Hotel was very nice, lovely location a little out of the madness but not too far to walk into the main part of benidorm, great facilities beautiful spa

There was alot of palm trees around the pool ,also some NOT ALL of the staff in the restaurant were not very friendly Juan and the guy greeting us for breakfast were very nice ,a smile doesn't kill you .we also found the cleaners did the bare minimum

Good location slightly off the main tourist trail, hence much quieter and relatively tranquil but that's low season. Spacious grounds, huge reception area and multiple lifts. Never long to wait for the elevator. I have stayed in Melià hotels in Spain and Portugal and always found them to be a good standard, this one was no different. Choice at breakfast was vast and a huge dining area. Giant Lidl right opposite, very convenient. If you want to be near the epicentre of the Tourist area but don't fancy the chaos, this is a good place to stay.

Not a lot to dislike. Shower in our room could do with updating but it worked fine.

Breakfast. The staff. Pool

Bed and pillows bit hard

A very nice hotel but a bit dated now, it was clean and the pool area is lovely and very green. But not enough sun beds and areas to sunbathe and the hotel was not full either. Breakfast had lots of choice. The hotel had a scent which was delightful. Overall it was very clean and a pleasant stay, ideal for families

Pool area didn’t have enough space or sun beds you had to Que at 9am to run and secure a bed. Breakfast, not enough outdoor tables, also understaffed, we had to clear a table a couple of times to be able to sit down. Drinks at breakfast were really poor, watered down and coffee was dreadful. Also our shower leaked into the bedroom through the wall? Room 259 The last point is that the hotel needs a refurb as it’s very tired.

The views the rooms, we moved from staying in the old town and had 2 nights here the pool was lovely plenty of sunbeds towels available. Breakfast was amazing good choice of food. And not many hotels have inconecting rooms as I have 5 children this was perfect the only one little problem as the mini bar was stocked I did have to empty the fridge as my little ones would of been in heaven and cost me a fortune. You do need hair covering for the indoor pool but only cost 2 euros to buy one. The life guards was amazing with my children always watching closely. So thank you

Can't fault it

Hotel foyer & grounds were beautiful and welcoming. Room was a good size with a large balcony with a pool view. Housekeeping attended the room each day with change of large soft towels. Plenty of lifts, never had to wait long. Breakfast was good and hot with plenty of choice.

Bathroom was a little dated with some obvious wear and tear but housekeeping did make sure it was clean. Personally I think it's time to get rid of showers over baths but that's just a personal thing because of mobility issues.

We booked a Level room which gave you certain extras, which was nice. The best thing for me was the indoor swimming pool which was an excellent size. We've booked to go again but in a normal room this time, not paying extra for the Level room. The area was quieter, but we still had a sea view.

The lifts were very shaky, maybe that was because we were on 23rd floor! The bedhead was worn in two places (obviously where people's heads had been) which was a surprise in what was supposed to be one of the best rooms in the hotel. Neither of the two Jaccuzi's were working. My husband had a working steam room in his changing room but the one in the ladies' changing room was not working. There was no explanation for this on the steam room door.

Great location, very clean in public areas and helpful staff.

The bedroom and bathroom are old and dated and could do with a refurb, headboards starting to crumble and marks on bath and bathroom floor etc.

Thank you for a wonderful welcome and making sure our little boy was okay after a bad injury at another hotel. After our weekend stay stay in hospital the Melia hotel was a place to rest for our little boy and staff especially one member made us feel at ease and went above and beyond. I am sorry we didn’t ask your name. This lovely man asked of my litlee hoy each day and cheered him Go with sweets. Thank you for making a bad experience of our last hotel and holiday into a relaxing 2 nights before we headed home.

The hotel is in an excellent location for Benidorm Palace, breakfast was good, bed comfortable and great toiletries in bathroom

The hotel needs refurbishing, it is dated, cracked tiling in hotel and particularly in the pools, furniture old darker wood and a lot damaged but worst of all was the fabric chairs and sofa bed which were filthy. Lifts slow and small for the size of hotel. Around the pool area the gardens were bare and not well maintained, again sunbeds filthy. I appreciate it’s a busy hotel but for over 200€ a night l expect better