I am a solo female traveller and it was absolutely safe and I've enjoyed my stay. The staff was really helpful und always friendly. They have organised spontaneously a trip to Pretoria for me and it worked well. Also the hotel shuttle from the airport was organised by the hotel, and it was very good, the driver was very friendly. The breakfest was beyond my expectations. Shopping in the Rosebank Mall was also very safe, the mall is directly connected to the hotel.

everything was good. i can absolutely recommend this hotel.

Breakfast: - Unfortunately, I had an early flight so I could not eat breakfast Location: I chose your establishment so that I have easy excess to the Gautrain. Thats exactly what I got. I have an early flight, and I walked to the Gautrain station, and I felt safe. On the night of my arrival, I got perfect excess to the mall. Room: - Perfect - Clean - No noise - all the facilities that I needed were to my satisfaction.

When I was checking out, I had to wait a bit for the person on the front desk as they were not there. Fortunately, I had given myself extra time for the unexpected.

Great safe location next to a mall and food/ restaurants and other services. Staff were accommodating and helpful. The City Sightseeing bus starts/stops infront of it. Great breakfast choices and room service meals. They were able to store our luggage for when we came back for another stay after our 2day safari.

Night staff not helpful --- On the night of 11/7, the night staff we talked to regarding our room AC not working said he was sending someone to fix it --- an hour later, no one came. When we called again, he said that there was an issue with maintenance and that they were fixing it. We fell asleep and woke up uncomfortable - with our AC still blowing hot air. The next morning, we told the front desk our AC issue, and they had someone in our room fixing the AC within an hour, and it was resolved right there and then. So I guess it wasn't a maintenance issue? We were just glad the morning staff were on top of everything and was able to resolve our issue quickly.

The location is fantastic. The red bus office is right downstairs and the bus itself leaves right out the front. Train and other public transport are also immediately adjacent. Very comfortable. The staff were almost entirely extraordinarily wonderful. The manager is likely the most helpful, welcoming, kind, professional hands on manager I have ever come across in a large hotel. With so many guests to care for he still makes each one feel like he is there for them. Very rare in a big chain hotel, and greatly appreciated. The rest of the staff also were mostly amazing, from desk staff to restaurant staff, bar staff, cleaners, and everyone; all are excellent at making you feel welcome and at home. Again this is rare in a big hotel. There was just one staff member, at the desk, who was quite spectacularly, bewilderingly rude, I'd almost say aggressive. I gather I upset her somehow, I don't know how, but I gather there was some misunderstandingthat hot us off on the wrong foot , and subsequently every time I engaged with her her dislike of me was palpable which was a real pity. The rooms are very comfortable.

Only the bewildering experiences with one staff member described above. Otherwise everything was awesome.

The location of this hotel was great, with a walkway to Rosebank Mall. The room and bed were comfortable and well-appointed. Breakfast (on the 2nd floor) was sumptuous, and the breakfast room had a nice view of a small garden and the swimming pool. Parking (free for hotel guests) was available in the basement.

Wifi was a bit spotty. The street-level lobby is small and could get crowded with people waiting to check in. The second-floor reception area was calmer and a better place for hotel guests to hang out.

The room had some debris that were left after the room renovation. Apart from that, the room was clean

My wife and I ordered scrambled eggs. The intern that prepared food in the kitchen put so little filling in the eggs that we felt like we should have ordered normal eggs. We were disappointed. The guys that cleared used plates and utensils did not clear in time. We had to call them to clear our table. The coffee machine was not working properly to make cappuccino. We had to ask one gentleman to prepare it for us using the machine from the bar section.

Staff was awesome, helpful and accommodating. Daily breakfast was good - lots of variety. Location was very good- close to restaurants and shops.

Air conditioning was suspect - did it really exist? Fridge was not useful in getting things cold or even cool. Our shower flooded the bathroom and carpet when we first arrived and no one came to fix it until we asked a second time. Drain was plugged.

Located in one of the safest areas of the city, with this busy commercial road bustling with life and several malls in the area. The staff is incredibly friendly and helpful, they made me feel spoilt.

Hygiene has lower standards than in Europe/America (but anyway much higher than average, for Joburg city). The cleaning personnel were scrupulous, anyway. I’m not a fan of powerful air conditioning, but many surely will appreciate it more than me.

I extended my stay from one week to two weeks, as I was so comfortable and impressed with the service I received here. The hotel itself is great, the room was exceptionally comfortable and the location in my opinion cannot be better, central and a short walk to the mall and restaurants. However, for me the main reason I extended my stay was due to the wonderful, professional, kind and friendly staff who went above and beyond to make my stay happy and comfortable. Everyone was great, I must give special mention to the following: James and Temba for their unrelenting great attention, service and kindness, Refiloe, Fortune and Alex at reception who were always willing and friendly, the fabulous maintenance team Peter and Abdullah whose attention, professionalism and kindness was unsurpassed. And to the lovely Busisiwe in housekeeping who was always so friendly and helpful. I will most certainly be back!

Big and bright room with a comfortable mattress and pillows. Big bathroom. Very friendly and helpful staff. Has a good choice for breakfast and you can have room service if you want something in your room rather than go to the restaurant. Great location for shops and the Gautrain. The Hop On/Hop Off bus stops outside and takes you to various places in Jo'berg. Can leave your bags for the day once you have left your room.

Not much room in reception. Found the volume control on the TV strange and had to ask for help!