"Our superior room with a view was excellent—very spacious and impeccably clean, with a view of Durango. The hotel is conveniently located near a charming street that leads to the historic city center of Durango. While Durango itself is small, it boasts some beautiful historical buildings, pleasant squares with nice bars and restaurants, and a lot of atmosphere. The breakfast at the hotel was simply outstanding, offering a wide variety of options: classic pastries, Spanish elements, healthy foods, and fresh fruit. The hotel also has a nice restaurant for lunch or dinner. The staff was exceptional: friendly and proactive. The swimming pool was quiet enough during our stay to enjoy it. The wellness and fitness areas are very well equipped. For cyclists who want to enjoy the fantastic routes in the Pays Basque, the hotel also provides a room to store your bike safely, with easy access. We had a dream vacation."

Nothing could have been better.

Location cause it’s close to our office, clean and staffs was very welcoming and friendly

No wide selection of drinks in the so called bar (only gin and beer) and food are on high prices compared to the nearby restaurants

The hotel was in a perfect location for us as we had come off the ferry in bilbao with a small trailer and the hotel had parking. We easily were able to travel I to bilbao on train. The hotel itself is beautifully decorated. The room was comfortable and clean, though no tea/coffee facility there. The staff were very helpful and friendly. It is in a quiet location but easy to dander into town for some pintxos and beer! Lovely stay. Thank you.

Nothing.

It's a beautiful hotel with a very kind, helpful staff. The hotel is kept spotless. The hotel has a calm, relaxing air about it. The rooms are comfortable and quiet, but eye somewhat outdated.

I found the location Durango itself somewhat disappointing. But you can start out nice walks through the nature around it or take the train towards Bilbao (less than 30 min). If you have a car, then you can explore the fantastic coast line or other cities like Guernica.

Lovely hotel - we had the suite with a balcony. The room was excellent with bath & shower. 2 TVs . Cleaned daily.

A wedding occurred on both days of the weekend & the restaurant staff struggled to accommodate the regular guests & serve the guests of the wedding- the restaurant didn’t open until 8pm. They needed more staff on. They were working so hard.

Staff very good and helpful. Property location a bit difficult to find without satnav. Local area interesting to walk round--old and picturesque.

Disability access not very good. Restaurant menu choice could be a little better. Handrails by stairs and steps should be placed, or better placed because reception requires going up quite a few sets of stairs to gain access, until entry to parking underneath the hotel is set up so that the lifts can be used

Pool & outdoor area lovely; free on street parking; clean comfortable rooms; we used the spa on a grey day & it was a real treat; efficient reception staff; Durango the town was a lovely surprise, we enjoyed exploring it.

Whilst the hotel had a bar, we found it v difficult to get service in afternoon / evening as staff were occupied with restaurant diners & paid little attention to residents. We thought the nearby natural park might offer walking but found very little, despite driving into mountains.

In thThis was a lovely hotel Doesn't have a lot of grounds to it Everything is towards the front of the hotel The room was really nice and the beds were very comfortable but it could have had some bottled water and glasses 🥂 in the room The reception staff and restaurant staff were all very pleasant and extremely helpful, it had everything we needed to make our stay enjoyable, The town is beautiful and vibrant, very lively Everything is reasonably priced with lots of lovely shops for the ladies 😉 😊 The train and bus station are all around 10 minutes walking from the hotel and travel is very reasonable in price The hotel is about 35 minutes drive from Bilbao and around 40 minutes drive from the airport .

There could have been more menu choices For evening meals After 2 evening meals we had had enough and We couldn't find restaurants in the town to have a full meal and more choices every where in the town it was small cafes for snacks Also when we were there on the Saturday there was a wedding taking place We were not told about this in advance It was a scorching day 40degress heat and one member of the reception staff told us we couldn't get any drinks or food Because it was for the wedding party not even bottled water 😒 🙄 After about 35 minutes another member of staff came on shift and when we asked her the same thing there wasn't a problem We got drinks and some thing to eat 😋

A very comfortable 4* hotel. The staff are kind, helpful and considerate. The hotel is lovely and comfortable. The pool is amazing. We didn't try the spa or gym but I feel that they would have been superb as well. The hotel was picturesque but with all modern requirements. Situated in the middle of Durango, it is well positioned to explore the town on foot and is also minutes to a beach by car.

nice room, nice restaurant

on check in was asked for my mail adres, i declined and offered my credit card, this was declined they needed my mail adress so i could have the extras approved. I told them they could contact me via booking.com and would not give them my mail adres. in the end i had to pay for each item immediately. i parked the car and needed to pay the amount immediately. very strange policy, if this remains i would never return there.