The hotel building and surrounding property is amazing. So many different areas to chill out in, allowing for a relaxing holiday despite being such a large hotel. Pools are great even the non-heated ones are fine to swim in during the winter. The overall design of the hotel is beautiful and is even better than the photos show.

Due to the size of the hotel it takes a few days to orientate yourself. You only get a map on check-in and not much help after that. I expected a 5 star welcome and the feeling of being looked after considering the price. Instead I felt like just one of a thousand other guests left to figure things out myself.

Good position for everything else. beautiful pools and surrounding areas, lobby and grounds lovely. good idea with room key on wrist band.

Not offering hot drinks at evening meal in the price. not offering water free. no nice toiletries in rooms, not 5* standard not 5* food at all, mostly cold, not enjoyable. too many unique areas with no one in. took over an hour to check in, using new system that no one was trained on. no explanation on anything when checked in on where things were, breakfast times, anything! no iron and ironing board in room water in room not replenished after day one air con poor

Very beautiful

Not much for the kids to do and swimming pools mega cold

Great dinner and breakfast served, staff were nice and helpful especially the receptionist a

One of the attractions was that the pools were heated, which they weren’t. It was actually cold getting into most pools, and non were at the temperature advertised

The room was very clean and comfortable, and the hotel felt luxurious. Most of the nightly shows from 9:00 to 10:00 PM were interesting, but the options were somewhat limited. The resort was very nice, and the location was perfect—close to the dunes, the nude beach, and many shops and restaurants. The view from the pool was very nice. Overall, it was a great resort for relaxation.

The water temperature in the pools and jacuzzi was very low. The jacuzzi was actually cold, making it unusable. The two main pools draw water from the ocean, and both were very cold. The warmest pool was a small one with a temperature below 22°C. We could hear noise from the neighboring room, which was a bit annoying, especially in the early mornings when we were on vacation and wanted to sleep in. Breakfast was almost the same every day. We stayed for seven days, and by the end, we were really tired of the lack of variety.

Amazing spa & lazy river. Very comfortable rooms & no trouble to get extra pillows when needed. Fab location with friendly staff.

Loungers around the pool are rather uncomfortable. We ended up getting the Bali beds instead, which were great. Water polo is held over one end of the lazy river, which seems a bit bizarre when there are other places it could be held that wouldn’t render the circuit unusable whilst it is in session for us lazy people who just want to float around in a loop. 😅 Hoping there will soon be an upgrade to the room TVs to allow device connectivity! 🤞

Lovely hotel, recently renovated.

Only thing letting it down was the reception and front desk - they just were not that helpful. The service at the pool was great but under staffed. There were sections for different classes which was lame.

Fantastic outdoor area with 5 pools (and the coolest infinity pool we have swam in), beautiful palm garden and plenty of beds for all guests. Lovely pool bars. Great location near the sand dunes and the promenade.

Breakfast very basic and a bit chaotic- not good enough for that price category. Most staff quite cold and unfriendly - untypically for a hotel of that price category. Entertainment in the evening most days quite poor. Hotel rooms quite dark and old style (some might like that, though). We have stayed for that price in better hotels on the Canaries.

Location, facilities, food

We thought it was an adult only hotel and booked a room near the quiet pool only to discover the hotel was full of kids.

Luxury and Elegance at Its Finest My stay at this five-star hotel was absolutely exceptional. The cleanliness and peaceful atmosphere made it a perfect retreat. The buffet for both breakfast and dinner had an impressive variety, offering high-quality and delicious options for every taste. The staff were incredibly professional and attentive, providing top-tier service throughout my stay. Every detail was handled with care, making the experience truly luxurious. One thing to note is the hotel’s highly prestigious and classic ambience, with an unspoken expectation of formal attire. While I appreciated the elegance, I would have preferred prior notice to dress accordingly. Overall, everything was flawless. If you’re looking for a refined and luxurious stay, this hotel is an excellent choice!

They didn't mention the parking cost for guests. It doesn't have free parking.