This is truly a bizarre piece of luxury in the middle of Polokwane. The service is comparable to that of international 5 star hotels. Their restaurant is exceptional, and incomparable with other offerings around. That being said, this is the only 5 star hotel in Polokwane, an achievement they are rightfully proud of, however it does show in their lack of desire for innovation. The hotel has many areas that are unused and have got potential to create lounge areas for guests or additional bar space. Additionally, the lack of pool is a fair letdown.

Our aircon stopped working at 2 in the morning (in an area with temperatures averaging 38 degrees Celsius) and took about an hour to resolve by moving rooms.

This hotel is extremely elegant and definitely world class. I could not think of a single thing to add to the luxury of our stay. The staff are very accommodating and very stylish.

The only thing that I found extremely annoying is that we were not permitted to run a tab for the drinks we had in the room or on the terrace. i.e you swipe your card for every single thing that you order. I felt a bit like a child compared to visiting many, many 5* hotels in various countries. I consider it unprofessional.

The property is beautiful, very luxurious. The staff, incredible! Bridgette and her team made my Dad's 70th birthday a memory that will last a lifetime. I would recommend this hotel over and over. Thank you!

-n/a

Everything about this place, feels like you're in a small heaven. Lol I don't know why we still have to rate this hotel anyway because wow, everything about it is exceptional, they are the Beyonce of the game, they are exactly who they think they are. It worth every cent.

The dinner was incredible!!!!! The ambiance and atmosphere was just incredible! I was blown away by the amount of space in the room as well the bathrooms. The beds were extremely comfortable and cozy. We were truly spoiled by this experience. Shout out to Justice and Jack who served us during our dinner!

breakfast was fantastic, the bed was comfortable and linen very clean, bathroom spotless

parking is a little congested and no cover for cars parking in the sun and exposed to rain and hail storm.

EVERYTHING 👌 . From the very beginning when i was still making a booking, Aletta was very patient and helpful. Our room was worth every cent 😊. Bed is so comfortable we found it hard to get up 😂. The food 😋 10/10, we enjoyed everything about our stay.

The experience was amazing staff very friendly and welcoming. The beds are so comfy it is definitely a home away home. Can’t wait for my next visit.

The restaurant staff need more customer service training They way the ask questions is a bit rude and condescending.

After paying R4009.50 p/night then be accused of STEALING a R50 room Gown which I don’t use due to hygiene reasons, so why would I take it by ‘MISTAKE’ as they put it.

The cleanliness and welcoming receptionist

I didn't like finding a white towel that has stains of blood in the bathroom. That alone turned me off about using the rest of the towels in there. That was room 101