We had a stay in dec 2023 . The resort is beautiful. The rooms were large, clean, well setup. We were welcomed with a traditional band of flute and drum.We had the room facing the beach and pool. The hospitality by staffs were good. Had their buffet dinner and breakfast. A wide spread of buffet , totally value for money

They had a cultural show during my stay there , however it was held at 8pm, I think the timing should be adjusted as that is preferably time for dinner as well. There was also a brief dance show at the pool side, I manged to see from my balcony, I wish I was informed on the show so I could have a better view Even so I loved my stay

beautifully sculpted area with two pools and beach access. From the main area and downstairs restaurant you also have a great view on the Bentota Ganga. The staff is very friendly and helpful

The pricing is a bit too high (this is Sri Lanka and not Singapore for instance where you can book the Marina Bay sands for almost the same). Also they allow the guest to occupy the outside beds with towels for the rest of the day without seeing anybody using them accordingly. You would expect this at a cheap inclusive place. Just instruct people to take the towels with them otherwise remove them.

I was hesitant at first because this was my first time trying a 'local' hotel brand. But I can now say without hesitation that this hotel is amazing - it far exceeded my expectations. I arrived at 7am with my kids exhausted and sleeping. No problem - the staff were able to check me in early. Clean, cozy, comfortable rooms. No fuss at all. So immediately, my impressions were positive. The beach is amazing - powdery sand, clean and right in front of the property. Quite simply a world class beach. The pool is amazing - at just the right temperature. And with separate kids pool. Kids facilities- amazing. They have a fully equipped indoor play area, with several staff in attendance. Breakfast was good - full range of local and western foods available. Yes, all of it was amazing. And I don't often give compliments when they aren't deserved. But above all, it is the staff that really blew me away. Kind. Friendly. Warm. Professional. They really put us and the kids at ease. The service they provided really put 5 star international hotel brands to shame. I'll remember this hotel for a long time, and wouldn't hesitate coming again.

Nothing, to be frank. This was an amazing stay. They exceeded my expectations.

This hotel is exceptional and so are the satff and location. It has the most stunning outlooks to beach and huge wide river that you can see some of the world passing by across a bridge to one side. This is one of the most luxuriest five star hotels we have stayed in. The beach is stunning not like a lot of the rest of the coast line we saw on our travels so we were very happy when we made it down to the beach at this hotel. Calmer seas and cleaner beach than we had seen anywhere else. We only stayed here for one night and found it good value for how amazing it is. We wish were there for longer. Amzing spread of food in the buffets. If you compain about this hotel, you are clearly one very difficult person to satisfy!

Nothing at all.

we chose this hotel based on reviews and location (1,5 hours from the Colombo airport), facilities such as a big kids club, and quantities of pools. Everything in this hotel was amazing! the interior is stylish and thought out till the small details. Staff was friendly and ready to help at every moment. The food exceeded my expectations! it was absolutely delicious! a lot of seafood including fresh oysters, shrimp, mussels, and clams, grilled calamari, fish, and shrimp every dinner! a lot of options for the kids' menu. During our stay, the hotel was full of people and a lot of children, but it was quiet! The room is quite big. the bed is comfortable. We used a transportation service provided by the hotel (extra fee) to transfer around the locations.

some inconvenience was caused by the lack of a enough closed bathroom, wooden blinds do not provide the necessary level of privacy

Amazing stay at Bentota Cinnamon in romm 2215 for more than 10 nights. Special thanks to : - Oshada/Prajantahit, the housekeeper for his amazing sculptures with towels, flowers and cleanliness - Sanduni, the hotel curator for giving us so great information on the hotel history and the visit of the presidential suite - Gayan, the waiter at the buffet restaurant for his kindness and efficiency - Pradeep and Chirath from the fitness center. I was able to discover new ways to work out thanks to them Tell them greetings from France !

Some minor advice to improve your services : - don't forget the turndown service, would be a plus - have fresh orange juice for the breakfast - improve wifi at the beach

We spent 4 nights at this hotel, at the end of our round tour of Sri Lanka and we definitely saved the best for the last. The food was incredible- the chefs are all excellent and know what they’re doing. The hotel staff is brilliant, and their customer service is great! we really enjoyed our stay and couldn’t recommend it enough! Thank you from the bottom of our hearts for such a wonderful experience!

Best hotel I have stayed in sri lanka to date. If you have a family, especially a toddler which is always a hassle to travel with, I would highly recommend this hotel. Service was impeccable and rooms, especially the sea view rooms where we stayed was amazing. I am also impressed with the sustainability initiatives I saw, very little plastic and solar panels. Well done cinnamon crew.

My only critical feedback is 2 points which can be fixed. The housekeeping staff, very attentive but always in your face asking you about when you will check out, and mentioning that they have an off day tomorrow ect, hinting for a tip. This made us uncomfortable. The other point is the outdoor water sports, though part of the hotel they ask for cash, I never got a receipt for this. I would double check as I believe the guys working there is just pocketing the cash for themselves. Except for these small points, we had a wonderful stay at Cinnamon and will definitely be back.

Beautiful views, comfortable beds, friendly and attentive staff, good pools

- Breakfast can be improved specially with fresh fruits options ( watermelon was very bad, no mango, no coconut, all fresh juices were mixed with water)

We loved our stay at Cinnamon Bentota Beach, it is wonderfully located next to a beautiful beach, where you can try different water sports and within walking distance from the city center. The pools were excellent and the room was big and well maintained. Everybody in the staff was lovely and always ready to help.