The location is great and the rooms are clean. The staff is very nice and friendly. As an improvement, the pillows and bedsheets should be changed to better ones. The pillows are very uncomfortable. The good thing is that we went to the staff to ask for more pillows and they were extremely helpful and they provided more pillows. Also, another thing to take into consideration is that during winter it is kind of cold inside as the heating is made only using the AC. If you can’t sleep with the ac on, you’ll freeze. I think it is a good option during summer or if you don’t like a warm room. Overall, even if I said that, i still enjoyed my time here and it was a pleasure to stay in the city center.

It’s really close to downtown. It’s a little hotel to sleep ands that’s it. It’s clean and great location

You have to left the keys at the lobby every time you go out, so when we did the check in the gave us the wrong key of another room that was occupied

The bathroom is great, everything is very clean and the AC works well and quietly. The room was small but you've got enough space to move around. The staff is super nice and accommodating. The location is amazing, you've got everything you need around, great restaurants and shopping options.

There's no kettle or fridge or any kitchen stuff in the room. If you want to drink you can go downstairs to the lobby and get a cup of tea there, if you wanna buy some food you can't keep it in your room, I saw a fridge in the lobby as well but I haven't asked if you can keep your stuff there. It's not such a big deal, just a tad inconvenient.

Excellent location, very central and walkable to most places in the city centre. Lots of shops and restaurants nearby as well as public transport. Comfortable room and bed, very happy for price paid.

Would have prefered breakfast in a restaurant location/room rather than a breakfast box (I hadn't realised this when I booked). However, the breakfast box exceeded my expectations, it was very well done with a lovely selection which was different on the second day to the first.

Friendly, helpful staff Great location just off Gran Via and near transport links Clean, comfortable rooms with a good shower and an abundance of hot water Air con worked well Great breakfast box with good food Free coffee at reception Great value accommodation We had everything we needed

Room was a bit small and some repair jobs were needed on the skirtings Hair dryer was not working Walls could do with more noise insulation

Location was just the best - you could walk anywhere and its in the middle of 3 tube stops. Room was very spacious and breakfast boxes were amazing. Endless coffee in reception!

Didn't like having to go to reception to collect breakfast box and the batteries had gone flat on the remote control but it still worked on the set

room was good, the hotel is old but everything is clean and the rooms are renovated. the location is GREAT AND AMAZING! close to everything: to primark, shopping centres, mcdonalds, everything. the staff is friendly.

you need to give the key to the staff every time you leave the room. the bathroom is old. but its clean. the elevator is super small.

It’s located at the center of Madrid, in Gran via, and 5 minutes walk to Atocha and 10 mins to the Plaza Mayor. Would highly recommend. They offer a prepackaged breakfast which had ample of fresh food. Also complimentary coffee all day, the staff was very nice and helpful too.

Maybe a bit old but serves its purpose still.

The ‘breakfast’ was only a coffee machine in the lobby (or if there was anything else it was not made clear to us) but there’s a great cafeteria next door with lots of breakfast options that was not expensive

An extra pillow would have been great - but I asked for one and they brought it no problem ;)

We had a good experience at the hotel, the location is great! The staff was so helpful and nice, always with a good and willing to help attitude, the room was comfortable and very clean. We enjoyed our stay and we would go back.

The breakfast was basic and limited, however, good and fresh fruit available which was nice.