Great unit - clean, comfortable, and has everything we needed. Serviced every day which was great. Exceptional service from the lodge reception. I had a mix up on the address for my Checkers order (which was delivered to the unit where we had stayed after I forgot to change the address back to my home address after the holiday). Mamosa and the duty manager, Happy, went above and beyond to help me retrieve the order from the people in the unit who had taken delivery. They organised to drive the packages back to Checkers so that I could get refunded. Thank you so much for helping me and going the extra mile! Great service and genuine care.

Nothing to dislike.

A beautiful and tranquil environment with great features of nature. The lodge comes with great amenities and close to many other amenities making it easy to enjoy without feeling completely excluded from the world.

The security officials sometimes abuse the noise policy rules and complain to guests even for sneezing. Yes it is a tranquil space but we are still humans and must engage and have a little laugh. It sometimes felt like we must laugh in silence.

There is serenity at the resort. It is also close to the amenities e.g. shopping center and mall, not forgetting the Phabeni gate for Kruger national park and the reptile park.

The disfunctional sliding door. Also, due to having unexpected daily visits from the primates on site, consideration to have protective shield at doors and windows as nets or burglarbars to enjoy the freedom of natural ventilation through out the day will be highly appreciated.

We had a great time in this house. It in a secure compound with pools, a restaurant and activities such as mini golf. It would be be great if you had small children. The house was comfortable with plenty of space and had everything we needed. It was cool to come home after safari and see Kudu and impala right in the backyard. We had an issue with the shower not draining when we first arrived and messaged about this. It was fixed immediately which we appreciated. It took us 15 minutes to drive to Phabeni Gate at Kruger.

Nothing

The lodge was comfortable and there was enough space for the 6 of us. it was very clean and there was daily cleaning, which we weren’t expecting.

The 2nd bathroom downstairs was not practical. it was a bath with hand held shower. essentially a bath tub with shower hose which you could only use if you held it over you. there’s no screen on the bathtub so if you were standing on the bath everything else gets wet. It would ideal if they fitted a proper shower otherwise everyone has to use one bathroom.

The place is worth the money. The owner of the chalet responded quickly to our complaints.

The staff do not treat black people same as white people but we paid our money to be there too.

Great family stay, quiet and peaceful. Particular mention of the brilliant staff who found one of my gold pendants that I had thought was lost forever!

The only thing to mention was the attention to detail with maintenance. Squeaky door hinges, doors that don't close properly etc. But for these small details we would have awarded the facility a 10.

Beautiful place loved everything about it.

The electricity was off almost the whole Thursday. Although they have lights that make the unit not completely dark , backup power would be nice.

The chalet was clean and decent. Facilities good

Bathrooms need upgrade Lighting was poor in the rooms

It was close to the Hazyview Phabeni gate. The unit was clean, comfortable & cost friendly for a group.

Nothing, everything was to our liking. The only snag was the en-suite bathroom light switch was faulty - we did report it to reception. Bit of a delay in the refund of the security deposit.