

The breakfast was amazing

Really good value for money

Friendly quiet clean

The kettle exploded when we switched it on...Fixed quickly by maintenance though...MNET went off and could not watch favorite movies...All other channels worked...said it was aerial weather signal interference but how come all other channels were working..... No milk for coffee...Creamora...not milk..Riccoffy chicary mixed coffee instead of Instant Nescafe coffee....not enough sugar. Breakfast too expensive.

The bed was good, the bathroom was good, the linen was nice and clean, and the aircon was a bonus.

The seal on the shower door was broken, and the shower head was leaking from the wall. A small table to sit by would be very nice, as there is no place to work with a laptop. There could be a few extra channels on the tv to select from.

The entire set up was so modern , the friendly staff who Always helped with a beautiful smile and not forgetting the manager who found The time to greet us and Make us feel comfortable.

Upgrade on the tv channels, also a warning about any functions to held so clients could’ve planned around it.

The friendly staff

There was no bar fridge and bottled water in the room. No shampoo or shower caps

Overall appearance of the place is beautiful, the reception area is arranged beautifully, it's welcoming, the colours used are calming

The parking marks and directions to parkings behind the building are not clear or not there, not sure, as a result I almost knocked on someone's car. I only realised when I was leaving that there are other parkings behind the building. So it would be easier if there can be a visible sign signalling parkings around the corner as well.

Customer service and cleanliness is what i always check when i visit a place , it was spot on from the time i entered the gate was greeted with a welcoming smile , felt at home already, checked in and the room was sparkling bright, well set up.

I'm happy this time i got a room with a fridge although it was not that cold but it helped a lot, i didn't like what i saw from the security and the guy at the bar ,selling dagga to one of the clients, it gives a bad name to the business.

staff - helpful bar staff - very polite and helpful room was neat and clean breakfast was delicious

shower had standing water. drain seemed to be blocked bathroom got flooded as a result noisy guest banged on room door not realizing it was the wrong room in the middle of the night and were fighting and swearing among themselves. This made is difficult to sleep.

great stay - central, comfortably situated in ballito.

On check in the smell of chicken or whatever your receptionist was eating behind the desk with her fingers was nauseating. I had to wait for her to stop chewing before she checked me in. watched me battling to get my suitcase upstairs without even the slightest interest in offering help - too busy eating :-(