Staff is very friendly and everything works smoothly (room is unbeatably good for the price, wifi works reliably and is fast, fridge in the room, the shower has a good water pressure). Whenever I needed something, someone was at the reception ready to help, also there is always fresh cooled water available in the lobby. Friendly atmosphere.

For the price, the hotel really deserves 5 stars. In the center of the city, rooms with aircon, I had a room on the street side but didn't hear much noise, same from neighbors, room and bathroom always clean, nice lady at the front desk, good pillows, space in the room, towels&soap (not always provided in hostels)... I really don't have much to complain about and I'm French.

The bed was a bit too soft, that's my only critic. On small improvements, in the summer it would have been great to have a mini fridge (or a commun one) to keep drinks. A code at the entrance would be great cause the door was often left open, unless it was your check-in of course, and you had no idea how to get in xD It is good that there's so many people going in and out.

The location is amazing. Although very central, my room had a window to a back court and therefore was very calm. I slept with open windows several nights and nothing disturbed my sleep. The staff is extraordinarily helpful. They gave me advice where to buy certain things and helped me orienting in the city. Also I had a fridge in my room and a TV. Internet worked perfectly (unlike in many other accomodations in Madrid)

Always happy to stay in this wonderful hostel, perfectly located in de Calle de Fuencarral, full of fashionable shops and close to our all time favourite tapas bar (Orio) but also conveniently located to all the cool areas both sides of the Gran Via. Even the Rastro is easily by foot and you have 2 underground stations near to bring you to the airport or other parts of Madrid. Also both Plaza de Espana and the Prado are in normal walking distance if you're not too lazy. This was our 4th visit (but the 1st time via Booking) and it is for us "La Primera" address when we visit Madrid. By the way: it was 44° C, so it is an extra plus the room has airco!

Nothing bad about the hostel, but you are of course in Spain and the Spanish are definitely not good at whispering. Also there is a good lot of nightlife (daylife too) in the Malasana area and people going home will often take the Calle de Fuencarral, so if you want quiet nights only, better move to the outskirts (and miss out all the vibrant life of course :-)

Great location !! Very close to the grand via and a couple of metro stations. Situated on a busy shopping street it was quiet inside the building.With older charm on the back streets we were able to walk to many interesting sights. Such as the palace and the Museum of contemporary art. The heating and hot water were piping hot.

No kettle or cups in the room.

Loved that we got to stay in a very old building. Liked the worn wooden steps leading up to reception. Great water in the tap - clean - good water pressure - nice warm shower. Natural light in the window. Aircon worked well. Really liked the location - easy walking to sights to see.

Noise travels in this place - which means you can hear your neighbors and they can probably hear you. So there is some reason to stay quieter than we would normally be. Other than that - we really liked this place.

Hotel situated in perfect location. Easy to find and easy to reach from the airport. The room was very basic and clean. Had a lovely balcony. AC was an amazing feature in the hot summer days. Had a small fridge to chill those wines and beers. Staff were lovely. Very good wifi. Hotel met my expectations for the price that I payed.

Yes, it is noisy. I knew it before i booked so I prepared myself earplugs. No kettle, they could leave at least one in the lobby area. Countless coffee shops around, so not a biggest deal.

haven’t been in this area of Madrid for 40 years! it has certainly changed for the better. Property doesn’t pretend to be anything other than a 1/star hostal in a good location. It was spotlessly clean, tiled floors, simple but comfortable bed, double glazed windows (good for the noise as the street below is busy and goes all night!), tiny but functional bathroom (I had a room with private bathroom) and housekeeping did a good job, I was pleasantly surprised to find a small fridge in the room, which was much appreciated. I would recommend and return.

I was very pleased to be allocated a spacious room with a Juliette balcony overlooking Calle Fuencarral as I had requested. Bed was comfortable, bathroom had everything I needed, good to have a small fridge (would have been nice to find a bottle of cold water on arrival, at least in the summer). Room service every day, on request, spotlessly clean, friendly and efficient housekeeping staff. Likewise, very friendly and efficient reception staff, in an excellent location in the heart of Madrid.

I've already stayed twice in Palacios. Both times everything was perfect. There is a fridge in the rooms, the beds are comfortable, no matter whether the room is to the back or streetside, I had calm and comfortable sleep. The staff is very friendly and it is unproblematic to arrive even in the middle of the night.