Good located , stunning view from the room, good restaurants

I tried to use concierge in emergency at the date of check in after some 30-40 min after the check in, when my car lost one tire. I was on my nerve, I ask to help me find the garage to repair it. I was asked to say where I’m now. I said I don’t know but I may share the location on WhatsApp . I receive the answer that they have not WhatsApp . It was the long story, concierge refused to contact garage, but gave me the phone number. That’s to the garage their had WhatsApp and all what is necessary. After that situation, I tried to avoid the concierge.

Fantastic view from the 24. floor. We booked a sky view room ( 15th floor and higher ). Very very comfty beds and nice couches at the window. Also the shower really really nice. Was a real experience. The light im the room. Free water, coffee and tea. Top.

35 minutes for Checkin…5 counters and only 2 to 3 staffs in duty in this time.( 3 pm ) Absolutely no go in this price segment. Toilet door didnt closed well, very easy to hear everything…I ask myself if the architect every used this bathroom with his partner in the room…glasdoor. To thin and no closing of the door possible. A gap in the door always remained open. No go in a 5 star hotel.

Very friendly ans helpful staff, everything clearly marked for sale in the room, spa was very nice and the staff was very accommodating. Reception was quick and good.

My wife is both glutenfree and is allergic to nuts where if she was to eat one she was need to use an epipen or she would die. Both in the restaurant for the evening meal and breakfast they was informed, both times they gave her glutenfree bread with nuts in. Staff training on allergies is needed to prevent any major issues with them. Her allergy with nuts is so bad she can be in close proximity to them and she smelt them as soon as she opened the glutenfree bag what prompted her not to eat it.

Hotel location and pool area

room was a bit dissappointing the bathroom and toilet faciltys were strange that the toilet was seperate location and basin was in the room itself This aside the view was amazing The hotel corridor smelt badly of cannabis, breakfast was very different that the offerings were strange but staff were very pleasant

Bar & Guest Room (the view is amazing!!)

The corridors a bit run down, the staff at the front desk could be a bit nicer during the c/in

Location, wet deck, lobby restaurant, concierge services

Breakfast time a bit busier. A better planning of staffing.

La stanza

Le tempistiche di check out

The view from our room on the 21st floor was fantastic and the room very comfortable with a really spacious shower and quality furnishings.

It annoyed me that when logging into the wifi it tried to upsell me to a faster connection. For the price of staying in this hotel you should get high speed wifi by default.

We were there for America's Cup, so it was a great location for us. At night, we would take a taxi in for dinner, and then walk home.

A couple of things ... walking in thru the bottom, from the beach area, nasty smell. Also, chlorinated water from the shower, and I think the shower gel gave me really bad hives, on my arms, shoulders, it was awful. Stopped using the shampoo and shower gel, and it got better. I'm home now, and it's all gone. Also, make sure to thoroughly explain what you want done with your laundry. Cost me a fortune when I just wanted the basic done.

Our room was not ready by check in time, but we were provided with free drinks and food as compensation. The room was not reasy beacuse the previous guest had smoked in the room. There was no smoke scent when we arrived in the room. The room was really spaceous and clean. The view was amazing and it was the best hotel bed I’ve ever slept on. The A/C was really good and changed quickly after we adjusted the temperature. Since the room was not ready when we checked and we had to wait around two hours, the hotel gave us free breakfast the whole stay, which was very nice of them! The breakfast was really good. There was a menu with different meals, from sweet to savoury, and the buffet was amazing. Top tier food and quality, and service of course. The pools and the pool beds were really good, there was a lot og space in the hotel and no need to rush to get a sun bed since there were many and also at the beach. We had one hour included spa-time every day during out stay and the spa had a pool, jaquizzi and two types og saunas. You could also reserve a massage, but that was not included. All in all the stay was amazing, we reallt enjoyed our time at the W hotel and would really recommend it and of course want to stay there again! :)