The room was spacious, well-appointed and very comfortable. Unfortunately, since we were at the basement level, the view from the room was not as great as we were led to believe, but, except for this, we were very pleased. The hotels reasonably close to the city center and we had no difficulty in reaching the main tourist attractions and the market. We had booked on a half-board basis and both the breakfast buffet as well as the dinner buffet had an extensive selection of local, Indian and Continental dishes. We would especially like to recommend Chef Rukshan, who prepared some excellent omelets for us at breakfast time.

There was really nothing to dislike.

We spent our honeymoon from 28th to 31st January at Citadel and it was one of the best experiences of our lives. We were given a great room facing mahaweli river. Waking up to that view is something we can't put into words. The staff was super friendly and helpful. The Buffet had a lot of food varieties and they were all delicious. And the dining area had a beautiful view to give the best dining experience. The staff always checked up on us to make sure that everything was ok. We even went on a boat ride along the mahaweli river and it was something that we will always cherish.

Although the property is slightly outside of the town centre its a short tuk tuk or car journey from the main city attractions. Perfectly set aside from the hustle and bustle of the town. Staff were welcoming and there was a warm welcome. The rooms were large, spacious, clean and well kept. The pool was nice and not too busy. We had a small workout at the gym which was respectable. The buffet dinner was actually quite good with a separate cool room for desserts and salads. Check in was a little slow (which is usual by our experience of Sri Lanka), check out was fast and efficient. All in all a perfect stay for a few days in Kandy. Drivers quarters were available and our chap said that they were accommodating. We had arranged a tuk tuk tour of kandy so had three tuk tuk come pick us up from the hotel and no-one gave us any funny looks (that we saw).

There was a lot of midges and mosquitos being next to the water, but that is Sri Lanka! This is part of a chain of hotels which is fine, maybe could have added a little more charm to make you feel like you're in the cultural hub of Sri lanka.

The hotel location next to the river was great, not very convenient to get into the city centre but we weren't bothered by that, more interested in the calm and peaceful position of the hotel. The pool was really nice and the attendant was extremely attentive and helpful.

Rooms and bathrooms are spacious but could do with being modernised. Food in the restaurant wasn't particularly good, there was a limited choice and we didn't feel that the quality of the food was adequate which is a shame because the service was excellent. On the contrary, breakfast was great.

We had a great time in Citadel kandy. The view by the river and the front view with the pool are stunning. We had booked half board though, wanted to adjust it to B&B due to an unexpected friends dinner invitation. First the hotel staff said it is not possible, but at last when i explained this at the checkout, a kind manager helped us to modify the reservation. I really appreciate this sort of flexibility and support from a hotel staff. I also love the variety of breakfast buffet.. food is nice too.

our first impression about the front desk staff was not that good specially when we asked them for some flexibility, didn’t get much support.

Overall comfort of the hotel was excellent, bar staff were very helpful and friendly, room was nice but not overly equipped, general decor and ambience of the reception and bar area was superb.

The buffet spread in the evening was limited - the hotel is no doubt trying to cover many options with different types of cuisine but succeeded only in limiting the choice for some people. Music from an unidentified source could be heard late into the night - don't think it was coming from the hotel but I can't be sure. Slippers in the room would have been nice.

The property is lovely and the location is stunning. We had 2 rooms with a view of the river. The breakfast buffet was excellent and all the staff were very good and attentive. It was our son’s 16th birthday and they arranged a wonderful surprise cake. The lobby area is a wonderful space where you can relax and play board games with a very good bar. We really enjoyed our stay here. Thank you to all the staff.

There actually was nothing we did not like.

Was a beautiful stay. The hotel is beautifully situated on the river side, every morning looking out at the river was peaceful and serene. The breakfast had an abundance of choices! the room was spacious, clean and comfortable. The outdoor terrace was beautiful, we wished we have more time to enjoy the space. The decor was really good, the cultural vibe of the city meets modern design.

Lovely pool area and view Loved the food it was amazing The staff were very accomodating

The bedroom and bathroom could do with some upgrading There is no elevator

Felt relaxed at the Cinnamon Citadel. Friendly staff, good meals, beautiful location. They even had live music in the evening. We also took the boat ride the next morning; and with cool weather and a slight drizzle, it was a lovely river trip - this, however, is a paid option.