Location was fantastic. I went to meet up with my daughter and grandson who were staying nearby, but I didn't fancy staying in a hotel full of children. My room was super comfy. I don't think I would have woken up the next morning had I not forgot to switch off my alarm. I didn't even realise until the next morning that I had no balcony!! I don't like feeling shut in so I went to reception and luckily they had a room with a balcony available, so I was able to pay a little extra to change.

Breakfast till 10.30, even if only at weekends would be nice. A welcome pack in the room or maybe a scannable QRcode for a welcome pack, to help familiarise with the facilities. I didn't know where to find the restaurant for breakfast, I had no idea the restaurant was available for dinner, until I heard someone mention it on the last day. Also the shower by the pool for later flights was awful. Its in the sauna area, the door does not lock and it's suffocatingly hot and airless. Unless I went to the wrong area..... again not great instructions.

The staff at all levels is the best I have seen in a while and the Manager is a very attentive and nice person.

You definitely need to enhance the dinner buffet. Even if you don't have full occupation it cannot look like the food is from a high school cantine!!! Breakfast is well presented and offers a lot of options, but dinner urgently needs rethinking and better selection.

Adults only. Staff friendly and helpful. Perfect location

TV useless. Only one English channel available which is BBC news. Really needs addressing. Seems most rooms we've stayed in need new shower heads. Supply mugs instead of cups,only fruit tea offered and coffee. No milk or sugar. Just small things that could be rectified easily

Place is will located, as it is adult only hotel it is quiet with no kids running around. There is sauna, pool, jacuzzi and ping pong table on top of the roof, which I really did enjoy. Staff was friendly and I'd recommend to stay on top floor which might be a bit extra on arrival.

Wi-fi is not ideal. I was moved in into 1st floor apartment and could not get wi-fi connection. After complaining, I was relocated on top floor where wi-fi connection is really good. Apart from that I can not complain about anything.

Nice and central location, with easy access to all parts of the area i.e shopping and bar streets, all the beaches (the long promenade). I preferred the Playa Vista and surrounding area, also towards Los Christianos. Supermarket / grocery store nearby also. Very friendly and service minded staff :) I was even gifted a nice ice bucket with "champagne" along with glasses and a nice card for my 40th birthday! Very sweet and surprising :D Again; thank you so much for this! The room in itself was very nice. Enough space, good furnitire with storage, bed tables, good bathroom.

Bit noisy at times from other guests outside the room. Bed matress was a bit hard for my liking, and it was a bit wiggly and noisy even when slightly moving or changing sleeping position (the stands under the bed squeeks and wiggles and 'slides' on the tiles). Should be tightened/changed out for wood/metal with padding under. I wish the room had a balcony. It had however a "french balcony" ...double glass doors with with fence on the outside.

central to everything, clean, great rooftop terrace, friendly staff. ideal for our three night break 😊

no balcony rooms available when we stayed, but not an issue as only a short break. no bar, but approx a billion bars nearby so again not a problem!

Great room and location. The food was really good and a different choice each night. Waiter staff and Chefs were very attentive to customers. Staff on reception very helpful and polite. Does not take much to create a hospitable and welcoming environment and this is how I felt every time I walked in.

The wifi connection was not the greatest and hard to connect sometimes. If there was a booster to create a better signal. I mange to watch a documentary online (on my I pad) one night, which shows it does work sometimes. However, when I wanted to do my online check in for my return flight it kept losing signal and then I had to do on my phone using my mobile data.

easy check in. no rush for check out. hotel is clean anf in a good area.

just a little modernisation would be great but all in all nice,

Nice, clean, but old hotel, bathtube little rusty, not 4 stars hotel.

comfortable and clean, only there one night it’s not a typical holiday hotel more like a businessman’s location

reception staff quite rude at times, check in was a nightmare unable to register us on the system tried three times and still we were phoned later to come back as it hadn’t worked. we paid in cash on arrival and had to demand a receipt kept getting told we would get one when we checked out