The room was lovely. The bed was large and comfortable. The AC worked well. The fridge was regularly topped up with large bottles of water and a selection of soft drinks. The room had a good balcony overlooking the sea and a space to enjoy magnificent sunsets. The staff are very friendly, hardworking and patient. There are plenty of activities throughout the day if you wish to partake; otherwise, there are three pools and a children's waterpark. As it was not peak season during my visit, there was never any problem getting a sun lounger, there was always space in the restaurant, bars and lounge area, but these can become busy when a tropical storm hits in the day. The hotel backs onto a beautiful beach which is safe to walk along; although there are some locals just beyond the hotel fencing trying to sell their goods, they weren't pushy and left me alone once I made it clear that I was not going to buy anything or book a trip. The sunset at the beach attracts many people from the hotel and surrounding properties to get those insta worthy shots!

The hotel could not help me book a transfer back to the airport. They recommended I go onto the road and speak to some Tuk-Tuk drivers. I ended up booking through a taxi app. The hotel claims to offer toiletries, but I don't believe a 5* hotel should only have bars of soap and a 2-in-1 dispenser on the wall that looks like dish soap. There should be an environmentally friendly alternative. This is my second visit to the hotel, and some of the facilities (sun loungers, furniture and building exterior) are looking a little tired and need a freshen-up. My room was close to the main stage for the entertainment, meaning there was no chance of getting any sleep before 11 pm as it was like the band was in my room with me. The gym needs a free weights section.

Clean and good value for your money Staff is amazing

Free drinks - cocktails availability was a real positive factor which will drive in customers.

After hours food was not available thou the hotel advertised as 24/7 food & drinks available. after hours restaurant was closed and the inside had a horrible odour / stinks

The main thing about this hotel is the excellent service, which was amongst the best we have experienced in our travels. All the staff were excellent from Rohan and Sajid in the restaurants (to name a few) to the reception staff. The facility was clean and well maintained, considering the rains they had been having. We were there the second week in October but only had two days of torrential rain. Food choices were excellent at the buffet and the grill restaurant (Saute) the Asian and Italian were reasonable but not excellent and were not open every day. The entertainment team were also excellent

The only downside was: 1. though the beaches are public the one in front of the hotel should have the litter picked up more frequently & 2. It is appalling that the shop on site was selling shells. The reefs are suffering as it is and from the condition of the shells it was clear they were harvested live. The RIU hotel chain should play a bigger role in conservation of the reefs.

Friendly helpful staff and great location

Limited restaurant access as not all we’re open due to low number of guests in hotel. Would have been nice to be warned at time of booking.

- beautiful garden - nice pools - good variety and quality of meals - good location - Very nice beach

- Low width of double beds. - Room walls are too thin, we could hear normal talking in neighbour room. - Toilet and bath don't have ventilator and the toilet is very small - There were some very noisy groups of guests in the hotel

Beautiful pristine hotel kept impeccably clean. Staff is all exceptionally friendly. Beach is stunning and stretches for miles with very few people in site. Kids wave-jumped for hours on end. Food and drinks both top notch. Would 10/10 recommend and hope to visit again!!

Rooms are very basic (we stayed in a sea view deluxe suite) and beds are a bit uncomfortable and small. No alcohol in the mini-bar. No option to eat poolside and no poolside drink service (tho it may be Covid related rules??)

In the hotel everything was perfect. No mosquitos, no humidity. Staff was very pleasant, food was fresh, taste and good quality. A lot of seafood and different cuisine

Quality of accomodation

Food and drinks choices are limited

A beautiful hotel, large, comfortable and with the most delicious food! The food was so amazing that I will mention it again!!!!! Pools were clean and so tidy. More sun beds than people wanting to use them. Great hotel, a jewel in the crownnfor RIU

When we first arrived the hotel was fully booked and ow boy was it busy, so busy that it was a tad overwhelming after touring Sri Lanka and all the beautiful locations. It did settle down for the second half of our 4 day stay and gave back a tranquility that the hotel guests deserved.